Wild Secrets Reviews 510

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and discreet delivery, often noting that products arrive quickly and are packaged in a way that maintains privacy. The products themselves are frequently highlighted for their excellent quality, with many reviewers expressing satisfaction that items meet or exceed expectations and are accurately described. The website is also commended for being easy to navigate, offering a wide variety of products, and providing a simple ordering process. However, some customers reported issues with clothing sizes being inaccurate compared to the size chart, leading to items being too large. A few other people also felt that the company's use of a New Zealand website while operating from Australia was misleading, especially when coupled with unsatisfactory delivery experiences from certain carriers in New Zealand.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many describing items as amazing, premium,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast and quick delivery... See more

Quality

People report positive experiences with quality, with many customers expressing satisfaction with the items... See more

Website

Consumers find the website to be positive, with many reviewers highlighting its ease of use and navigation.... See more

Order

Reviewers highlight positive aspects of order, often praising the easy ordering process, fast and discreet... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If variety is the spice of life, then Wild Secrets is the chilli on your hot dog (but seriously, don’t do that….unless you want to, in which case, chilli away my masochistic friend)! The order was dis... See more

Company replied

Rated 5 out of 5 stars

Discovering this little gem was like unlocking a secret world of pleasure. The discreet packaging arrived swiftly, and the product itself exceeded expectations. Its sleek design and various settings m... See more

Company replied

Rated 5 out of 5 stars

I've had nothing but amazing experiences with this company. Their shipping is so fast and the packaging is always stunning. Super easy to navigate website, exciting new products all the time, and t... See more

Company replied

Rated 5 out of 5 stars

Kia ora from NZ! I've been purchasing my sex toys from Wild Secrets ever since i turned 18. Firstly I love their sales, discounts and wide rand of products to choose from. It caters to diverse needs o... See more

Company replied


Company details

  1. Sex Toy Store

Written by the company

Founded in 1993, we have been the leaders in the Australian sex toy and lingerie market for over two decades. Our exceptional customer service, same day shipping, discreet delivery, best price guarantee, extensive product range and easy-to-use website have brought joy, satisfaction, fun and enjoyment to over a million customers – and counting.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

510 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Effortless shopping

Quick service and knowing from past experiences that I'm getting great service

10 December 2025
Unprompted review
Wild Secrets logo

Reply from Wild Secrets

Hi Craig,

Thank you for your continued support!

We really appreciate your trust and are glad to keep delivering great service 😊

-- Amelia

Rated 5 out of 5 stars

Shipping was super fast and the item I…

Shipping was super fast and the item I ordered was really great quality.

19 December 2025
Unprompted review
Wild Secrets logo

Reply from Wild Secrets

Hi Izzy,

Thanks so much for the lovely feedback!

We’re glad you’re happy with the quality and speedy shipping 😊

-- Amelia

Rated 5 out of 5 stars

Good experience

Good experience, quick delivery

21 December 2025
Unprompted review
Wild Secrets logo

Reply from Wild Secrets

Hi Tara,

Thanks for the review, we appreciate it.

-- Amelia

Rated 5 out of 5 stars

Outstanding Customer Service

Outstanding Customer Service! I had an issue with my parcel going missing. I contacted Wild Secrets and they resolved and reposted my products within hours!

11 December 2025
Unprompted review
Wild Secrets logo

Reply from Wild Secrets

Hi Paul,

Thanks for the feedback!

Sorry to hear a parcel went missing, but so pleased to hear it was resolved quickly for you.

-- Amelia

Rated 5 out of 5 stars

I’ve ordered this vibrator from a few…

I’ve ordered this vibrator from a few places but it’s never come so quick and I’ve never got a free gift with it I loveee how secretive the packaging is it saved me some weird looks. Will 100% buy again I’m actually loving the 20% off that came with the package I’m about to use it 👏❤️

9 December 2025
Unprompted review
Wild Secrets logo

Reply from Wild Secrets

Hi Tiarri,

Thank you so much for your lovely review!

We’re thrilled to hear your order arrived quickly and that our discreet packaging and little extras made your experience even better.

Enjoy your purchase, and we look forward to seeing you again!

-- Amelia

Rated 3 out of 5 stars

Toys have all been fine had absolutely…

Toys have all been fine had absolutely no issues.

Clothes sizes are way off what the size chart recommends. Small (s) was listed as 23-25 waist.
I measured the garment because it's was so big and was very baggy, it's actually suited for a 28-30 inch waist. Brand playboy. So some major vanity sizing going on.

The returns is a bit confusing. No email to confirm or explain how it works you have to hunt through the website.

3 December 2025
Unprompted review
Wild Secrets logo

Reply from Wild Secrets

Hi Therese,

Thank you for your feedback.

We’re glad to hear the toys have been great, and we appreciate you letting us know about the sizing concern, we’ll pass this on to the supplier for review.

Regarding returns, we do send an email once your return is approved that includes step-by-step instructions, but we’re sorry if this was unclear. If you ever need help with sizing or returns, our team is always here to assist.

-- Amelia

Rated 4 out of 5 stars

My favourite!

Great website, very easy to use and great variety of quality products with detailed descriptions.
Highly recommend the chat support feature. I had a question about a product and the friendly staff were able to answer within minutes!
After purchase delivery was very quick and product arrived exactly as described

3 December 2025
Unprompted review
Wild Secrets logo

Reply from Wild Secrets

Hi Leigh,

Thank you for the wonderful review!

We’re so glad you found the website easy to use and that our chat team could help you so quickly. It’s great to hear your order arrived fast and exactly as expected.

We appreciate the recommendation!

-- Amelia

Rated 1 out of 5 stars

Sizing is not correct

Sizing is not correct
Lingerie is not suited for large breasted women
Will not buy anymore lingerie on this site

3 December 2025
Unprompted review
Wild Secrets logo

Reply from Wild Secrets

Hi Danielle,

We’re sorry to hear this was your experience.

As we stock a wide range of brands, sizing can vary between suppliers. We always recommend referring to the measurements on the sizing charts provided for each product to ensure the best fit, and we offer many options suitable for all body types.

If you ever need assistance with sizing in the future, our Customer Service team would be more than happy to help. Feel free to reach out anytime.

-- Amelia

Rated 3 out of 5 stars

Arrived earlier than expected

Arrived earlier than expected which was good and the quality is awesome but had a big problem with communication on my orders and my extra money than needed being taken out of my account so I’m hoping next time won’t be so confusing

2 December 2025
Unprompted review
Wild Secrets logo

Reply from Wild Secrets

Hi Ella,

Thanks for your feedback!

We’re glad to hear you loved the quality and fast delivery.

We’re sorry for the confusion with your order and the extra charge, that shouldn’t have happened and is unusual.

Our team is always here to help.

-- Amelia

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ I Bought a Toy… Got a Whole Adventure. 10/10

I bought the Wild Secrets Tease thinking it’d be a fun little extra… but girl, this thing deserves its own award ceremony.

First off, the fit is surprisingly comfy - like it was personally sculpted by someone who really gets anatomy. The silicone is soft, smooth, and sits so well you forget it’s there… until you very much don’t!

The vibrations? Shockingly powerful. Not the “gentle hum” some toys advertise - this is “I need to hold onto something” power. And the patterns aren’t just repeats with different names - each one has its own personality, and I’m now emotionally attached to at least three of them.

It’s discreet enough for public use (yes, we tested this… no, we have no regrets). My partner loves being on remote-control duty and takes great joy in turning me into a flustered mess. Edging potential? Elite.

Battery life is solid too - easily lasts through a full “date night,” and then some. Charging is simple, pairing is instant, and the controller works from a surprisingly long distance… which is terrifying and exciting in equal measure.

Overall? This little thing has single-handedly redefined the phrase “good time.” Highly recommend for couples, solo adventures, and anyone who enjoys a mix of mystery, power, and “oh god not that setting again… actually wait, yes that one.”

28 November 2025
Unprompted review
Wild Secrets logo

Reply from Wild Secrets

Hi Jenni,

Wow, we love this review!

So glad the Tease is hitting all the right notes for you, thanks for sharing your experience!

-- Amelia

Rated 5 out of 5 stars

Store of choice!

Very easy to order and super wuick delivery. Discreetly delivered too. We already love what we bought and will definitely expand our toys range from Wild Secrets again!

28 November 2025
Unprompted review
Wild Secrets logo

Reply from Wild Secrets

Hi Arno,

Thanks for the great feedback!

We’re thrilled you’re enjoying your order and can’t wait to help you explore more toys!

-- Amelia

Rated 1 out of 5 stars

I’ve never in my entire life been so…

I’ve never in my entire life been so bombared with unwanted txt messages.

No matter how many times I block their number they still manage to txt me!
Absolutely disgraceful company.

Awful company

1 November 2025
Unprompted review
Wild Secrets logo

Reply from Wild Secrets

Hi Nic,

We’re sorry to hear about your experience.

You should be able to unsubscribe from messages, and we recommend doing so to stop any further texts.

If that isn't working you are welcome to contact our Customer Service team directly and they can assist you with the issue.

-- Amelia

Rated 5 out of 5 stars

Got Threebies (choice of three freebies)

Easy user friendly website and check out good price and got to choose some freebies and I got my order over night

23 November 2025
Unprompted review
Wild Secrets logo

Reply from Wild Secrets

Hi Will,

Thanks so much for your review!

We're glad to hear the website was easy to use, you enjoyed the freebies, and your order arrived overnight.

-- Amelia

Rated 5 out of 5 stars

Great products good prices discreet…

Great products good prices discreet packaging

26 November 2025
Unprompted review
Wild Secrets logo

Reply from Wild Secrets

Hi Shane,

Thank you for the great review!

We're so glad you’re happy with the products, prices, and discreet packaging.

We appreciate you choosing us!

-- Amelia

Rated 5 out of 5 stars

Unreal WILDSECRETS

Seriously WILDSECRETS ......
What words come to mind ?????
UNREAL
AMAZING
AFFORDABLE
SEXY
MARRIAGE SAVER
Hubby and I were always wanting to try more in our relationship but we being both shy and embarrassed it always put it off .... When we found WILDSECRETS we decided to give it a try. It was discreet, easy to order and affordable.
Thank you WILDSECRETS for bringing the wild and secrets out of me 😉

8 November 2025
Unprompted review
Wild Secrets logo

Reply from Wild Secrets

Hi there,

Thank you so much for your amazing review!

We’re thrilled to hear Wild Secrets has helped you both feel more confident and adventurous.

We’re all about making things easy, discreet, and fun, so it’s wonderful to know we’ve done just that.

Enjoy exploring together!

-- Amelia

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