Wilko Reviews 96,001

Very nice product and incredible value

Absolutely shocking customer service. Ordered a bed 17 April. Finally got a tracking email on 26th saying it would de delivered by 29th. It’s now 1st May and nothing. Trying to get help is impossible, just reams of links to articles that have you going round in circles and the live chat doesn’t have anyone available. It’s the most ridiculously frustrating experience

I ordered some garden furniture which on the website clearly said that customer assembly was not required. It arrived over 2 days in 3 boxes definitely not ready assembled. I have tried to contact them using their online form which says you get an acknowledgement once received. I have sent 2 messages and an email but no response. I have tried to ring but all numbers I have found on google are not recognised. I have tried to contact the manufacturers of the furniture using the number and email on their website but the number is not recognised and no response from the email. Absolute shoddy service I will never buy from them again. I will be complaining to Trading Standards as the information on their website is incorrect

Waited in all day yesterday for delivery of garden furniture that i ordered online on April 18th. Had an original delivery date of April 29th, which was amended by them to yesterday:- April 30th, between 8am and 6pm. When using the track order option, there is no live tracking available, which in this day and age is really poor. I believe they (the range, who run wilko.com) use DX Logistics. I've had issues with them in the past, mainly that they don't deliver on the promised date and you have no way of live tracking / contacting them. The furniture i purchased is over £600, so a decent spend. Really poor that they use such an unreliable freight provider. I've messaged Wilko.com support, so will see what comes back and if it turns up today or over the weekend. I'll then amend my review accordingly.

Only received the wheels for my daughters ride on car no way to contact customer services to advise it is missing

Excellent value and quick. Same day collection with no trasport costs.

Shocking shocking shocking!!! Never dealing with them again £550 taken and no furniture! No replies to messages, emails nothing!!

Abysmal online experience, impossible to get through to someone to sort out a undelivered product. No replies from emails WhatsApp messages or their online forms. Very poor customer service.

Ordered 16 terracotta pots 7 of them were smashed can’t get hold of an actual person just get given a form to fill out they don’t reply never using this company again

Not happy with Wilco regarding the courier company from Gloucester DX they use for deliveries. The company were given clear instructions not to deliver until 1st May this included being on the DX tracker not to deliver till 1st May. DX delivered on 29th April and we have no where to put in for storage as our fitter is not coming till 1st May after 1800. Wilco customer service just want to brush it under the carpet. Dont worry wont be using Wilco again......As of 30th April even though they DX Courier Gloucester delivered the wrong day I am still getting messages that it will delivered tomorrow......Its a circus not only do Wilco not know and cannot be bothered about it but DX are still insisting it will be delivered tomorrow........WHAT A CIRCUS

Wouldn’t bother, probably won’t turn up. Ordered garden furniture almost 4 weeks ago and still not arrived, 15 days after the stated delivery day at the time of purchase. Customer service shocking, the occasional email every 3/4 days with the same scripted nonsense…

This company are thieves ans liars £200 for a lawn mower I haven't received constant lying about delivery dates whe I asked them which courier they use no reply does anyone know the couriers they use ?

The product that I've ordered is great, price is amazing. However, the order collection service person is an absolute opposite of amazing, kind, polite. We talking about 29/04/2026 around 6pm. As I entered and said hello, I have an order to collect please - got a look, no hello, and just scanned my QR without saying a word. Then, again, not saying a word, walked away to get my order ( I worked it out in dismay as I watched him walking away). As my order is rather heavy, he plopped it on the nearest counter to him and then send an employee to tell me that its heavy. I went with trolley to him and all he said to me was "I can't " while pointing at my order and he walked away. No thank you or anything at all. Wow. Never ever in a million years again. Thanks but no thanks.

Absolutely horrible I bought a item a week ago was send a message to say it was being delivered two days ago still no sign of it and not one person has told me where it is I will not be using wilko again I don’t want any tools from ye I’d be too scared now to use anything ye send me as if it went wrong I would not or could not trust ye would have it back to me fast but I would not trust yer after care I have being trying to get a answer all day as to where my item is to no avail

I ordered click&collect on 21st April as of 26th still heard nothing contacted head office on 28th got reply and told to go to store which I did today. I can honestly say Courtney and Alison in store went above and beyond to get this sorted out for me.

Don’t expect any good customer service if your item is under a guarantee. They are happy to supply the goods but when things go wrong they have no empathy for customer service. I have WhatsApp and also emailed several times and although I have had one reply days ago nothing has happened since. Looks like a costly mistake and I will have to source another item as they just don’t want to know. WIlko are now part of the Range I believe who are equally as BAD !!!!!! Disappointed

Always great dealing with Wilko. Long time shopper.

If I could give no Stars I would .bought bunk beds ,only 1 mattress was delivered not 2 as stated, when opening boxes to see beds they were dents in wood and paint scuffs, also 1 box was completely torn open so much delivery people had to re tape the box ,they even took photos for evidence .I then asked to return as I was not happy on the 10/04/26 I still have not had a response to when they will be picked up to return or any confirmation about how I go about getting a refund.there is no contact numbers only emails where you get the same automated response.the service is so bad I will never buy from Wilko's again .

Very quick service and the product was cheaper than buying from the range direct