WiFi Heros Reviews 

272
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally polite, friendly, and extremely knowledgeable during every single visit to the property. Many people emphasize that the professional engineers always arrive promptly on time and handle all technical equipment with great care. The overall service provided is consistently described as highly efficient, completely professional, and smoothly executed from start to finish. Consumers deeply appreciate how thoroughly the dedicated team explains complex technical setups and tests everything beforehand. Local people also highlight the dependable nature of the work, noting that network installations are exceptionally tidy and carefully tailored.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as knowledgeable,... See more

Service

Reviewers highlight positive aspects of service, expressing complete satisfaction with the professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service and response from Wifi Heroes. From our initial enquiry, Barry was booked for a couple of days later for an assessment. He spent a couple of hours at the property and gave us clear... See more

Company replied

Rated 5 out of 5 stars

Excellent service fitting and then continuing to provide support for new 3G sim card based wifi system. Now have 80-120 mb download speeds which works vs the old BT system which got 3mb and continual... See more

Company replied

Rated 5 out of 5 stars

What a great job. Steven sorted out our wired network taking a feed from our VirginMedia router into two separate offices and also left scope to increase the network in the future. Nice tidy job, and... See more

Rated 5 out of 5 stars

Outstanding service from WifiHeros! They truly went above and beyond to make sure our home has excellent WiFi coverage in every room. From the very beginning, they were honest, knowledgeable, and comp... See more


Company details

  1. Computer Support and Service Company
  2. Home Automation Company

Written by the company

Struggling With Poor WiFi? Kiss Your WiFi Problems Goodbye With Our Money Back Guarantee WiFi Service. We offer fixed fee Wifi services covering both domestic and commercial customers all over the south east of England.


Contact info

4.9

Excellent

TrustScore 5 out of 5

272 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(272)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy to recommend WiFi heroes

Would happily recommend WiFi heroes - they diagnoss the issue quickly and Ash came out to install my new disk. He was super friendly, took time to explain the tech, and there was no mess or fuss. Wish I'd done it sooner! Thanks guys!

9 April 2024
Unprompted review
Rated 5 out of 5 stars

I read the good reviews about WiFi…

I read the good reviews about WiFi Heroes so contacted them to connect our external garage to the internet. Matt came over and within 3 hours had wired cabling from our house over the roof, then under the lawn and around the back of the hedge along our flowerbed to the garage. All done with the minimal of fuss. I would highly recommend WiFi Heroes, if only we’d found them a year ago.

7 March 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, would highly recommend. Matt came to fit the very small node in the gym which is in a building 30m from the main house. He set everything up and made sure it worked properly and then made sure I could work it! Tidy, punctual and knowledgeable. Thank you

28 February 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic!

Called up wifiheros to get some professional help with my awful wifi! I had been liasing with gentleman named samuel and pointed me in the right direction and they got me booked in within the same week. The engineer matt came out and installed a new wifi system, which is absolutely flawless! Thank you so much wifiheros, you were perfect from start to finish.

22 February 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Very kind, polite operative. Very efficient and knowledgeable. Got everything sorted quickly and without fuss

22 February 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional service from start to…

Exceptional service from start to finish. Everyone I spoke to was extremely polite and knowledgeable. Everything happened on time and efficiently. Barry provided a clear proposal of what we needed, we accepted and O’nien and Del were excellent at the install. They did it really quickly and very tidily. We have fast internet throughout our house and very happy to recommend WiFi Heros. They’re not cheap but you 100% get what you pay for. Thanks again!

22 February 2024
Unprompted review
Rated 5 out of 5 stars

Ash was very helpful!

Great experience using wifi heros! I have a smart charger for my car which was getting poor wifi signal due to it being far away, wifi heros suggested installing a wifi disc which has worked very well. Ash did a very neat job and was very patient in setting up the smart charger and getting it working via the app. Will happily recommend! Thanks wifi heros and thanks Ash!

21 February 2024
Unprompted review
Rated 5 out of 5 stars

Professionalism/tidy/polite/awareness

Steve visited today to install my internet, wifi connection/disks, Steve made sure that the wifi connection was working on all cylinders off my property. Steve went above a beyond to make sure my security connections (camera) to my home were setup. Really please with the service provided and could not recommend Steve and Wifi Heros enough. The cost of connecting wifi was very expensive, but Steve definitely made a difference in what I was trying to achieve using the services of Wifi Heros with peace off mind.

16 February 2024
Unprompted review
Rated 5 out of 5 stars

Upgrade of an ailing system

Matt visited today to upgrade an ailing system specified by Barry in a previous visit - very quick and efficient and explained everything he had done clearly, giving some good advice along the way. All up and working well - excellent service!

29 January 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant Service.

O'Neil and his team were absolutely brilliant. Courteous, tidy, efficient and did a wonderful job leaving no mess and excellent wi-fi. Totally recommend WiFi Heroes and the team ( and came three days earlier than planned as a bonus!)

7 December 2023
Unprompted review
Rated 5 out of 5 stars

Awesome service

Have had wifi heroes now for almost a year, just had a power outage and it had a knock on effect to the network. The WiFi heroes team helped straight away and the issue has been resolved. Many thanks as always for your help

25 November 2023
Unprompted review
Rated 5 out of 5 stars

WifiHeros installation of Unifi Access Points

Matt arrived on time after sending text stating his eta. He consulted with me on the simplest way to provide the best solution. Matt installed two access points in an efficient clean manner with the final job being exactly as agreed. He checked the performance of the new Unifi AP HD AccessPoint system, which is a great improvement over the old router wi-fi system. Matt wouldn’t leave until I was entirely satisfied with the new system. Matt good job done.

17 November 2023
Unprompted review

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