Wifinity Reviews 

Elisha has been helpful to help solve the wifi issue with my laptop and has been very patient. Great customer service

Spoke to Katie she was a top g clearly new the rules lovely lady very kind and respectful and connected me in about two seconds

James was a great help and very friendly too.

Katie, the lady who I talked to on the phone, helped me with my problem and resolved it instantly. Great help.

I received an email from this company and didn’t understand it so I emailed them and also rang them. Answered immediately and was very easy to sort out. Quick, attentive and explained well.
Good company.

I spoke with Katie today and she was very helpful, sorted my problem out straight away

Laptop lost connection so connected with Stephanie G on the chat option and was back up and running in no time. Very clear instructions and quick action taken by Stephanie G. Thank you

Your staff have always been very helpful and courteous and always tried to help today Andrea.
However the actual service of the broadband and internet have been very poor and on many many occasions have had no service - no tv - drops out all the time as does the internet. When trying to view anything on apps it drops out all the time saying that there is no service.
So I’ve now given up and gone with another company

Really good help me out, James was fantastic great help, even called me back when phone went dead

Thanks to Andrea for her help and support on the phone tonight! We were on the phone to her for about 20 minutes trying to sort out the wi-fi and she probably wanted to quit work after dealing with us or smoke a packet of cigarettes! She was very helpful, knowledgeable and was polite the whole way through. A credit to your company

I made a call today about connectivity issues and was supported by Gem. She was bright and cheery, very patient and incredibly helpful. Her character and demeanour should be the model for customer support.

Now back online and able to go about my day.

Thank you
xx

The lady who sorted me out called back as promised - Sunday morning too! - very obliging - needed to get answer from technical team.

Stephanie G was really quick to resolve my problem and really cheerful. Thank you

Solved my problem in less than 3 minutes Very helpful Got me back on line in a flash

I think gem is short for Sherlock holmes

Katie assisted meto get onboard in a very professional and calm manner. She was patient and had a lot of time for me during the step by step connection. Her instructions were simple and clear to understand and to follow. And now all my gadgets are up and running on Wifinity onboarding. Very much appreciated.

Katie was very helpful with me today very patient as she helped me set up Wi-Fi connection for my sister in law
Thank you again Katie

Good speed, reliable internet during the month it was needed. Helpful staff who resolved issues quickly. Thanks to Gem for sorting out cancellation and refund when I had forgotten to end subscription!!

Gem was very helpful today.
Very informative.

Ben was absolutely top, his efforts to get me back up and running was amazing understood the stress I was under. Top man. Thanks Ben!