ordered an item on 1st July. The said item was in stock at the time of order. Expected the item t be shipped out within 1-2 days (my mistake). Later on read that "in stock" items will be delivered w... See more
Company replied
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Review summary
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I used WiAutomation several times in the past. I purchased Siemens part at very competitive pricing. Everything in the purchase and shipping process is working very well. I would always buy Siemens... See more
Great pricing and stock availability - takes a little longer to arrive than others because of european shipping but the price is worth the wait
Company replied
Update: got a call from the company, they explained they have to ship between warehouses and shipping outside of EU takes longer etc. I still feel it's disingenuous and a note at che... See more
Company replied
Company details
Written by the company
WiAutomation is your ultimate gateway to a comprehensive range of industrial automation components, offering solutions that cater to a wide spectrum of automation needs. As a trusted worldwide reseller in the field of industrial automation, we provide an extensive selection of high-quality parts from leading brands like Siemens, Schneider, ABB, Omron, Phoenix, Yaskawa, Mitsubishi, Sick, Festo, Eaton and others. Whether you are looking for new, reconditioned, or even hard-to-find and obsolete automation parts, our platform, www.wiautomation.com, ensures easy and convenient access to everything you need to keep your industrial systems running efficiently. We pride ourselves on delivering exceptional customer service with dedicated support, competitive pricing, a 6/12 months warranty, simple return processes and exclusive discounts for our valued clients. At WiAutomation, we understand the importance of reliable automation solutions in maintaining seamless industrial operations. Whether you are upgrading, maintaining, or repairing, trust WiAutomation to provide the best automation parts for your project, ensuring smooth functionality and continuous productivity in the industrial automation landscape.
Quick Solutions and 6/12 months Warranty
Quick Solutions and 6/12 months Warranty
Quick Solutions and 6/12 months Warranty
Contact info
Via Filomarino III traversa n.13, 80070, Monte di Procida, Italy
- +0287189814
- info@wiautomation.com
- wiautomation.com
3.8
Great
985 reviews
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Misinformation" and "fraudulence
IF the delivery is supposed to be within 7-10 days WORKING DAYS , you should have mentioned that, NOT after placing the order and making the payment.
Even though its been more than aforementioned days ,we have crossed 2 weeks of working days and you still cant provide any update , not a tracking number nor any corresponding documents.
Today marks the 20th day after payment confirmation CHIARA.
DO YOU STIL HAVE ANY UPDATE ?
3 July 2025
Unprompted review
Reply from WiAutomation
Dear Irfan,
We are genuinely sorry to read your review and regret that your experience with us has not met your expectations.
Regarding your order, we would like to clarify that it is currently undergoing random customs checks during transit from our warehouse to our logistics hub in Switzerland. Unfortunately, customs procedures are beyond our direct control and may occasionally cause unforeseen delays.
Please rest assured that our team is in constant contact with the customs authorities to expedite the process as much as possible. As soon as the goods are cleared, they will be immediately dispatched to your address, and we will provide you with the related tracking number.
We would also like to point out that the estimated lead time you accepted was 7–10 working days. As of today, 14 working days have passed, meaning the delay is currently 4 working days, not 20 as indicated.
We sincerely apologize for any inconvenience. One of our operators will contact you shortly to provide updates and assist you further.
Best regards,
Chiara
Not bad this time
22 July 2025
Unprompted review
Reply from WiAutomation
Dear Amina Siraj,
Thank you for your feedback.
However, after thoroughly checking our records, we found no trace of any interaction or transaction linked to your name or details.
We would like to respectfully point out that we have never had any contact with you, and therefore, we are unable to verify the experience described in your review.
For this reason, we must express our disagreement with the content of your message, as it does not reflect any event or service related to our company.
If you believe this is an error or if there has been a misunderstanding, we would appreciate it if you could contact us directly so we can clarify the situation.
Best regards,
Reply from WiAutomation
Dear Muhammed Ismail,
Thank you for your feedback.
However, after thoroughly checking our records, we found no trace of any interaction or transaction linked to your name or details.
We would like to respectfully point out that we have never had any contact with you, and therefore, we are unable to verify the experience described in your review.
For this reason, we must express our disagreement with the content of your message, as it does not reflect any event or service related to our company.
If you believe this is an error or if there has been a misunderstanding, we would appreciate it if you could contact us directly so we can clarify the situation.
Best regards,
Reply from WiAutomation
Dear Shoaif,
Thank you for your feedback.
However, after thoroughly checking our records, we found no trace of any interaction or transaction linked to your name or details.
We would like to respectfully point out that we have never had any contact with you, and therefore, we are unable to verify the experience described in your review.
For this reason, we must express our disagreement with the content of your message, as it does not reflect any event or service related to our company.
If you believe this is an error or if there has been a misunderstanding, we would appreciate it if you could contact us directly so we can clarify the situation.
Best regards,
Reply from WiAutomation
Dear True Indian,
Thank you for your feedback.
However, after thoroughly checking our records, we found no trace of any interaction or transaction linked to your name or details.
We would like to respectfully point out that we have never had any contact with you, and therefore, we are unable to verify the experience described in your review.
For this reason, we must express our disagreement with the content of your message, as it does not reflect any event or service related to our company.
If you believe this is an error or if there has been a misunderstanding, we would appreciate it if you could contact us directly so we can clarify the situation.
Best regards,
Reply from WiAutomation
Dear Minha,
Thank you for your feedback.
However, after thoroughly checking our records, we found no trace of any interaction or transaction linked to your name or details.
We would like to respectfully point out that we have never had any contact with you, and therefore, we are unable to verify the experience described in your review.
For this reason, we must express our disagreement with the content of your message, as it does not reflect any event or service related to our company.
If you believe this is an error or if there has been a misunderstanding, we would appreciate it if you could contact us directly so we can clarify the situation.
Best regards,
Slow Dispatch Despite Stock – Had to Order Elsewhere
I placed an order two weeks ago for parts that were listed as in stock, but they’ve only just been dispatched. It’s disappointing, as one of the main reasons for choosing a supplier with stock on hand is to receive a quick turnaround.
In the meantime, I had to reorder the same parts from RS Components. They arrived the next day—slightly more expensive, but the service more than made up for it. Unfortunately, by the time this order arrives, it’ll just be going into our own stock.
8 July 2025
Unprompted review
Reply from WiAutomation
Dear Customer,
We are sorry to hear that you had a negative experience with our company.
To assist you and understand what happened, we kindly ask you to provide an order reference or your email/phone number.
A customer service representative will promptly assist you.
Kind regards
Dario
Item ordered on 1st July delayed for 3 weeks
ordered an item on 1st July. The said item was in stock at the time of order. Expected the item t be shipped out within 1-2 days (my mistake). Later on read that "in stock" items will be delivered within 7-10 working days. It was 3 weeks and still the material was not shipped (reason given was delay in receipt of material from warehouse)
Update: The customer service team took note and urgent action. Material shipped out on Jul 22nd.
21 July 2025
Reply from WiAutomation
Dear Naveen,
We sincerely regret the delay you are experiencing with your order. As communicated by our customer service team, the standard shipping schedule was unexpectedly affected due to a slowdown in the transit of goods.
The original lead time was estimated at 7–10 working days, however, this has unfortunately been extended due to a rescheduled arrival at our central hub.
That said, we fully understand your frustration and assure you that your order is being closely monitored. We are doing everything we can to expedite its processing and ensure that it reaches you as soon as possible, including prioritizing it for express delivery upon arrival.
Please rest assured that your concerns have been heard and are being taken seriously by our support team. One of our representatives will follow up with you shortly to provide the necessary assistance and offer an alternative solution, should you wish to consider one.
We truly appreciate your patience and understanding.
Kind regards,
Always helping me great prices and if i…
Always helping me great prices and if i ask for an urgent quote comes back very quickly
8 July 2025
During an urgent maintenance job for an…
During an urgent maintenance job for an international client, we needed a reliable and fast supplier. After a quick search, we turned to WiAutomation and I must say they exceeded expectations: they managed to deliver the materials ahead of schedule, helping us resolve a very critical situation. Since then, I consider them a trusted partner.
12 July 2025
Unprompted review
Bad experience
Bad experience. The first time I ordered on the site for a major client, it said "available." However, after placing the order, I immediately received an automatic email stating "delivery in 5-7 days." I waited much longer, and after several reminders, they told me the item had arrived at their logistics center "destroyed," so I would have to wait another 7 days for delivery.
When I asked for proof and photos of the "destroyed" material, I was told they no longer had it and it had been disposed of. I find this behavior to be unscrupulous and unreliable.
Today, after 11 days, I find myself without an order and with a disappointed customer.
Never again.
11 July 2025
Unprompted review
Reply from WiAutomation
Dear customer,
We would like to express our sincere apologies for the inconvenience that has occurred with your order.
Today, on the seventh working day as initially estimated, the item unfortunately arrived damaged. While such incidents are rare, they can unfortunately happen during transit. In this case, an entire pallet was damaged, and therefore we were unable to provide detailed photos. We have already opened a formal complaint with the courier to investigate the incident.
We fully understand that this situation is not your fault, but ours, and we take full responsibility. As a first step, we have worked to identify alternative and rapid solutions for you, and we are pleased to inform you that we have found a replacement available within 3–5 working days (not 7 working days).
Please rest assured that we did everything possible to monitor your order and keep you informed throughout the process. Unfortunately, the damage occurred in transit and was not detectable in advance.
We appreciate your patience and understanding, and we remain at your full disposal should you wish to proceed with the new solution or have any questions.
Kind regards,
Sasha
Very bad experience. Never again!
Item was advertised as NEW and ready to ship on website. Turned out to be unavailable and offered a refurbished one with a dicount. I accepted. It took about a full week before they shipped it. I received the item more than 1 month later. I tried to get a refund for the shippng fees but was denied. I'll never order from them again.
3 July 2025
Unprompted review
Reply from WiAutomation
Dear Customer,
We sincerely regret the delay you experienced with your order and truly apologize for the inconvenience caused.
Firstly, we would like to clarify that the unavailability of the new product was due to a discrepancy in our inventory, which can occur during periods of high demand and simultaneous purchases on our website. As soon as we became aware of the issue, we actively looked for an alternative solution that could meet your needs and offered a refurbished item at a discounted price.
Additionally, once your order was shipped, we were unfortunately unaware of the scale of the DHL strike affecting deliveries in Canada. Although we made every effort to expedite the process by contacting the courier, the situation was beyond both our and their control.
We immediately filed a refund request with DHL on your behalf, which was regrettably denied, as they did not take responsibility for the delay. That said, we fully understand your frustration and sincerely apologize for the inconvenience this has caused. We are committed to taking responsibility and resolving this matter to your satisfaction. Our customer service team will be in touch with you shortly to offer assistance.
Thank you for your understanding and patience. We hope to have the opportunity to restore your trust and serve you again in the future.
Kind regards,
Maria
Good experience
Good price, great communications updating status of delivery.
Item very well packaged.
26 June 2025
Good service Fast Delivery
Ordered item reached in 5days. Ordered and received part number are same.
26 June 2025
Great Customer Service
Great Customer Service Support! Martina did an amazing job of providing the help I needed… Look forward to doing business with them again.
17 June 2025
Fast delivery
18 June 2025
Avoid if possible
The website misleads you into believing that it's an Australian supplier but you will be charged importation fees by customs AFTER items are shipped. This is not clear when you checkout and pay, it's only alluded to in the shipping t&c. We feel we've been mislead and scammed by a suppier proporting to be an Australian supplier who is misleadingly advertising full cost pricing on it's website, and not clearly indicating that items will be imported and subject to addtional charges, which for us was an addtional 16%.
Also took 13days to ship the item that was 'in stock'.
24 June 2025
Unprompted review
Reply from WiAutomation
Dear Alan,
Thank you for your feedback, which gives us the opportunity to clarify some important aspects of our service.
WiAutomation is a reliable and professional supplier of industrial automation products, with two operational offices: one in Italy and one in Switzerland. We operate transparently providing our customers with all the necessary information when placing an order.
We would like to remind you that, as clearly stated in our Terms & Conditions, which customers are required to read before completing a purchase, any customs duties or import taxes are applied after shipment, as they depend on the country of destination; in your case, Australia. This is standard procedure in international trade.
This information is clearly stated on our website (page: Parcop S.r.l. - WiAutomation 2025
VAT 08668021218
Via Filomarino III Traversa 13, 80070 Monte di Procida, Napoli (IT)
), and it is also included in the proforma invoice, which provides all order details, including our full company information.
Additionally, our website features an international interface that automatically displays prices in the local currency based on the user's location. In your case, the prices were shown in AUD.
We place great importance on clarity and transparency, It is the customer's responsibility to verify key details before proceeding with a purchase, especially with regard to tax or customs implications.
We remain at your disposal for any further clarification and thank you again for the opportunity to explain our operations more thoroughly
Kind regards,
Paola
Very fast response and effective communication !
Very fast response and effective communication !
Competitive price !
Perfect follow up on order !
Very satisfied in all area !
20 June 2025
Unprompted review
SERIOULY CONSIDER OTHER SUPPLIERS
I WOULD SERIOULY CONSIDER GOING SOMEWHERE ELSE FOR PARTS YOU NEED
Use Caution:
I ordered parts from WiAutomation over several weeks I received several promises that the order would be shipped and that they had the parts. They did not have the parts so I tried to cancel the order. There response was that I could not cancel the order because of this in their statement:
"Delivery periods for the ordered products are purely indicative, as they may be subject to variations due to force majeure or to traffic conditions and road conditions in general or may be subject to the act of the Authority, as well as to delays attributable to the carrier and/or the company supplying the products. No responsibility can therefore be attributed to the Seller in case of delay in the processing of the order or in the delivery of the goods."
They are willing to fight with me over an order that could only mean around $100.00. That is desperate!
It has been weeks and no resolution, no parts and no progress.
20 June 2025
Unprompted review
Reply from WiAutomation
Dear Customer,
We are truly sorry to learn about the issue with your order and fully understand the inconvenience this may have caused.
Our goal is to ship every order promptly. Unfortunately, delays can occasionally occur, and we sincerely apologize for that.
In your case, part of the order was ready for shipment, which is why we offered a partial shipment at no additional cost. The remaining items were temporarily held back due to checks on some shipments.
To avoid further delays, we considered it appropriate to proceed with a first partial shipment at our expenses, after a delay of a couple of business days.
Please note that the complete cancellation of the order,including items already prepared for shipping,incurs handling costs, as outlined in our terms of sale.
That said, we are always open to dialogue and committed to finding a agreeable solution; for this reason, a member of our Customer Service team will be in touch with you shortly to provide any necessary assistance.
Thank you for your understanding
Paola
CHEATED
Material shows instock in the website, when order confirmed and made Payment, 3 Days later their email is comming that the material is faulty we will not be able to supply you , while you can keep the advance Payment
Done to us as credit with us - so on and so forth.
Rather then making immidiate refund , they are asking me to keep Payment with them for no Material .
20 June 2025
Unprompted review
Reply from WiAutomation
Dear Customer,
We kindly ask you to provide us with an order reference that can help us understand what happened with your order.
First of all, we would like to clarify that if, for any reason, it is not possible to fulfill an order under the original conditions, a refund is of course both possible and necessary.
What we are offering is simply a commercial proposal: instead of a refund, we provide a store credit with an additional discount to be used on a future purchase. Naturally, if this is not of interest to you, a full refund will be issued.
We are sorry to hear that you consider us "cheaters." WiAutomation is a serious and reputable company, and we are committed to ensuring that the products we supply are of excellent quality. Therefore, if we detect a defect, damage, or any condition that differs from what was expected, we always communicate it promptly
With that said, we await your response with an order reference so that we can carefully assess the matter.
Best regards,
Paola
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