Whistl UK Ltd Reviews 

My DVD from Malaysia was delivered in good time and in good condition, the reason I knocked a star off was that the tracking seems to end once it is handed over to Royal Mail so I was left hanging for 5 days not really knowing when or if it would be delivered. They do have a webchat but that was AI and left me none the wiser.

Item would be delivered quicker on a hippo going backwards through tarmac

I ordered 2 games from musicmagpie that are now a week overdue, they've disappeared into the abyss that is 'at depot'

Website looks like its been designed by a child, help and contact would be easier on a ouija board.

Although im aware musicmagpie aren't at fault im apprehensive to ever order from them again due to this

1 star is lucky, you dont even deserve 0 stars

This might be the worst, most inefficient organization of all time. Every time I order something and it's posted involving these clowns, I know I'm either never going to get it, or I'll get a year later.

What makes it worse is that their tracking, and customer service is non-existent. Example - I order an Item from e-bay. tracking showed it had been handed over to the whistl group.

I had a notification two weeks ago to say it would be delivered that day and I thought to myself " Eureka, these bad boys have cracked it ", but alas, no. The item never arrived, and it still shows " at delivery depot ".
So, you have the option to go to their website and use a chatbot to track your order, which tells you the same thing. If you ask to transfer to an agent, it tells you they are connecting you, then just ends the chat. To add insult to injury, they then send you a survey request to ask how they did.

So, I tried calling - patiently went through all the option waiting to be connected, but the calls just ends. There's no option to speak to a human?

This is beyond dreadful. Who's monitoring this? Who within this group is looking at their 1.2 score on TrustPilot and saying " Hey chaps, we really need to do something about these because our customers are telling us we are awful "

A poor and pointless service.
I deal with Music Magpie and Rarewaves on a regular basis who use Whistl. The tracking either doesn't work, or they end up keeping the item for up to 7 days before before being bothered to pass it onto Royal Mail. This isn't a one off, it's a regular thing (I have every tracking number with all the details). If I pay for first class I expect a first class service. I'm not blaming Rarewaves, they dispatch pretty quickly, and I'm not blaming Royal Mail, because when Whistl can eventually be bothered to give it to Royal Mail, it usually appears the next day. If Rarewaves chose to use Royal Mail directly, it would be on my doorstep 24 hours later, yet this Whistl middle man can take over a week. Not sure why anyone would use them as it reflects badly on the sender of the item, and also reflects badly on the person who eventually delivers it.

Bought some CD's from MusicMagpie delivery stated by them 4 to 7 days .
Delivery did not come MagicMagpie no help said check their tracking, Whistl tracking shows after 7 days still with them and not handed over to Royal Mail.
There is no way of contacting Whistl, all you get is contact seller who will not contact Whistl on your behalf.
You cannot give minus stars for reviews.

They've destroyed a community and have yet to publicly apologise or make amendments.

Terrible at logistics and their huge Durham warehouse is widely despised and unnecessary. Horrible company

An order through amazon I did on may 23rd, on may 28th I got a notification "Collection Scheduled". Now it's june 9th and no updates whatsoever. In Amazon it just says "delayed". Over two and a half weeks with no communication or updates.

If I could give it 0 stars I would, I ordered two DVDs through MusicMagpie, and both parcels were sent with Whistl. Both were later confirmed by the seller as lost by the courier. I also paid €18 in customs charges before finding out the items would never be delivered. Although the seller refunded me, the experience was extremely disappointing because the DVDs were no longer available. I would not want important deliveries sent through this courier again. They were TWO SEPARATE parcels and managed to lose both but yet made me pay customs which I’m STILL trying to figure out how to get my money back.

8 Days to deliver a parcel containing a CD - EIGHT DAYS.

It would have been quicker if I had ridden bareback to the senders property and brought it back myself. In fact it would have been quicker if I had hopped there and back.

Wouldn't waste my time with this company again, everything was late and customer service was rude. Absolute joke of a company, try someone more reliable.

I ordered a DVD from musicMagpie, which according to the website was dispatched on 20May2026. The item shows as being received at Whistl's depot on 23May and there have been no updates since then.
I attempted to use the company webchat to find out when delivery would be made. Sadly the AI bot, Ceri is as dumb as soup and instead of answering the question it kept asking questions I had already answered. This is what you get when you replace a person with a badly programmed robot. Pathetic

Ordered items from Shark Ninja, and the delivery label showed Whistl UK - items were delivered very quickly and in great condition

Awful service, poor communication. You don't know when the product is going to be delivered, no updates and even when I was home, heard knocking and rushed to open door, I only saw the delivery guy leaving in their car. 3 unsuccessful attempts to deliver despite being at home. Nobody called, nobody rang the bell. I called customer service and they cannot reschedule delivery, they can't send it to collection point, they can't leave it with neighbour and they can only leave it unattended in front of my home. When questioned, they said they've escalated this. Meanwhile no money, no product, no solution. Awful

really engaged agents, lots of good ideas, more automation needed and reporting improvements

Pull out. Irresponsible and corrupt

Every time Whistl is involved in a delivery it results in an extra two days being added on to the delivery time. This time appears to be taken up by a parcel 'travelling through their system', then being handed over to a courier for delivery, usually Royal Mail. Then the usual Royal Mail delivery time is added on so it ends up taking over a week instead of 2 to 3 days. Plants delivered where Whistl was involved have been in a poor condition when they've actually arrived. This time a delivery from Music Magpie has been delayed by Whistl's involvement. What are they actually for?

Letters dated 27th April received on 12th May!! How does it take 11 business days to deliver a letter? Useless

Ordered CD from music magpie on amazon.
Ordered on 20th April 2026, it's now 9th May 2026, NO CD.
Checked tracking, last entry was on 23rd April 2026 @08.48, package transferred to another carrier for delivery, what the hell! That's 19 days ago, an no update from anyone about it.
There should be a no star facility.

Whistl have always had a very good understanding of our business requirements and have always helped find solutions to any issues arising day to day.