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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, particularly the jewelry, for its beauty, high quality, and durability, often noting that items do not tarnish. Many appreciate the fast delivery and the exceptional customer service, which is frequently described as friendly, efficient, and helpful. The thoughtful, personalized packaging, including handwritten notes, also significantly enhances the overall shopping experience for many consumers. People are particularly satisfied with the comfort and wearability of the jewelry, with some even mentioning its suitability for sensitive skin and continuous wear. The ease of the ordering process and the company's responsiveness to inquiries further contribute to a positive perception.

What people talk about most

Product

People report positive experiences with product, consistently praising the beautiful and high-quality... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the excellent quality of the jewelry,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its speed and efficiency.... See more

Customer service

Reviewers consistently mention positive feedback about customer service. Customers frequently praise the... See more

Order

Clients share positive opinions on their orders. Many customers express delight with their purchases,... See more

Based on these reviews

Rated 5 out of 5 stars

I've ordered from Willa & Bo several times now and each time the delivery has been fast, the communication has been great, and the product has been gorgeous! Lovely variety of pieces available which a... See more

Rated 5 out of 5 stars

I am so glad to have found Willa & Bo! I love jewellery and W&B does not disappoint. I love their earrings and have a build your own necklace too. Beautiful packaging and a lovely hand written note ma... See more

Rated 5 out of 5 stars

I’m so impressed with Willa & Bo! Every detail is perfect—from the beautiful jewellery to the cutest packaging. The handwritten thank-you note truly made my order feel special. Not forgetting the supe... See more

Rated 5 out of 5 stars

Absolutely beautiful necklace purchased as a present for a special friend’s birthday. Not only is the jewellery gorgeous but Debbie also goes above & beyond to help & fulfil requests. Couldn’t recomme... See more

Rated 4 out of 5 stars

Excellent customer service, excellent jewellery. It doesn’t tarnish at all, shower, gym use, I wear them all the time !!! For years . I have brought numerous items , I keep returning as the pieces... See more

Rated 4 out of 5 stars

I love willa&Bo Jewellery, it does NOT tarnish !! I wear them everywhere to the gym , swimming , sauna all the time and I’ve had some of my pieces for well over a year. They have beautiful pieces... See more

Rated 5 out of 5 stars

I had a special (and last minute!) request for two charms for a special gift and couldn’t see exactly what I wanted on the website. I messaged the Instagram page in the morning, and by 5pm Debbie an... See more

Rated 5 out of 5 stars

I recently lost the back of one of my earrings, which by the way are the comfiest earrings ever and reached out to see if I could purchase a replacement. To my surprise and delight, they responded qu... See more

Rated 5 out of 5 stars

First time shopping with Willa&Bo and will definitely purchase again in the future. Really happy with item, great quality and arrived very quickly. will make a lovely Xmas present. great comm... See more

Rated 5 out of 5 stars

I just absolutely love their earrings, I had sensitive ears after having my lobes pierced and swapped my labrets for Willa and Bo huggies and havent had a single issue with sensitivity since! Theyre s... See more

Rated 5 out of 5 stars

Well what can I say I got in touch with Debbie through instagram and she was so friendly and helpful and pointed me in the right to start getting a few bits for my ear stack I couldn’t be happier and... See more

Rated 5 out of 5 stars

I’ve bought several pairs of earrings now (mainly gold huggies) and a necklace and it’s all my favourite jewellery! Never loses it’s colour or shine (even when on holiday, in the pool and sun etc) I... See more

Rated 5 out of 5 stars

Absolutely fantastic service from start to finish. So pleased with my lovely earrings & bracelets received. So beautifully packaged also. Highly recommend & can’t wait for my next purchase 🥰

Rated 5 out of 5 stars

I literally never write reviews but they have really gone above and beyond for me when the slider style did not work for me and my necklace fell off. I massively appreciated it and am now a loyal cust... See more

Rated 5 out of 5 stars

Shopping with Willa and Bo is such a great experience. The website is easy to navigate and delivery was quick. Every product I have from Willa and Bo is stunning- you can see the care that has been ta... See more

Rated 5 out of 5 stars

This was my first order from Willa&Bo and it did not disappoint! Quick delivery, beautiful packaging and the jewellery itself is stunning. Can’t wait to make more purchases.

Rated 5 out of 5 stars

Debbie is lovely and so helpful with picking out pieces, both for myself and for my friend. Love my items. Will definitely be purchasing more!

Rated 5 out of 5 stars

An exceptional shopping experience all round, the products are stunning and of such a high quality, the packaging and gift wrapping are beautiful. Couldn’t recommend Willa & bo enough for a treat fo... See more

Rated 5 out of 5 stars

Such a quick delivery and definitely my favourite pair of huggies! Customer service is excellent, and the note in the packaging is super thoughtful! I had lost one of my previous earrings so bought an... See more

Company replied

Rated 5 out of 5 stars

Stunning jewellery, perfect for everyday wear. Not taken them out since they arrived (bought 3 pairs for my 3 sets of love piercings) and they are so comfortable even to sleep in

Rated 5 out of 5 stars

Love Willa & Bo for their beautiful jewellery and first class customer service. I originally purchased some earrings as I was on the hunt for some gold earrings that didn’t tarnish, didn’t make my ear... See more

Rated 5 out of 5 stars

Debbie was so lovely and helpful with my queries, great customer service. I love my necklace and charms which were sent super quickly and in gorgeous packaging. Will no doubt be back to purchase more!... See more

Rated 5 out of 5 stars

Bought earrings as a gift. They are gorgeous. Paid for gift packaging, totally worth it; looked expensive and fab personal little details.

Rated 5 out of 5 stars

I always have a great experience shopping with Will&Bo - quick delivery and brilliant communication. I love the earrings and just ordered one of the new bracelets which also seems great. Highly recomm... See more

Company replied

Rated 5 out of 5 stars

Second time ordering. Cannot recommend enough. Everything is perfect, the packaging, the earrings, super quick delivery and customer service. Will order again for sure! Thank you!

Company replied

Rated 5 out of 5 stars

Gorgeous high quality pieces, super fast delivery and lovely service. I would highly recommend and will certainly be back for more in the future!

Rated 5 out of 5 stars

What can I say deb always goes above and beyond that’s what makes this the brand it is and the jewellery is even better in real life ❤️❤️❤️

Rated 5 out of 5 stars

What a stunning piece of jewellery! I would highly recommend. I love to support small businesses- especially ones as outstanding as this ❤️

Rated 5 out of 5 stars

Excellent service and efficient delivery. The earrings are a present and arrived beautifully packaged with a personal note to contact if any issues. A lovely touch. Thank you

Rated 5 out of 5 stars

Order placed and processed very quickly. Earrings look just as advertised - are comfortable to insert and wear. Look great.

Rated 5 out of 5 stars

Beautiful product, quick delivery and lovely packaging, perfect gift! This isn't my first order and won't be my last.

Rated 5 out of 5 stars

My third purchase at Willa&Bo. Gorgeous jewellery, really well made. Debbie is fantastic, always really helpful. Keep up the great work x

Rated 5 out of 5 stars

Brilliant service, Debbie is lovely and cannot do enough for you to ensure your necklace is right for you. Gorgeous necklace too. Will def buy again.

Rated 5 out of 5 stars

Lovely jewellery! Delivered super quickly and arrived in beautiful packaging. Earrings are super delicate and well made. Will order again!

Rated 5 out of 5 stars

Always super fast delivery, amazing customer service and the products have always been top notch. Material never tarnishes. I won't shop anywhere else! X

Rated 5 out of 5 stars

Beautiful products and reliably fast delivery every time. I'm obsessed and can't seem to stop myself buying more!

Rated 5 out of 5 stars

Quick delivery, exclusive touch in packaging and product as expected. Gift box on point as well. Top job! Thanks

Rated 5 out of 5 stars

Gorgeous small business with stunning pieces of jewellery. I love my new custom necklace - thank you so much!

Rated 5 out of 5 stars

I ordered a last minute gift and it arrived so quickly and beautifully packaged as always. Highly recommend!

Rated 5 out of 5 stars

What can I say I’m so glad I discovered this brand the delivery is so fast and the quality is amazing, could not fault the service at all from the fast delivery and to the advice Debbie gives it’s a 1... See more

Rated 5 out of 5 stars

Love my items so much! Everything is perfect - I haven't took the earrings out since I got them - highly recommend and have told friends and family to shop too!

Company replied

Rated 5 out of 5 stars

Ordered 2 pairs of earings, as a treat to myself! The next night I Ordered a necklace with 2 charms! The package arrived very quickly & was all wrapped up so nicely. Wore all of it the next day! Have... See more

Rated 5 out of 5 stars

Lovely quality items and quick delivery - the note in my package was also a nice personal touch 😊

Rated 5 out of 5 stars

What a lovely discovery, beautiful earrings exactly what I wanted . Quick delivery and lovely packaging. Will definitely use again.

Company replied

Rated 5 out of 5 stars

Very pleased with another order I recieved. Lovely pieces as always. Beautifully packaged and really lovely the hand written notes. Thank you

Rated 5 out of 5 stars

Another beautiful delivery from a lovely lady, wouldn’t want to get my earrings from anyone else 😊

Rated 5 out of 5 stars

The personalised note and acknowledgment of a previous purchase made the order feel special- the earrings as always are gorgeous! Thank you guys 🥰

Rated 5 out of 5 stars

Lovely necklace and pendant, another amazing piece to add to my growing Willa&Bo collection. The customer service and delivery was excellent as usual.


Company details

  1. Jewelry Store
  2. Fashion Accessories Store

Written by the company

Contemporary style earrings, perfect for stacking. Independent British brand, from Manchester, delivering worldwide


Contact info

4.9

Excellent

TrustScore 5 out of 5

215 reviews

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1-star

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Rated 5 out of 5 stars

A special request ❤️

I had a special (and last minute!) request for two charms for a special gift and couldn’t see exactly what I wanted on the website. I messaged the Instagram page in the morning, and by 5pm Debbie and I had exchanged multiple messages, she’d sent me pictures and videos of what she had for me to choose from and I had the charms at my front door!
I will be returning no doubt! 😍 I couldn’t recommend this gorgeous little business any more..
Most importantly the two charms were absolutely perfect ❤️

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Ordered 2 pairs of earings

Ordered 2 pairs of earings, as a treat to myself! The next night I Ordered a necklace with 2 charms! The package arrived very quickly & was all wrapped up so nicely. Wore all of it the next day! Have had lovely comments about all the jewellery ☺️

3 February 2026
Rated 5 out of 5 stars

Brilliant service

Brilliant service, Debbie is lovely and cannot do enough for you to ensure your necklace is right for you. Gorgeous necklace too. Will def buy again.

14 January 2026
Rated 4 out of 5 stars

Excellent customer service

Excellent customer service, excellent jewellery.
It doesn’t tarnish at all, shower, gym use, I wear them all the time !!! For years .
I have brought numerous items , I keep returning as the pieces are such excellent quality. Lovely packaging, Han written notes !!!

2 January 2026
Rated 5 out of 5 stars

Willa & Bo stands out for their…

Willa & Bo stands out for their exquisite jewelry and top-notch service. My quest for non-tarnishing, non-darkening, and non-irritating gold earrings led me to buy from them, and I've cherished those earrings ever since. They're so affordable and flawless that I've added several more to my collection. Debs provides exceptional service, with beautiful packaging and personal notes. Twice, she has exceeded my expectations with a custom necklace. Once, the chain with personalized charms gave me trouble, and another time, my child snapped it. Debs responded with unmatched care, kindness, and generosity. I'm truly thankful and remain a loyal Willa & Bo customer. I wholeheartedly recommend them and Debs—many thanks!

29 December 2025
Unprompted review

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