The best thing about popping into the Whistles store is the personal welcome you ALWAYS get - a friendly hello, a bit of chat as you are looking at an article - not sales mad focus, but an actual h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent customer service. Ordered a coat in the sale, quick delivery and well packaged. Beautiful wool blend long coat, received lots of compliments. A few days later disappointed to find a furthe... See more
Company replied
The staff in Harrogate store are great . Never would’ve sourced the black barrel leg jeans without help as they weren’t the pair I thought would suit me . The jeans themselves are fab ,having no wais... See more
Company replied
The 2 staff members working in Whistles Manchester today gave excellent customer service. So helpful and friendly from the minute I walked in. Took a real interest in my finding a petite fitting dres... See more
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Company details
Information provided by various external sources
A contemporary fashion brand based in London, Whistles encapsulates an intelligent sense of design with timeless and luxurious pieces. Collections are modern and laid back with an attention to detail and quality. Since its re-launch in 2008, Whistles has become a wardrobe staple for fashion editors and industry leaders, characterised by its forward-thinking and effortless style.
Contact info
83 Eversholt Street, NW1 1BU, London, United Kingdom
- 03303633363
- enquiries@whistles.co.uk
- whistles.com
4.3
Excellent
3K reviews
Replied to 81% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Staff in the Kingston Store
The staff in the Kingston store were very helpful as I had incorrectly asked for my click and collect to be delivered to the wrong store. They sorted it out very quickly and were very pleasant about it.
Also they advised me that there was a special offer on which was not evident.
31 January 2026
Unprompted review
Reply from Whistles
Hello there,
Thank you so much for taking the time to share your experience.
I am really pleased to hear our team at the Kingston store was able to quickly resolve the click & collect issue and make the process easy for you. It’s also great to know they were able to highlight a special offer that wasn’t immediately evident. I will be sure to pass your kind feedback on to the team, they’ll really appreciate it. We look forward to welcoming you back again soon!
-Whistles Customer Care
Unfortunately online order security tag… but great response for request help
Unfortunately online order security tag attached but quick and personal help with the web chat - 5 stars for that help :)
31 January 2026
Unprompted review
Reply from Whistles
Hi Fran,
Thank you so much for your kind words and for taking the time to leave a review! I'm glad to hear that our web chat team could assist you quickly and personally. If you need any further help with your order or anything else, please don't hesitate to reach out.
Excellent shopping experience and…
Excellent shopping experience and service, attentive, and genuine.
28 January 2026
Unprompted review
Reply from Whistles
Dear Terezka,
Thank you so much for your kind words! We're delighted to hear you had an excellent shopping experience with Whistles. Providing attentive and genuine service is very important to us, and your feedback means a lot.
If you need any further assistance, please don't hesitate to reach out.
Very friendly and efficient and…
Very friendly and efficient and resolved my issue, thank you
30 January 2026
Unprompted review
Reply from Whistles
Hi Victoria,
Thank you for your kind words! We’re glad we could help and get everything resolved for you. If you ever need anything else, don’t hesitate to reach out.
Kind regards, Whistles Customer Care
Extremely good customer service in…
Extremely good customer service in providing a gift card for a faulty jumper purchased from John Lewis and not directly from them. Very quick and friendly and able to offer a very acceptable solution.
27 January 2026
Unprompted review
Reply from Whistles
Hello there,
Here’s a polished, friendly reply you could use:
Thank you so much for your kind feedback. I am really pleased to hear that our team was able to help quickly and offer a solution you were happy with, even though the jumper was purchased via John Lewis. Providing friendly, fair, and efficient service is very important to us, so it’s great to know that came across. We really appreciate you taking the time to share your experience.
If you want it warmer, shorter, or more brand-forward, I can adjust it
-Whistles Customer Care.
The staff in the Harrogate shop were…
The staff in the Harrogate shop were great and very helpful! I love your clothes.
I just wish there was a store in Hull or Beverley - close to my home !
26 January 2026
Unprompted review
Reply from Whistles
Hello there,
Thank you so much for your lovely feedback.
We’re really pleased to hear that our Harrogate team were so helpful, and it’s great to know you love our clothes, that means a lot to us. We’ll definitely pass your kind words on to the team. And we hear you on Hull or Beverley! We’ll be sure to share your suggestion with the wider team, you never know. Thanks again, and we hope to see you in store again soon.
-Whistles Customer Care.
Great service
Kind, warm and attentive service from both staff working that day. One ran to open the door for me because it was raining and I had my baby in the pram, then took the time to talk me through the fit and style of the things I liked as I didn’t have time to try on. Lovely chat at the till too, again both staff were genuinely interested in helping me find some new clothes to feel good in post baby. Thank you.
22 January 2026
Unprompted review
Reply from Whistles
Hello, Thank you ever so much for your 5* review. We are elated that you think so highly of us and always feel welcome. We appreciate you taking the time to leave us this feedback.
Warm regards,
The staff at the Farnham branch are…
The staff at the Farnham branch are really helpful.
20 January 2026
Unprompted review
Reply from Whistles
Hello there,
Thank you very much for your kind feedback.
I am delighted to hear that the team at our Farnham branch were so helpful, and we’ll be sure to pass your comments on to them. We really appreciate you taking the time to share your experience and hope to see you again soon.
-Whistles Customer Care.
Great customer service
Ella was very helpful in sorting my returns. Great customer service
21 January 2026
Unprompted review
Reply from Whistles
Hi there,
Thank you for your kind feedback! We’re delighted to hear that Ella was so helpful in sorting your return and provided great customer service. We really appreciate you taking the time to share your experience and hope to assist you again soon.
Kind regards, Whistles Customer Care
Excellent Customer Service !
Great customer service when I needed to return some jeans, where the material was of poor quality and had frayed after a couple of washes. A returns label was issued immediately, and refund confirmation shortly afterwards.
20 January 2026
Unprompted review
Reply from Whistles
Hi Linda,
Thank you for your feedback.
We’re glad to hear that our team was able to assist you quickly with your return and that the process was smooth and efficient. Your comments are greatly appreciated, and we hope to provide the same level of service for you in the future.
Kind regards, Whistles Customer Care
Excellent service on customer support…
Excellent service on customer support and returns
20 January 2026
Unprompted review
Reply from Whistles
Good afternoon Lisa,
Thank you for your kind feedback.
We’re delighted to hear that you had an excellent experience with our customer support and returns service. Your comments mean a lot to us, and we look forward to assisting you again in the future!
Kind regards, Whistles Customer Care
Incredible service from the team…
Incredible service from the team member, supporting me to find the right product and fit.
17 January 2026
Unprompted review
Reply from Whistles
Good afternoon,
Thank you for your kind review.
We’re so pleased to hear that our team member provided incredible service and helped you find the right product and fit. That level of personal support is something we really value, and it’s great to know it made a difference to your experience.
We hope to welcome you back again soon and assist you in the future.
Kind regards, Whistles Customer Care
Engelica was very efficient and offered…
Engelica was very efficient and offered an immediate solution. As did their colleague Riannan before they handed me over.
19 January 2026
Unprompted review
Reply from Whistles
Hi Ellie,
Thank you for your feedback.
We’re delighted to hear that Engelica was so efficient and able to offer you an immediate solution, and that Riannan was equally helpful before handing things over. We’ll be sure to pass on your kind comments to both colleagues.
Thank you for taking the time to share your experience, we really appreciate it and hope to assist you again soon.
Kind regards, Whistles Customer Care
So helpful and understanding
So helpful and understanding when I had an issue wiwth Evri.
I would highly reccomend Whistles to anyone.
19 January 2026
Unprompted review
Reply from Whistles
Hello Gill, Thank you ever so much for your 5* review.
We are elated that you think so highly of us and always feel welcome. We appreciate you taking the time to leave us this feedback.
Warm regards,
I had some issues returning an item in…
I had some issues returning an item in store, so called customer care. I spoke to Engelica who was extremely helpful in processing and my refund and made sure it was fast tracked. I received my refund in hours.
15 January 2026
Unprompted review
Reply from Whistles
Hello there,
Thank you for sharing your experience. We’re thrilled to hear that Engelica was able to help resolve your return quickly and efficiently, and that your refund was processed so promptly. We’ll be sure to pass on your kind words to her.
-Whistles Customer Care.
The cashier was amazing
The cashier was amazing, very polite and the collection of clothes especially every season ones are amazing. Love the barrel soft jeans.
17 January 2026
Unprompted review
Reply from Whistles
Hello there,
Thank you for your wonderful feedback.
I am so thrilled to hear that our cashier made such a positive impression and that you love our seasonal collections, especially the Barrel Soft jeans.
I really appreciate you sharing your experience and hope to welcome you back soon!
-Whistles Customer Care.
Impressive Service
I very much appreciated the helpfulness of the staff in the Bath store. The order was placed by phone and they were able to give me excellent advice on sizing. Thank you!
15 January 2026
Unprompted review
Reply from Whistles
Hello there,
Thank you for your lovely feedback.
I am so delighted to hear that our Bath store team were able to provide helpful advice on sizing and assist you so effectively with your phone order. We really appreciate you taking the time to share your experience!
-Whistles Customer Care.
Reply from Whistles
Hello there,
We’re very sorry to hear this and that your experience didn’t meet the standard we aim to provide.
This isn’t what we want for our customers, and we truly appreciate you bringing it to our attention. If you’re willing, please contact our customer service team with a few details so we can look into this and work to put things right.
-Whistles Customer Care.
Visitor to the area
Always a pleasure to visit the branch of Whistles in Beaconsfield
Clothing displayed with interest and staff pleasant and welcoming
11 January 2026
Unprompted review
Reply from Whistles
Dear Mrs Milford,
Thank you so much for your kind words and positive feedback about the Whistles store in Beaconsfield. We're delighted to hear that you enjoyed the clothing selection and found our staff pleasant and welcoming. Your support means a lot to us, and we look forward to welcoming you back soon.
Warm regards,
~Team Whistles~
Really helpful and friendly staff
Really helpful and friendly staff. Got some great help and honest answers on whether some of the colours suited me for the clothes I was trying on. I found this invaluable in deciding what I purchased.
10 January 2026
Unprompted review
Reply from Whistles
Dear Charlotte,
Thank you so much for your kind words! We're thrilled to hear that our team was able to provide helpful and honest advice to assist you with your purchases. It's wonderful to know that you found the guidance invaluable in choosing the right colours. We look forward to welcoming you back to Whistles soon!
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