Wicks Reviews 135

I have been doing a house renovation while self isolating through covid19. Wicks in Dewsbury have been outstanding. There click and collect service has been on point. The staff are keen to help when phoning with an issue or advice. Nothing seems to be to much. Just wanted to say thank you team Dewsbury @wicks

Been to Wicks Derby and ordered a bathroom to be fitted, brilliant service by Steven Smith the design consultant really knew his stuff and gave us great advice and was good with the detail so we ordered while we were there

wicks made our dream kitchen come true. from the design consultation right down to the delivery of our tiles. everything from start to finish was professional and the staff were also very attentive.

mr and mrs craig

Purchased kitchen from Wicks Halesowen. Paul the designer was very helpful from the start of the process and would certainly recommend Paul. It took several attempts to get the right design and Paul changed the plan to our needs.

Ordered plasterboard. 7 sheets damaged on all sides. Redelivery again damaged. Even worse than that the delivery person just leaves against the garage door in the rain.

Never had a problem with them in Macclesfield branch and delivery. Ordered some sleepers and bark that came fairly quickly

Shocking service, after ordering French doors when the fitter tried to build the frame together there was an issue with the bottom rail, unable to proceed any further I called wicks to get advice from there supplier to be told the supplier doesnt speak to the customer it has to be done with wicks as a 3rd party go between, I explained I had a massive hole in my lounge and unable to fit the door I needed advice asap, i had to email to wicks pictures of the problem for them to send over to the manufacturer, this done in about 15 mins early in the morning I waited all day and send more emails asking for update with no reply and had no option but to board up the hole and pay the joiner for his time, Will never use wicks again, This should never happen, I dont mind there being a issue but I expect there to be prompt attention to put it right

Appaling service, ordered online and paid for, click and collect service, we turned up to collect, it took almost half an hour for the goods to turn up, defeats the purpose of click and collect, would have been quicker to pick from shelves.
One of the item had a chip so damaged, the wooden poles were not straight, not good for for what I wanted to use , I immediately wanted them to cancel and refund, which turned into another drama, because it was paid for by PayPal, they were literally tell ing us to take the goods home and return them tomorrow instead, this is because, PayPal refunds are done by customer service over phone line, who are not on duty on sundays, eventually after a whole hour one clever staff member (thank you ) refunded it in couple of minutes. The service was appaling how do you expect a customer to take with them defective items and come back for return another day? , furthermore, the click and collect service is extremely slow and inefficient, the items are not quality checked, the person didnt seem interested in anything we had to say, I appreciate, every store will have it's own ways to deal, but the Edmonton store I have been visiting for a long time, until today, I will not go to any other Wickes, there are other shops like Screwfix who are much more efficient and definitely not rude.i was bounced between four members of staff during the entire process.

Had a kitchen measure up and never had someone so rude in my house. Wicks have lost themselves a sale.

Customer service was good. Glitch on website, they said they would call me back and did. Items delivered for £2.50 next day. Brilliant.

I had purchased some large slabs and upon collection from store i noticed that one of them were damaged, cracked right down the centre. Although they couldnt get any replacements out of store at the time meaning that i had to make a seperate journey next day they did discount the order. Staff were friendly and helpful.

Store in Charleton, great service. Bit untidy, so needs sorting out. Prices pretty good, so worth a punt.

I visited the Wicks store in South Ruislip over a week ago.

I was under the impression the store started trading at 7am, it was now 7.10am I stood outside with 4 of their customers waiting for the store to open. After 4 minutes I realised customers were leaving the store with their purchases, I had to ask one of their customers leaving how they got into the store, a man showed us how to manually force the doors open to gain entry, this was all happening while there were 2 staff on the customer service desk, right by the doors.

Once inside I enquired about an item I had seen online and was told it had gone up in price overnight, that was no problem,so I asked if there was anything like that, that was on offer. I felt like a spare part standing there after having to ask a couple of times and receiving hardly any acknowledgement I left the store. As I left there was still customers standing outside waiting for the doors to open!

My experience shopping in that store was very poor, I would never use or recommend shopping in that store, they obviously don't need my money, or money from anyone else! I sent a complaint to Wicks on the same day, no response!

Delivery of items expect today 17th April when not receive rung customer services again they were unable to help they only thing they could say was sorry but they did not have any information to hand. A complete waste of time speaking to a customer service dept that cannot give any service. Wicks are quick to take payment for goods but do not deliver them. A waste of a day and several phone calls would not recommend anyone to order items for delivery.

DO NOT. DO NOT DO NOT place orders on line with wicks as they show stock then take payment to reserve item.
I went to the store at Dartford to pick up item only to be told they have no stock.
I asked for a refund but was told by wicks Dartford they could not refund money at store has money has to be credit back to payment card and this is done by on line department money will be credit to bank in 3 to 5 days.
It's now been 11 days still no money back I have spoke/ and e-mail wicks they really are not interested it's a case of we have had your money hard luck.
This is totaly unacceptable from a company this size,this is treatment you would expect from your local con artist.

Visited the slough store they where very helpful and told me a good trick that I still use today, the only reason it gets 4 stars is using a dodgy private parking company for its car park

Just wrong and never again!
Wicks is using 3rd party services for delivery;
I've ordered 75£ worth of goods which makes it a free delivery service. I've selected Saturday for delivery between 6am and 8pm, some of that delivery were plasterboards. All came damaged on edges over 3 inch long! And some of the broken in the middle. It turns out that they guy had it in his van for all day with other staff like fridges and washing machines. They were not secured at all, under 45 degrees angle on a side in a van with nothing underneath.
I've agreed for re delivery on Tuesday, took half day off at work just to get a call at 12am - they forgot to load it into the van and if Wednesday is ok... Never again, please avoid, go with competition! Order nr: 246669401

Firstly the designer they sent round was about as much use as a chocolate fire guard (was later informed by another member of staff we were his last job after he left for cancer treatment!!)
The kitchen was delivered eventually with us returning over a thousand pound of unneeded materials!! Wrong appliances delivered poor quality with pretty much everything going wrong! Had a leaking sink for 2 years now still waiting for it to be repaired had to have a new fridge after their one broke after a year! Fitters used wrong screws making the draw fronts to sheer off! Side has warped due to poor instillation and gusss what it’s our fault!!
Customer care service would have been better at Bergen Belsen!!!
Stay away from these jokers spend your money with a decent company 2 years on let’s hope they finally pull their finger out and repair their faults (I’m not holding my breath!

Just had new kitchen fitted by wicks excellent service from john
Good standard of finish cannot fault wicks good standard of customer
Care so far

Please please please do not have any work undertaken by wicks diy store in Swindon, mum and dad had new kitchen and bathroom install, they spent thousands on the to projects and ended up with sub standard finish on both, I could write and write lists of errors, take my word and don’t get wicks in Swindon to do any of the install, find yourself decent and skilled people who want to do a excellent job .