Wholesale Botanics Reviews 

1,121
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 176 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful aromas, premium product quality, and exceptionally prompt delivery service of their orders. Consumers also deeply appreciate the beautiful presentation, careful packaging, and fair pricing provided by the business. Many people state that they will continuously purchase items from this supplier due to consistent satisfaction. Some reviewers were not happy with the product quality, noting serious concerns about synthetic ingredients or incorrect items received in their packages. A few people additionally mentioned frustrating issues regarding melted components or missing items that negatively impacted their overall purchasing experience.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that the essential oils smell wonderful,... See more

Quality

Consumers find quality to be exceptional, expressing great satisfaction with the pure and potent essential... See more

Order

Reviewers highlight positive aspects of order processes, describing them as smooth, professional, and very... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting prompt and fast shipping... See more

Price

Users describe satisfaction with the pricing, often noting that costs are reasonable and represent great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My wife makes many products is soap, tall, laundry soap, multiple health, healthcare, and beauty products, and we’ve gone through several companies for essential oils botanic by far has the best scent... See more

Rated 5 out of 5 stars

I am absolutely delighted with my order from Wholesale Botanics! The standout feature is their incredible selection of unique oils - where else can you easily find osmanthus and blue lotus? Each blend... See more

Rated 5 out of 5 stars

Got my order today and was surprised by how well it was packed up. Loved their packaging, definitely feels like upscale supplier giving you premium product. Can’t wait to use these products in my face... See more

Rated 5 out of 5 stars

I purchased 4 essential oils from Wholesale Botanics. It was my first time ordering from them. I am thrilled with the oils!! They smell amazing, are packaged well and I made the most wonderful scen... See more


4.8

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically takes over 1 month to reply

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4.8

All reviews

(1,121)

170 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service!

I have ordered several times and every time the delivery was prompt and the packages were well padded so there was never any issues. The one time that they were out of an item they quickly notified me and offered me a discount for my trouble if I wanted to wait or the ability to cancel the item. At one point they offered me a free sample kit but I didn’t follow the instructions properly so it wasn’t shipped. When I asked about it they immediately shipped the kit to me even though I screwed up. Great customer service! Always very prompt to reply to any questions.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Great selection

Great selection. Easy ordering. Quick delivery. Everything arrived nicely packaged and undamaged.

25 June 2026
Unprompted review
Rated 1 out of 5 stars

Instead of getting the Bergamot fcf…

Instead of getting the Bergamot fcf that I desperately had to have..I received regular Bergamot that could literally burn my customers..I have orders that are due tomorrow for my customers and now can't do those orders I promised because I was sent the wrong oil. I have sent 2 emails and 3 phone calls with no reply from anyone with answers. Now my orders won't be completed as promised and I have nothing to show for it... total waste of time! Absolutely unbelievable! Now what do I do?

13 June 2026
Unprompted review
Rated 5 out of 5 stars

I initially was searching for essential lemon 🍋 oil

I initially was searching for essential oil because I watched a movie where they used a cleaner called lemon oil so I looked up a recipe and it said to use essential oils. So I found yours online and it jumped out at me so I ordered. I didn’t realize I would get so much but I have made lots and lots of lemon oil cleaner and people are loving it. I had to give the recipe to some family members already. So I could help promote your product if you would want me to somehow. It smells great and I pour it in vinegar and water and it cleans better than anything especially windows. So I will definitely keep your in mind when I run out.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

First time buyer

This was my first time buying with Wholesale Botanics and I could not be happier! Their selection of oils is phenomenal and they give great instructions for possible uses. With a fair price point and quality service this is a company I will definitely be ordering with again!

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Trustworthy source of quality oils!

It was super easy to navigate their website to purchase the oils I needed. They came quickly and packed safely and securely. You could definitely see the care that went into protecting my order. And of course, the oils are top notch!

30 May 2026
Unprompted review
Rated 5 out of 5 stars

Missing package...

My first order from Wholesale Botanicals was lost by the postal service. It appeared to be stuck in DC for over 10 days. I notified them of the situation, reported the package missing requested that, if found, it be returned to sender. Wholesale Botanicals promptly resent my order. I recieved it today. I'm very happy with their customer service. I have not tried the products yet but I have no doubt I will be pleased.

7 May 2026
Unprompted review
Rated 1 out of 5 stars

Not happy with the product I purchased

Not happy with the product I purchased. For one it states it as a natural product come to find out when I asked because when received it the label was so small to read and was misrepresented that the product is synthetic!!! Also it says it grown in USA and I emailed to find out where since it said 2 different places and they tell me India. Which then futher shocked me to be synthetic. Couldn't return since yes I was over the 30 days, I just had a baby so wasn't on the top of my list. All they offered was 10%, um no thank you and I won't ever shop from you again. What trash of a product.

22 May 2026
Unprompted review
Wholesale Botanics logo

Reply from Wholesale Botanics

Hi Shelby,

Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet your expectations, and we apologize that the product was not what you were hoping for.

We understand your frustration regarding both the product information and the return process. Our return policy allows returns within 30 days of receiving an order. As your order was placed in February and your return request was received in May, it unfortunately fell outside of our return window.

To clarify, the Vitamin E oil you purchased is one of the few products in our catalog that is synthetic, and it is classified as part of our Botanical Grade line. We understand that this may not have been obvious from the information available at the time of purchase, and we apologize for any confusion this caused.

As mentioned in our correspondence, we carry two different grades of oils: Pure Grade and Botanical Grade.

Our Pure Grade oils undergo GCMS testing to help verify that they reflect the true chemical profile of the plant and are free from contaminants or diluents. Botanical Grade oils, however, are not GCMS-tested, so we cannot verify their exact composition or purity through laboratory analysis.

Botanical Grade oils are still derived from the same plant source as their Pure Grade counterparts, but they may be distilled using methods that emphasize certain aromatic or therapeutic characteristics while reducing others. However, in the case of Vitamin E, there isn't actually a plant that's directly derived from and the variety you purchased is indeed synthetically produced.

The easiest way to identify whether an oil is Pure Grade or Botanical Grade is by checking the Oil Report section on the product page.

We would also like to clarify the country-of-origin information. We work with multiple suppliers for many of our oils, which means the country of origin can vary depending on the specific batch and supplier. While we strive to keep this information as accurate and up to date as possible, we did recently fall behind in keeping that updated and are working to get everything up to date as we speak.

We genuinely regret that we were unable to meet your needs on this occasion. Customer satisfaction is very important to us, and we appreciate your feedback as it helps us improve our product information and customer experience.

-WB

Rated 5 out of 5 stars

Simple Fast and Easy

We very easy and simple to place my first order. Only took 3 days to come in! Only 2 oils on back order, however they have already communicated with me prior to receiving the rest of my order to let me know what my options are. Very professional and easy to order from will continue to use in the future to help grow my business.

15 May 2026
Unprompted review

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