Whistl UK Ltd Reviews 

I am still waiting for my package from Musicmagpie which was dispatched late-December.
I have been informed on two occasions that the parcel is "Expected" that day but, so far, no joy.
I am now advised it is "expected" to-morrow although won't be holding my breath!
I am not happy and have suggested that I get a refund of delivery charges as delivery promise has not been kept and I have waited in for delivery - seems they have no concept that a customer's time is valuable!

Absolutely way out of there depth when it comes to delivery and customer service.
Obviously copied and pasted answers to delivery queries that don't really give you an answer, more like waste your time until you give up.
Will never buy from anyone using these cowboys as a service 🙄

Hardly surprising 80%+ reviews are 1*. Can't contact them, parcel stuck at their depot for 12 days with no update or contact.

Package was due on 13 and still not received
Ref L12852111002229753

Every mail order item I have purchased that has gone via whistl gets lost in their system, until I then have to cancel the order and seek a refund. As I have just had to do with a book I ordered on ebay on 3rd December. Its now the 15th.Sellers should advertise they use whistl and put a warning in the description.

Terrible experience - they managed to misplace my parcel 3 times in 2 weeks. The tracking information looks random, with the parcel marked as "delivered" only 1 minute after it was "out for delivery". Thankfully the parcel was from Wild, and they have pretty great customer service. After the 3rd failed delivery attempt, I managed to get a refund without much fuss.
I'll be very careful not to order form any other website using Whistl in the future.

Three deliveries that are recorded delivered - in every single time, no doorbell ring, no package delivered... At least there is no uncertainty - a 100% failure rate!

Shockingly inept “delivery service” not fit for purpose. I shall make a point of avoiding placing orders with firms who use Whistl. There is zero excuse for such poor communications and their failure to update customers. Tracking does not work. Avoid, avoid, avoid.

Ordered items from eBay, delivered to depot and then nothing at all after that. Absolute waste of time. If you order anything through any sellers, make sure the delivery isn't through Whistl

This is a phantom company. if your order is being ''delivered'' by this company you will never get it

I've ordered an agenda 2026 from Letts. Order confirmed on the 19th of November. Tracking is with Whistl. The tracking says the shipment has been created on the 24/11 and weighted on the 26/11. Then there is another entry saying "In-Transit". Now it is the 6th of December and I haven't received anything. This delivery company simply does not deliver.

I bought a small pack of seeds from a well known retailer, and Whistl lost the first one, delivered the replacement to the wrong address, lost the replacement of the replacement, and then also the replacement of the replacement of the replacement. Four times they failed to deliver one small letter. Their tracking stops as son as they receive the item and you get zero updates. They're unfit for purpose. Even worse than Evri, and I thought that was impossible.

I have a subscription and I've nver received even the seler Wild trying to resend it 3 times.
For another subscription with Youmove same problem. So I wouldn't trust Whistl as a delivery service.
I'm receiving other products and also my products size would be delivered at the post box...

I have ordered several books from Amazon that used Whistl as courier and none of them has ever arrived. Avoid Whistl!

I placed an order with musicMagpie not realising that they use this firm. To my disappointment the DVDs have not arrived two weeks later and now there is all the hassle of trying to chase this up. If time and delivery of an order is of any value to you, avoid Whistl.

Dreadful. Multiple packages reaching a depot and… that’s it. No delivery, no communication, no updates, no way of contacting a person. Useless chatbot that goes round in circles. Neither sellers or receivers can do anything. Whistl, like most other services in the uk (yesI’m talking anout you Evri, DPD, UPS, Yodel, Royal Mail, FedEx) are equally bad. Whistl is one of, if not, the worst. Get your act together Whistl!

no tracking updates, no way to get assistance, no help whatsoever, their website says to chat to them via a button that does not exist. Awful awful company and service, becoming as bad as Evri, which is as bad as you can get.

I believe this is the third item that has been entrusted to Whistle that hasn't been delivered.
What are they doing with all this stuff!!

Worst company going. Just put attempted delivery even though it wasn’t. Phones/offices always closed even during the times they say are open.