The people and the product are excellent. As white fox seems to be my 2 granddaughters brand that they prefer above all others. I feel the web page could be friendlier. When I go into the web site the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I can’t make sense of their sizing!! Every single item I buy for me or my daughter the sizing is always wrong. Returned a XXS tshirt as it was too big and re-ordered 3XS - which came ever bigger than... See more
I don’t rate White Fox anymore. I bought the lemon and pink hoodies and they have both turned into a bobbly mess and the colour has gone weird after just a couple of washes. Never had this with the pr... See more
Company replied
I made an order and had a faulty item. Annelise was the representative that helped me and she was amazing! A appreciate that I felt like she genuinely wanted to help me. She was also very nice. It was... See more
Company replied
Company details
About White Fox Boutique
Information provided by various external sources
W H I T E F O X
White Fox Boutique is an Australian label loved by celebrities that offers the latest trends at affordable prices. All styles are designed inhouse to make you stand out. Worldwide express shipping available.
Contact info
45-49 Dunning Avenue (no public access), 2018, Rosebery, Australia
- info@whitefoxboutique.com
- www.whitefoxboutique.com
3.2
Average
18K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always brilliant customer service with…
Always brilliant customer service with WF x
25 June 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Pip!
We're so happy to hear you've consistently had a great experience with our Customer Service team.
We really appreciate your support and kind words!
Kindest,
White Fox
Lili was so helpful
Spoke with Lili from the customer support team and she helped me resolve my query very quickly. I really appreciated that
26 June 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Fadzai!
We're so happy to hear Lili was able to help resolve your query quickly. We'll be sure to pass your kind words on to her!
Thanks for the support!
Kindest,
White Fox
LOVE White Fox clothing AMAZING customer service
LOVE White Fox clothing, the quality is amazing and there’s always a great deal on like 30% off everything!
I had a few returns that I sent back (due to needing a different size) and I reached out to find out how long the return process would be as it had been a week since I’d heard anything. Within 2 minutes Deri from White Fox got in touch with me and sorted it straight away.
AMAZING customer service!!! Thank you Deri!!!!💗
26 June 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your amazing review Liv!
We're so happy to hear you're loving the quality and that Deri was able to step in and sort everything out so quickly for you.
We really appreciate your support and can’t wait to have you shop with us again!
Kindest,
White Fox
Mia was super effective and quick at…
Mia was super effective and quick at replying and helped me out so much
25 June 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Alex!
We're so happy to hear Mia was able to help you quickly and effectively.
We'll be sure to pass your kind words on to her—it will mean a lot!
Kindest,
White Fox
Comfy
I don’t get why this is a 3 star company. I get this is fast fashion but it is really comfy so unless if you don’t want to break your bank you could buy this and read Harry Potter.
25 June 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your review!
We're glad to hear you're enjoying how comfy the pieces are.
We really appreciate you taking the time to share your thoughts and your support!
Kindest,
White Fox
Lili was amazing and really helped me…
Lili was amazing and really helped me out with a return issue! Made everything so easy compared to some brands!
23 June 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Demi!
We're so happy to hear Lili was able to help make your return process easy and stress-free.
We'll be sure to pass your kind words on to her!
Kindest,
White Fox
Great customer service
Great customer service. You can only contact via email but someone got back to me VERY fast within 2 hours!
24 June 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Lisa!
We're so happy to hear you had a great experience and received such a quick response from our team.
We really appreciate your support and kind words!
Kindest,
White Fox
Very helpful and actioned quickly
Very helpful and actioned quickly. I was unlucky that my item was already sold out but I received fast refunds and great support.
18 June 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Lauren!
We're really sorry your item was sold out, but we're so glad our team was able to assist you quickly and process your refund smoothly.
We really appreciate your support and kind words!
Kindest,
White Fox
The white fox workers were helpful and…
The white fox workers were helpful and incredibly quick to respond to email. They were able to help change the wrong address I had put in.
25 June 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Dan!
We're so happy to hear our team was able to assist with updating your address and provide a quick response when you needed help.
We truly appreciate your support and hope you love your White Fox order!
Kindest,
White Fox
I had an issue with my order and the…
I had an issue with my order and the team was very quick about responding and fixing the issue.
24 June 2026
Unprompted review
Reply from White Fox Boutique
Thank you for your kind review Hayden!
We're so pleased to hear our team was able to respond quickly and resolve the issue with your order.
We truly appreciate you taking the time to share your experience and thank you for your support!
Kindest,
White Fox
Great customer service
Customer service: Fast response, really helpful!
25 June 2026
Unprompted review
Reply from White Fox Boutique
Thank you for your lovely review Penelope!
We're so glad to hear you found our customer service team helpful and responsive.
We truly appreciate your support and hope to shop with you again soon!
Kindest,
White Fox
Great customer service!
I accidently selected the wrong shipping address but the customer service representative, Elise, was extremely helpful in getting that corrected post-purchase. I would highly recommend buying from White Fox Boutique based on the customer service experience alone not to mention the quality product that was purchased.
24 June 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your wonderful review John!
We're thrilled to hear Elise was able to assist with updating your shipping address and make the process stress-free for you.
We'll be sure to pass your kind words on to her!
We're also so happy you're loving your purchase, thanks for the support!
Kindest,
White Fox
Great assistance, prompt
Assisted me with a mistake I had made. And was really helpful.
25 June 2026
Unprompted review
Reply from White Fox Boutique
Thank you for your lovely review Demi!
We're so happy to hear our team was able to assist you and help resolve the issue.
We truly appreciate your support and hope you love your White Fox pieces!
Kindest,
White Fox
My case was given to Ann who handled…
My case was given to Ann who handled the situation with haste and kindness. I am extremely grateful for the grace and help Ann provided.
23 June 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your kind words Neveen!
We're delighted to hear that Ann was able to assist you with such care and efficiency.
We'll be sure to pass your lovely feedback on to her.
We truly appreciate your support and are so pleased we could help!
Kindest,
White Fox
Thanks for the assist
I had my problem resolved quite quickly once I was at the front of the queue, appreciate Olesya's help with my order.
23 June 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your feedback Niss!
We’re really glad to hear your issue was resolved quickly and that Olesya could help with your order.
We truly appreciate you taking the time to share this!
Kindest,
White Fox
Will never order again
They claim to be helpful when items don’t fit as advertised or are defective but they will only ever give store credit and not an actual refund so it’s a vicious circle of bad clothing. And they make you pay for returns so it’s extra money out of your pocket. Will never order from them again
5 June 2026
Unprompted review
Reply from White Fox Boutique
We’re sorry to hear you feel this way and apologise for the frustration caused Mikayla.
We understand your concerns regarding returns and refunds. As outlined in our Returns Policy, refunds are only provided for items deemed faulty, while change-of-mind or sizing returns are processed as store credit.
We appreciate this may not be the outcome you were hoping for, however our policy is applied consistently across all customers.
Kindest,
White Fox
Would never order from this company…
Would never order from this company again. First of all, the price you are paying for rubbish quality. The poor size guide. I ordered a dress at the end of January for it to be the wrong size, returned it, ordered a new one. Never received my €60 refund back. Ordered items at the beginning of May and I’m STILL waiting for my refund of €112. Poor customer service. Having to pay to send it back all because of their poor size guide. Taking advantage of people and think they will forget to follow up on returns.
24 June 2026
Unprompted review
Reply from White Fox Boutique
We're sorry to hear about your experience and apologise for the frustration caused MAry!
This certainly isn't the experience we want our customers to have.
We'd love the opportunity to look into this further for you, as we can't locate your account from your review alone.
Please reach out to our customer service team with your order details so we can investigate the status of your returns and ensure everything has been processed correctly.
Kindest,
White Fox
No Human Response - Poor Customer Service
Ordered from White Fox 2 days ago and accidentally selected my old address. I realised immediately and contacted customer service within minutes of placing the order.
At the time, my order was still showing as unfulfilled. I emailed twice and also sent a chat message requesting an address change. The only responses I received were automated messages stating that changes could not be guaranteed.
Despite contacting them before the order was processed, I received no response from a human customer service representative. Two days later, my order has been dispatched to the incorrect address.
I understand that mistakes happen and that companies have policies, but what has been most disappointing is the complete lack of customer support. There was no meaningful response to my emails or chat messages, despite me trying multiple times to resolve the issue before dispatch.
For a £60 order, I expected at least a reply from a member of the customer service team. Instead, I was left with automated responses and no assistance.
Very frustrating experience.
24 June 2026
Unprompted review
Reply from White Fox Boutique
We’re sorry to hear about your experience and completely understand your frustration Niamh.
During peak periods and high volume sale processing times, our dispatch system operates very quickly and unfortunately we’re not always able to guarantee changes or intercept orders once they’ve been placed, even when contacted shortly after.
We understand how disappointing this is, especially in your situation, and we apologise that we were not able to assist in time on this occasion.
We appreciate you taking the time to share your feedback, and it will be passed on to our team for review as we continue improving our service.
Kindest,
White Fox
The customer service is amazing
The customer service is amazing. Not just this one time, but om multiple occasions. Martyna was super kind and lovely.
24 June 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely feedback Sophia!
We’re really happy to hear you’ve had consistently great experiences with our customer service, and we’ll be sure to pass your kind words on to Martyna!
We truly appreciate your support.
Kindest,
White Fox
Customer service was amazing.
Customer service was amazing.
I am just so impressed and very grateful that I was able to experience customer service like this.
24 June 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your kind words Lucy!
We’re really glad we could help and that you had such a positive experience with our customer service team.
We truly appreciate you taking the time to share this!
Kindest,
White Fox
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