ordered an item on 1st July. The said item was in stock at the time of order. Expected the item t be shipped out within 1-2 days (my mistake). Later on read that "in stock" items will be delivered w... See more
Company replied
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I used WiAutomation several times in the past. I purchased Siemens part at very competitive pricing. Everything in the purchase and shipping process is working very well. I would always buy Siemens... See more
Great pricing and stock availability - takes a little longer to arrive than others because of european shipping but the price is worth the wait
Company replied
Update: got a call from the company, they explained they have to ship between warehouses and shipping outside of EU takes longer etc. I still feel it's disingenuous and a note at che... See more
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Company details
Written by the company
WiAutomation is your ultimate gateway to a comprehensive range of industrial automation components, offering solutions that cater to a wide spectrum of automation needs. As a trusted worldwide reseller in the field of industrial automation, we provide an extensive selection of high-quality parts from leading brands like Siemens, Schneider, ABB, Omron, Phoenix, Yaskawa, Mitsubishi, Sick, Festo, Eaton and others. Whether you are looking for new, reconditioned, or even hard-to-find and obsolete automation parts, our platform, www.wiautomation.com, ensures easy and convenient access to everything you need to keep your industrial systems running efficiently. We pride ourselves on delivering exceptional customer service with dedicated support, competitive pricing, a 6/12 months warranty, simple return processes and exclusive discounts for our valued clients. At WiAutomation, we understand the importance of reliable automation solutions in maintaining seamless industrial operations. Whether you are upgrading, maintaining, or repairing, trust WiAutomation to provide the best automation parts for your project, ensuring smooth functionality and continuous productivity in the industrial automation landscape.
Quick Solutions and 6/12 months Warranty
Quick Solutions and 6/12 months Warranty
Quick Solutions and 6/12 months Warranty
Contact info
Via Filomarino III traversa n.13, 80070, Monte di Procida, Italy
- +0287189814
- info@wiautomation.com
- wiautomation.com
4.0
Great
1K reviews
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Express delivery is misleading
Ordered a part with express delivery (the very reason Wiautomation were chosen, after a week contacted them to be told that hidden in their terms and conditions it can take up to 10 working days (not express at all). I asked if it had been dispatched, the answer was no it hadn't left its original destination, I asked to cancel and was told that there would be a re-stocking fee of nearly 50% the value of the product that again is in their small print. Not sure how this is legal when operating in the UK but have now been blacklisted by my organisation.
14 April 2025
Unprompted review
Reply from WiAutomation
Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations.
We would like to clarify that our standard shipping time for in-stock items is between 1 to 10 working days.
This information, along with our order cancellation policy, is clearly outlined in our Shipping and Delivery section and Terms and Conditions, which are accepted at checkout.
In your case, the order was already being processed and scheduled for shipment within this timeframe, which is why cancellation was no longer feasible.
Nonetheless, to offer flexibility, we proposed a partial refund in line with our policies, which state that cancellations are evaluated on a case-by-case basis once order preparation begins.
"3 - AVAILABILITY AND CANCELLATION OF THE ORDER
In cases where the conditions for cancellation referred to in the previous points do not apply, a cancellation may still be requested by the customer, subject to confirmation by Parcop S.r.l., with the following deductions: (i) administrative management fee, (ii) cost of purchasing back-order components, (iii) transport costs, (iv) customs charges, (v) collection and currency exchange fees already borne by Parcop S.r.l. in relation to the canceled order, and possibly an additional penalty equal to 40% of the product's value, plus further reductions if the goods are returned in a condition different from that in which they were sold..."
https://us.wiautomation.com/termini-e-condizioni-di-uso
Our customer service team worked to clarify these steps, and your final decision was to proceed with the shipment.
We remain committed to improving our service and dispatch times, at the same time, we encourage reviewing our terms prior to placing an order, as they are presented and agreed upon during checkout.
We appreciate your understanding and are always available to discuss any further concerns directly.
Kind regards,
Maria – Customer Support
WiAutomation
the website is easy to use
the website is easy to use, the prices are reasonable, the delivery is extremely fast - from payment to receiving the spare part in stockholm it was only 3 days.
24 April 2025
Excellent service
Excellent service and constant feedback on the status of my order
14 April 2025
Unprompted review
I was hesitant to try this because it…
I was hesitant to try this because it was my first order from a site I wasn't familiar with. However, the service was professional, the information was readily available, and the support was prompt and positive. The order was received in excellent condition.
Just one thing : The order processing time, which is 3 to 5 days, is a bit long. I hope they develop it to a same-day or next-day delivery at the latest.
22 April 2025
Eartprotectionswitch delivered well in time.
The product I bought was delivered 2 days earlier than indicated. The product was solidly packed and in this way well protected against transport damage. I am happy that WiAutomation could deliver this earthprotectioswitch.
12 April 2025
Good experience
Always good experience with Wi Automation, all orders go smooth, helpful sales support team
10 April 2025
It was quick
It was quick
It was correct
It was fairly simple to pay.
Only issue is whether or not i will receive a real invoice or do I use the proforma invoice as the real invoice.
5 April 2025
Stick with RS or local company
Stick with RS or local company. No return policy, which is crazy for an online company. Slow delivery which is why we want to back the order. Rang them up to cancel said just request a return once it arrives week later part arrives request to return it. Don't accept returns
3 April 2025
Unprompted review
Reply from WiAutomation
Dear James,
We are sorry to hear about your disappointment. Please allow us, however, to clarify a few key points regarding your case.
As clearly outlined in our Terms and Conditions, which all customers are required to read and sign prior to confirming any order, returns are not accepted from companies or individual firms. This policy is in place to ensure full transparency and avoid any misunderstanding, and we must respectfully adhere to it.
Furthermore, please note that items marked as "in stock" may require 1 to 10 business days for handling and internal transfer between our various warehouses. In your specific case, the order was processed and shipped without delay within the stated timeframe of 4 working days.
We understand that you may have expected a different process, but based on the above, we must confirm that a return cannot be accepted in this case.
Should you require further information or support, our team will be more than happy to assist you.
A member of our customer service department will reach out to you shortly.
Best regards,
Martina
Horrible customer service
Horrible customer service. I understand things aren’t the same in Italy as they are in the U.S but their team needs to take a course in proper customer service. From the beginning they treated me like I was their enemy. I order a product that they said would be quick but ended up taking a month to even be confirmed. I gave them plenty of notice to cancel it and they said because I’m not one of their members I can’t cancel. How is that a policy that’s just pushing people away. Finally I had to file a claim with PayPal ,which are the best, to cancel my order for false information. Company has not respect for their customers. I don’t care if we’re not in the same country everybody should be treated with respect.
31 March 2025
Unprompted review
Reply from WiAutomation
Dear Customer,
We sincerely regret to learn of your dissatisfaction regarding our customer service/policy.
Our customers are at the heart of our business, but it is important to clarify that, like any company, we have terms and conditions that must be read and accepted before proceeding with a purchase.
We regret that these do not meet your expectations, but they are necessary for commercial purposes.
Referring to "members" is not accurate, as we do not have a preferential line for members and non-members; the only distinction is between B2C and B2B, as in your case.
It is important to clarify that the processing times for our orders are variable, as stated in the terms and conditions of sale. We have multiple warehouses and source supplies based on various parameters, which results in varying processing times.
We are committed to improving our service and hope to count you among our satisfied customers soon, offering a service that aligns with your expectations.
Best regards
Paola
Very Good service and delivery was very…
Very Good service and delivery was very fast. Very happy
29 March 2025
These people are SCAMSTERS
These people are a just using the spare parts buisness as Front for an elaborate SCAM. Be VERY VERY Careful dealing with these sweet talkers. BEWARE! as their experienced white collar scamsters and you wont know what hit you.
27 January 2025
Unprompted review
Reply from WiAutomation
Dear Thomas,
We would like to clarify that the description in your review does not reflect an authentic experience with our company. There have been no recent interactions between us, and as such, we consider this review to be spam, which has already been reported to the relevant authorities.
That said, we want to assure all of our customers that we are always available to assist with any genuine issues or concerns related to our services and products. We encourage you, or any customer, to reach out directly, and we will be happy to help.
Best regards,
WiAutomation Team
1st Experience was not so great as the…
1st Experience was not so great as the shipment was delayed and than was sent in 2 parts. But current was above my expectations and reached well before in time.
The Freight charges seems to be little on the higher side and should be looked in to.
21 March 2025
Easy order for small business
19 March 2025
good service
the response to the inquiry was quick and they are professional in quoting the quality of the product was fine
and the delivery was fast
price is reasonable and acceptable
thanks
13 March 2025
Unprompted review
The worst service
The worst service
Almost 2 months for the delivery
Never ever again
10 March 2025
Unprompted review
Reply from WiAutomation
Dear Customer,
We are truly sorry to hear about your dissatisfaction.
At WiAutomation, customer satisfaction is our priority, and we take our commitments seriously. Your order, placed on February 19th, was promptly processed in accordance with our terms of service.
As stated in our Terms and Conditions, the lead time for in-stock items may vary from 1 to 10 business days:
"The approximate delivery time for goods in 'In Stock' status is usually 1 to 10 business days."
Terms & Conditions
Unfortunately, your order faced an unexpected 3-business-day delay due to unforeseen issues in goods transfer at our central hub. While transit delays are sometimes beyond our control, we deeply regret any inconvenience caused.
We are committed to improving our processes to prevent such delays in the future and truly appreciate your patience. We hope to assist you again on WiAutomation.
Best regards,
Sasha
Order was delivered right away
28 February 2025
I just received my purchase and it…
I just received my purchase and it arrived broken and used. Very late. Terrible experience. Do not use this store.
3 March 2025
Unprompted review
Reply from WiAutomation
Dear Gonzalo,
We sincerely apologize for the inconvenience you encountered with your purchase.
Please note that our products are covered by the WiAutomation warranty, which ensures support in case of malfunction. Our team will reach out to you as soon as possible to resolve the issue promptly. We are fully committed to finding a solution and improving your experience.
Thank you for your patience.
Best regards,
Martina
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