Wholesale kitchens review
Wholesale kitchens review
We purchased a kitchen, the online portal is great, we did our bit and paid for everything on time.
We agreed to a delivery date, and on the day we were still demolishing kitchen. We had to unload the truck because the delivery people were useless. One just stood on truck, watching us unload it all. We were trying to get it all into garage safely stored, and in the middle of everything else, so trusting it was all there.
Fast forward a few weeks, after easter and comm games, a family weekend away, trying to organise all our trades and we finally get around to start building our flat packs. Which is when we discover that we are missing a vital base cabinet!
Immediately rung the customer service, but whoever I needed to speak to had gone home, they would call back.
Next day I have to call back , leave another message which isn't returned.
Finally I get a call back and am told I've left it too long to report a missing item, and that they believe I have damaged the cabinet and it's my own fault. When I asked to speak to someone higher I was told, "they will all tell you the same thing" and I'm expected to fork out an extra $620 for their mistake?
I contacted them through Facebook , and finally had some action through the portal, which was short lived. Basically all I'm told is that the cabinet was delivered, it's not in the warehouse. But it's definitely not in my house!
I was asked to send through every photo of the unpacked boxes that are still sitting in my garage, which I have done!
Still deny they have my missing cabinet!
I'm actually kicking myself that I went with this company that promised so much when I would have been better off going through Bunnings. The quality is crap, I'm dealing with chipped cabinets, ugly screws, with white capping that just pops out, doors that won't sit flush! And still am missing a cabinet that they refuse to admit to!
This is so unacceptable, I cannot believe that I invested over $6000k on a kitchen when I'm still missing a vital peice? I hope you feel proud of yourself for ripping off an honest family.
I may never get my cabinet but you can bet I will spread the word on what a shonky company you really are!
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23 April 2018
Unprompted review