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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service and user experience, noting the platform's ease of use and the smooth communication with students. Many appreciate the consistent support provided, both during and outside of lessons, and find the onboarding process to be clear and helpful. The company is often described as supportive and attentive, making it easier for tutors to connect with students and grow professionally. However, some customers also noted issues with the staff and customer service, mentioning a lack of human chat support for specific questions and occasional unresponsiveness to help emails. Some tutors expressed dissatisfaction with the student matching process, feeling that not all students were a good fit for their expertise. There were also concerns about difficulties with managing personal information after discontinuing use, and some found the company's behavior to be unprofessional at times, citing a lack of patience and understanding regarding demo follow-ups.

What people talk about most

Staff

Customers had ambiguous experiences with staff. Many reviewers praised the professionalism, friendliness, and... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the platform easy to use, with... See more

Service

Users describe positive interactions with service, highlighting professional, friendly, and top-notch online... See more

Website

People report ambiguous experiences with the website. Many reviewers praise the platform as easy to use and... See more

Customer service

Consumers find customer service to be ambiguous. Some reviewers praise the consistent and world-class... See more

Based on these reviews

Rated 4 out of 5 stars

I work for Wiingy regularly, and they are generally quick to support me, offer plenty of student opportunities, and have a system that works. I get paid on time and through an easy system. I hav... See more

Rated 4 out of 5 stars

Assistance to tutors is very good from some of the teàm members. It would be good if the help and support had a chat system with humans to answer specific questions. Thank you Wiingy

Rated 4 out of 5 stars

I've had a few technical issues and difficulty reaching out to students about scheduling lessons. Other than that student interactions have been great.

Rated 5 out of 5 stars

Well matched tutor for my son. Been at it almost a month now. Consistent support both on and off lesson days. Excellent revision pack included with each lesson. Really easy to use. Exceptional teacher... See more


Company details

  1. Career and Education Provider

Written by the company

Wiingy is a trusted tutor marketplace where students search, connect, and learn from top-rated tutors across 350+ subjects, including math, science, language learning, music, coding, test prep etc. Expert tutors on Wiingy platform helps student in - Tutoring - Exam-prep - Music lessons - Language learning - Standardized test prep - Homework help & test prep


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

566 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 9% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I had a horrible experience with Damini…

I had a horrible experience with Damini who was extremely pushy and argumentative. I booked a lesson with a tutor and then was pushed on to someone else. At the end I was quoted a price much higher than the price listed on the website for the original tutor. All together a poor experience and Damini should not be customer facing at all

29 June 2024
Unprompted review
Wiingy logo

Reply from Wiingy

I'm very sorry to hear about your experience .😔 Please reach out to us at hello@wiingy.com so we can address this and make things right for you.

Rated 5 out of 5 stars

Dedicated

The instructor helped me install all the software that I needed for my project and guided me through the foundation of setting up a database in Mongo DB

28 June 2024
Unprompted review
Rated 5 out of 5 stars

Great resource for tutoring

Great resource for tutoring ! I am so appreciative of this site and the compassionate tutoring I have been so lucky to find!

18 June 2024
Wiingy logo

Reply from Wiingy

Thank you for choosing us for your tutoring needs. We're thrilled to provide compassionate support!

Rated 5 out of 5 stars

Variety

Lots of variety of tutors for, any kind of subject you need, and comfortably have them help you when you are available.

14 June 2024
Unprompted review
Wiingy logo

Reply from Wiingy

Thank you for your positive feedback! 😊 We're delighted to hear that you appreciate the variety of tutors we offer and our flexibility in scheduling. We're here to help whenever you need us! 🌟

Rated 1 out of 5 stars

DO NOT USE THEM FOR ANYTHING!!

DO NOT USE THEM FOR ANYTHING!!! My tutor provided me incorrect answers, and then when I pointed out she was wrong she doubled down and told me I was wrong. This was days before my exam. This completely shook my confidence in what she had taught me as this wasn't one question, this was MANY. Then when I report through the complaints process, the so-called "Customer Success Manager" admitted that the tutor gave me the wrong answers (I have screenshots) but they refuse to do anything about it and tell me I should have known in the first lesson that she wasn't good enough. IF I KNEW THAT WHY WOULD I BE GETTING A TUTOR. Complaints process is as respectful and disgusting as the tutor's behaviour. If I fail this exam I lose my scholarship and they genuinely don't care enough to even refund the lessons, they only refunded the ones I didn't use because the tutor forgot when my exam was and she was busy, so I was unable to use the rest of them. Stay away before you lose your money, time, sanity, and any understanding you had of the topic before signing up with them!!!

13 June 2024
Unprompted review
Wiingy logo

Reply from Wiingy

Hello,

We are very sorry to hear about your experience 😔. We always look forward to serve the students.

Rated 5 out of 5 stars

Lovely tutor

Lovely tutor. Very knowledgeable. Very helpful and patient.

9 June 2024
Unprompted review
Wiingy logo

Reply from Wiingy

Thank you for your fantastic feedback! 😊 We're delighted to hear that you found our tutor lovely, knowledgeable, helpful, and patient. We appreciate your kind words! 🌟

Rated 5 out of 5 stars

My experience was great because my…

My experience was great because my teacher was incredible and took her time deeply explaining everything! I think she had incredible patience and I'm very grateful!

3 June 2024
Unprompted review
Wiingy logo

Reply from Wiingy

Thank you for your wonderful feedback! 😊 We're thrilled to hear that your teacher took the time to explain everything deeply and patiently. We're grateful for your kind words! 🌟

Rated 4 out of 5 stars

Good service

The company seems to care about the students' experiences which is good and they have a really fast response rate as well.

1 June 2024
Unprompted review
Wiingy logo

Reply from Wiingy

Thanks for your appreciation. Glad to hear you have a good experience.

Rated 5 out of 5 stars

My daughter did very well in her class…

My daughter did very well in her class with the help of her tutor!!! We will be back next year if needed!

23 May 2024
Wiingy logo

Reply from Wiingy

Thank you for sharing this wonderful news! 😊 We’re thrilled to hear your daughter did so well with her tutor’s help. We look forward to supporting you again next year! 🌟

Rated 4 out of 5 stars

Wordpress Tutor

My tutor was very patient and knowlegable. He offered a few ways of achieving what we wanted to do. He also made suggestions of his own as to how I could improve my website, which I appreciated.

30 May 2024
Unprompted review
Wiingy logo

Reply from Wiingy

This is great to hear that you have improved your website. Tutors always feels happy to hear such good feedbacks. Your success is always important for us.

Rated 4 out of 5 stars

its good but they took my 5th lesson…

its good but they took my 5th lesson away

30 May 2024
Unprompted review
Wiingy logo

Reply from Wiingy



Hi Chloe, we're really sorry about your experience. Please reach out to us at hello@wiingy.com so we can make it right. Thank you for your cooperation! 🌟

Rated 5 out of 5 stars

Our experience has been great!

Our experience has been great! My son’s tutor was excellent! She went above and beyond. She was very knowledgeable and did a great job explaining things to my son. I would not hesitate to consider Wiingy in the future!

26 May 2024
Wiingy logo

Reply from Wiingy

Thank you for your wonderful feedback! 😊 We’re thrilled to hear that your son had such a positive experience with his tutor. We look forward to supporting you again in the future! 🌟

Rated 5 out of 5 stars

We used Wiingy to find an AP Physics…

We used Wiingy to find an AP Physics tutor for my daughter. Nithin was great and worked with my daughter to answer all her questions and boost her confidence.

14 May 2024
Wiingy logo

Reply from Wiingy

Thank you for your wonderful review! 😊 We're delighted to hear that Nithin was great in helping your daughter with AP Physics, answering all her questions, and boosting her confidence. 🌟 Your satisfaction means a lot to us! 📚

Rated 4 out of 5 stars

Kind staff and good teachers

20 May 2024
Unprompted review
Wiingy logo

Reply from Wiingy

Thank you for your positive review! 😊 We're glad to hear that you find our staff kind and our teachers good. 🌟 Your feedback means a lot to us! 📚

Rated 5 out of 5 stars

I have gained a lot of knowledge

It was a great experience. It was a clear and effective communication. The whole session involved not just explaining the lecture but also give some examples which helped me to understand it. He was able to break down complex problems into manageable steps and guide me.

20 May 2024
Unprompted review
Wiingy logo

Reply from Wiingy

Thank you for your wonderful review! 😊 We're thrilled to hear that you had a great experience with clear and effective communication during your session. 🌟 Providing examples and breaking down complex problems into manageable steps is what we aim for. We're here to support your learning journey! 📚

Rated 5 out of 5 stars

Helpful problem solving

She was able to solve and explain most problems to me in addition to explaining the concepts behind them.

19 May 2024
Unprompted review
Wiingy logo

Reply from Wiingy

We're delighted to hear that she was able to solve and explain most problems to you, along with explaining the concepts behind them. 🌟 Your understanding is our priority! 📚

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