Wigs.com – The Wig Experts™ Reviews 10,649

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often describing them as natural-looking, stylish, and well-made. Many consumers appreciate the ease of the ordering process and the quick delivery service, noting that items arrive promptly and are carefully packaged. The return policy is also frequently highlighted as straightforward and hassle-free, with many reviewers valuing the ability to return items without restocking fees. However, some customers also noted issues with color accuracy, finding that the actual product color did not always match the online representation or their expectations. A few people experienced problems with wig sizing, where the fit was either too small or too large, despite ordering their usual size. There were also occasional comments about the quality of specific wigs not meeting the company's usual standards, with some mentioning concerns about the appearance or comfort of certain items.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the quality and natural look of the... See more

Quality

Reviewers mention positive feedback about quality, with many praising the excellent quality of the wigs,... See more

Order

Clients share positive opinions on order. Customers consistently praise the ease of ordering, with many... See more

Return policy

Reviewers highlight positive aspects of the return policy. Customers consistently praise the ease and speed... See more

Delivery service

People report positive experiences with delivery service. Customers frequently praise the speed of delivery,... See more

Based on these reviews

Rated 5 out of 5 stars

Hello, For many years I have ordered the Raquel Welch, "Enchant" Wig Colour: RL56/60 Silver It is natural looking, stylish & just lovely. Easy care & the quality makes for a long lasting, re... See more

Company replied

Rated 5 out of 5 stars

Fast service and quality videos to see the product being worn. I also appreciate the ability to see the color selection on a model rather than just a small swatch. The wig was great. Belle Tress is su... See more

Company replied

Rated 4 out of 5 stars

Initial experience was good, but subsequent searching not so good. Color are defined with blurry pictures and numbers, not names of colors. I like the color I eventually choose but have no idea how t... See more

Company replied

Rated 4 out of 5 stars

The quality of the wig I received wasn't up to wigs.com's usual standards; the bangs looked like they had been cut, and the hair was sticking out in unusual places. However, the return was very easy... See more

Company replied


Company details

  1. Wellness Center
  2. Pharmacy

Written by the company

Shop the latest & best from name brands - human hair, lace front and synthetic wigs. Benefit from exclusive video reviews + guidance from The Wig Experts.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

The wigs I order are always exactly…

The wigs I order are always exactly what I was looking at. Their shipping time is short. They are actually the only company on line I feel comfortable ordering from.

18 March 2026
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Pamela,

We're happy to hear that our products consistently meet your expectations and that you appreciate our quick shipping. We value your trust and are grateful for your continued support.

Rated 5 out of 5 stars

Absolutely the best place to buy wigs!

Absolutely the best place to buy wigs!! And the customer service is absolutely amazing!!

17 March 2026
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Pam,

We're happy to hear that you had such a wonderful experience purchasing wigs! We appreciate you mentioning our amazing customer service.

Rated 5 out of 5 stars

Super!!

When you are excited about a new wig coming, the wait for it to ship can be absolutely painful!! I was amazed at how quickly my order arrived! I purchased it on a Tuesday night and had it Friday night without any expedited fees! Excellent quality and shipped with care. This won’t be my last purchase from Wigs.com!

18 March 2026
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Reply from Wigs.com – The Wig Experts™

Tambra,

We're so glad to hear your order arrived quickly! We know waiting can be hard. It's great to know you received your purchase promptly and in excellent condition. We appreciate your feedback and look forward to your future purchases!

Rated 5 out of 5 stars

Long time customer

Long time customer. Ordering was easy and the return shipping was speedy. Highly recommend Wigs.com

17 March 2026
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Reply from Wigs.com – The Wig Experts™

Linda,

We're happy to hear that ordering was easy and the return shipping was speedy for you. We appreciate you being a long-time customer and your recommendation!

Rated 5 out of 5 stars

I have always ordered most of my wigs…

I have always ordered most of my wigs fron Wigs.com since I moved home from Atlanta Georgia. Always great service.

17 March 2026
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Reply from Wigs.com – The Wig Experts™

Stephanie,

We're happy to hear that you've consistently had great service with us since your move! We truly appreciate you choosing us for your wig needs.

Rated 5 out of 5 stars

Excellent service

Excellent service. Quick shipment. Very easy website

17 March 2026
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Reply from Wigs.com – The Wig Experts™

Reba,

We're happy to hear that you had a great experience with our quick shipment and easy-to-use website. Thank you for your positive feedback!

Rated 5 out of 5 stars

Amazing experience

Amazing experience! Great policies

30 March 2026
Unprompted review
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Angela,

We're glad you had such an amazing experience. Thank you for your positive feedback about our policies!

Rated 5 out of 5 stars

Good price

Good price, quick delivery, easy returns (if needed)

17 March 2026
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Reply from Wigs.com – The Wig Experts™

Wilamina,

We're happy to hear that you found our prices reasonable and delivery quick. We appreciate your positive feedback regarding returns.

Rated 5 out of 5 stars

Best Wig Ever

Delivery was fast and I was so pleased with the wig. It is a beautiful and soft wig. Looks natural. Love it.

9 March 2026
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Thank you so much for leaving us a 5-star review, Cathy! We're thrilled to hear that you love your wig and that it arrived quickly in perfect condition. Your kind words mean the world to us, and we're so glad the quality and appearance exceeded your expectations. We'd love to have you back as a customer anytime!
Warmest regards, Customer Support Team

Rated 4 out of 5 stars

The realistic of the the lace

The realistic of the the lace. Making it look natural on. Why i didn't give a five stars was because it slides back on my head. Other than that the wig is beautiful and looked real on.

17 March 2026
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Reply from Wigs.com – The Wig Experts™

Alicia,

We appreciate your feedback and are glad the wig looks natural on you. We're sorry to hear it slides back. Feel free to reach out to our client care team. We would be happy to assist you with finding a vetter fit!

Rated 5 out of 5 stars

Wigs.com for the win!

I just love the fact that if you order the wrong style or color it’s so easy to return. I love the quality of the wigs they carry. I love that they always have a sale or 30% off. Delivery is fast too!

3 March 2026
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Reply from Wigs.com – The Wig Experts™

Misty,

We're happy to hear that you love our easy returns if the style or color isn't right! We appreciate you noticing the quality of our wigs, sales, and fast delivery!

Rated 5 out of 5 stars

I appreciate the ease of returns

I appreciate the ease of returns. When one can't shop for a wig in person, it is a hit or miss proposition whether the wig color or style suits you. Every wig I've purchased has been of great quality.

16 March 2026
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Reply from Wigs.com – The Wig Experts™

Janice,

We're glad you appreciate our easy returns, especially with the challenges of online wig shopping. We're happy to hear that you've been satisfied with the quality of our wigs. Thanks for your feedback!

Rated 5 out of 5 stars

This is the second of this wig I have…

This is the second of this wig I have bought. I love both of them and have many compliments!

16 March 2026
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Carla,

We're happy to hear that you love the wigs and have received compliments! Thank you for buying our product again and sharing your positive experience.

Rated 5 out of 5 stars

old style with new exclusive color

Wigs got one of my favorite wigs in a new color! Prettiest Alva ever from Noriko in Arabian Sand.
Hope you do this more.

Received my quickly within a few days!!!!

16 March 2026
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Joann,

We're happy to hear that you love the Alva wig in Arabian Sand! It's great to know you received your order quickly. We appreciate your suggestion, and we thank you for your feedback!

Rated 5 out of 5 stars

Excellent Customer Service!

Very easy to order. Very nice presentation of the wig when shipped. Extremely easy, no hassle, speedy return when the wig did not fit my needs. I will not hesitate to use and recommend this company!

16 March 2026
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Hello there,

We're happy to hear that ordering was easy, and you liked the presentation. We appreciate your mentioning our speedy return process. We're glad you'll recommend us!

Rated 1 out of 5 stars

Refuse to talk to a stupid AI

Refuse to talk to a stupid AI, which should read SI and I think we know what I think. The first word of that should be and when I would not talk to it, it hung up on me so if you think I am ever gonna buy anything from you again you’ve got another thing coming you keep using your SI and no one in my age group who are the people that generally wear wigs are gonna buy anything from you and I’m returning the one I got and I’m not telling you why because you won’t let me talk to a real human being so there

12 March 2026
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

P Reetz,

We’re very sorry for your experience. We understand how frustrating it is not to be able to reach a real person, and your feedback about this is taken seriously. We’re actively working to improve it.

If you’re open to it, please contact us at 800-581-2001, and we’ll connect you with a team member to help make things right.

Rated 5 out of 5 stars

Fast and easy

Fast and easy. Beautiful wig, high-quality and beautiful presentation!

14 March 2026
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Danielle,

We're happy to hear that you found our service fast and easy and that you appreciated the wig's quality and presentation. Thanks!

Rated 5 out of 5 stars

My wig was delivered in record time

My wig was delivered in record time. The quality of my wig is excellent. I was disappointed in the color, but I kept it anyways. I have received compliments on it. I may order again for a different color.

Lenore Vancura

14 March 2026
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Lenore,

We're happy to hear that your wig was delivered quickly and is of excellent quality! We appreciate your feedback about the color and are glad you've received compliments. We hope to assist you with another order in the future.

Rated 5 out of 5 stars

I live in a remote area and it is very…

I live in a remote area and it is very inconvenient to return items. I buy clearance wigs so if they don’t work out, I’m not out big bucks. You always have lots to choose from. And I have a treasure trove of reject wigs.

14 March 2026
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Rhonda,

We appreciate you sharing your experience. We're happy to hear that you find a wide selection of clearance items. We acknowledge it can be challenging to return items from a remote area. Thank you again for your feedback.

Rated 5 out of 5 stars

As a first time wig buyer

As a first time wig buyer, i Loved the ability to order several wigs to compare, and return with no restocking.
The website is very good too, as are the prices.

13 March 2026
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Dahlia,

We're happy that as a first-time buyer, you loved our website, prices, and the option to compare and return wigs without restocking fees. Thanks for your feedback!

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