Whistl UK Ltd Reviews 

1,163
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Evaluating 195 reviews, most reviewers were let down by their experience overall. Many customers encountered significant delays with deliveries, with items frequently sitting in depots for extended periods or taking weeks to arrive. Reviewers often reported that orders went missing or were delivered to incorrect addresses, resulting in non-receipt. The tracking system was widely criticized for being unhelpful, providing no updates, or displaying misleading information, and customer service was consistently described as unhelpful and difficult to reach, often encountering automated systems or rude agents. However, some customers also noted prompt delivery and good service, with packages arriving quickly and in good condition.

What people talk about most

Delivery service

Customers consistently note negative experiences with delivery service, frequently reporting excessive delays... See more

Order

Reviewers highlight negative aspects of order experiences, with many reporting that items never arrived or... See more

Service

Clients share negative opinions on service, with many reviewers expressing significant dissatisfaction and... See more

Product

Users describe ambiguous interactions with product, with many reporting significant delays or non-delivery of... See more

Customer service

Reviewers express significant dissatisfaction with customer service, often describing it as non-existent or... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Dreadful. Multiple packages reaching a depot and… that’s it. No delivery, no communication, no updates, no way of contacting a person. Useless chatbot that goes round in circles. Neither sellers or re... See more

Rated 1 out of 5 stars

Ordered a book on Ebay, the book was handed over to these tossers 2 days later, same book finally arrived at my house 27 days after it was handed over to them. No tracking nor even a remote idea of... See more

Company replied

Rated 1 out of 5 stars

Bought some CD's from MusicMagpie delivery stated by them 4 to 7 days . Delivery did not come MagicMagpie no help said check their tracking, Whistl tracking shows after 7 days still with them and n... See more

Company replied

Rated 1 out of 5 stars

Ordered from music magpie via eBay like I have so many times before with no issues. But this time 3 cds coming as 2 separate parcels. 1 saying delivered at 03.24am on Tuesday 7th October not received... See more


Company details

  1. Business to Business Service
  2. Logistics Service
  3. Warehouse

Written by the company

Whistl is a logistics company providing efficient, high-quality, and competitively priced services across delivery management for Businesses sending Parcels and Business Mail and third-party logistics services for Fulfilment. In addition, Whistl offers advertising services such as Doordrop Media and Sampling, as well as Contact Centre Services.


Contact info

1.2

Bad

TrustScore 1 out of 5

1K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 19% of negative reviews

Typically replies within 48 hours

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1.2

All reviews

(1,163)

186 reviews in the last 12 months

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Rated 1 out of 5 stars

Utterly disgusting company

Utterly disgusting company. Had multiple packages reaching the deport then suddenly to dissappear? How can that possibly happen. ALSO now to find out the have taken space up in that god forbidden storage unit in Wigen thats over looks the house. Well it would make sense from a company like this. I will TELL EVERYONE TO AVIOD THIS COMPANY for the rest of my days. Disgusting!!

6 April 2026
Unprompted review
Whistl UK Ltd logo

Reply from Whistl UK Ltd

Thank you for your review.

As a carrier management company, we support retailers with collection and dispatch of their parcels into courier networks over a range of services.

Where a parcel has been collected by Whistl with a scan into our depot but no further tracking this would usually be an indication that the sender has elected to ship it via an untracked service with the courier therefore there would be no further tracking expected once the parcel is handed over from our depot.

Should you have any concerns regarding deliveries expected, we would generally recommend getting in touch with the retailer you have purchased from as they are best placed to assist however, if you would like to respond to our request, a member of our team would be more than happy to reach out and provide further clarification on the parcels in question.

Rated 1 out of 5 stars

Pack of wolves

Theyve willingly moved into the warehouse in Wigan that was built on land used by the local community leaving local residents open to repeated flooding, light pollution, noise disturbance & more.

Whistl should br ashamed of themselves but they only care about profit.

4 April 2026
Unprompted review
Rated 1 out of 5 stars

Attempted delivery

Parcel said out for delivery, then delivery attempted due to restricted front door/driveway, I was home, and there is nothing blocking my door or letterbox and I do not have a driveway, no way of contacting them, and no sign of it showing up either. Have complained to Amazon. Who are now chasing it up. First experience with them, hope it’s my last

3 April 2026
Unprompted review
Whistl UK Ltd logo

Reply from Whistl UK Ltd

Thank you for your review, we are sorry to hear that your delivery has not been received as expected.

As a carrier management company, we provide multi-carrier software along with delivery and collection support to retailers however, we are not a courier ourselves so your parcel would not have been in our care to deliver.

Generally, we would always recommend raising any issues with delivery through to the retailer you have purchased from directly as they are best placed to assist however, if you would like to respond to our request, a member of our team would be happy to reach out and clarify which courier service your parcel is with for delivery and support where we can.

Rated 1 out of 5 stars

Their warehouse in Astley has destroyed the community

Whistl have moved into the controversial Astley warehouse development which has caused innumerable issues for the local community. These giant warehouses, one of which is now theirs, have irrevocably damaged the area, and they moved into this warehouse KNOWING it would cause this backlash. So you get what you deserve.

1 April 2026
Unprompted review
Rated 1 out of 5 stars

Never use Whistl

As far as companoes go whistl is one of the worst and most evil. They have a terrible service for starters. Really bad customer care. And above all do not care about communities they build their giant warehouses in. They will stomp qll over the common man any chance they get. Avoid this company like the llague. Unless your a billionair. Then you are a plague so it makes sense that you use them.

9 March 2026
Unprompted review
Rated 1 out of 5 stars

Worst delivery company ever

Worst delivery company ever. I will NEVER EVER use your services. This company is moving into a warehouse in Wigan that has absolutely steamrolled an entire community without a second thought. A beautiful open space has been wiped off the map and replaced with a huge, looming industrial box right at the end of people’s gardens like something out of a nightmare.

Residents are now forced to live with blinding lights pouring into their bedrooms at all hours, and since this thing went up there have been flooding issues that mysteriously never existed before. But of course, none of that seems to matter to them.

And don’t even get started on the roads — completely unsuitable for the kind of heavy traffic they’re bringing in, yet here we are, expected to just accept the chaos, congestion, and constant disruption like it’s normal.

It’s beyond careless — it feels deliberate. Total disregard for the people living here, like the community is just collateral damage. If this is how they treat their neighbours, why would anyone trust them to care about anything or anyone else?

30 March 2026
Unprompted review
Rated 1 out of 5 stars

If I could give less then one stars I…

If I could give less then one stars I would. Appalling company with no care or empathy for the people of Asltey. Noise and air pollution to local residents when they already had a site near by which did not cause such upset. Where is your empathy?

30 March 2026
Unprompted review
Rated 1 out of 5 stars

Avoid, like the plague

Extremely dissatisfied with their service and would ideally rate them with zero stars if that were an option. The company's communication was poor, and there was a total absence of updates. This experience makes Evri and Royal Mail appear competent by comparison!

21 March 2026
Unprompted review
Whistl UK Ltd logo

Reply from Whistl UK Ltd

Thank you for your review. We are sorry to hear your experience has been unsatisfactory.

As a carrier management company, our service is to provide multi-carrier software, collection and delivery support to retailers however, Whistl do not provide a courier service directly to carry out any deliveries to the end point ourselves.

Therefore, in relation to updates of a delivery, communicated from Whistl, this would be limited to information that has been made available from the courier responsible for delivering at any given time. However, generally updates may also be expected to be communicated from the retailer or courier responsible for the delivery directly.

We do apologise that this has fallen short for you on this occasion however, if you would like to respond to our request for further information a member of our team would be more than happy to reach out to you in order to look into this further and ensure any issues are reported through the appropriate channels.

Thank you again for your feedback.

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