Whipmats Reviews 

Scam company .car mats are nothing like as advertised. Very poor quality abd dont fit
Customer service is absolutely shocking. Said the colour i was sent was "slghtly" different than the website. The colour was totally different
Website looks as though the mats are made and sent from the UK. They are not. They cime from China.
Mats arrived in poor package
BEWARE BEWARE do not buy from this company

Tracking is absolutely useless doesn't tell you what courier it's with also shows delivered when they wasn't, a week later they show up and the quality is absolutely terrible!!
Don't waste your money

My mats for Audi Q3
Boot liner did not fit I did not want a replacement as didn’t think quality was good, they do not want to give a refund I have asked several times, now saying a new one will he sent out ,I did keep front two mats but not really happy with them either I wouldn’t recommend them to anyone

Disaster from start to finish. Told me my order had arrived when it hadnt. It arrived three days later. Ordered mats for front and back but only got front. Whipmats refused a return/refund and the mats I received dont fit my car. I paid for mats, only got half my order and the mats I did receive dont fit. Whipmats refuse to replace missing items or replace the mats that I did receive but dont fit. Total waste of time and money.

Creases do not eventually fall out. Loose stitching everywhere. Crap Chinese shite being pedalled as UK produced by a bunch of unscrupulous dodgy folks. STAY WELL CLEAR

What you get is not whats advertised! The thick luxury mats you think you're getting are actually very thin cheap and poorly fitting and contacted the customer service and weeks later still waiting for a response for the mats that don't fit ! Have ordered from Diamond mats before and got what I ordered and thay are good so thought on this car I was getting the same but got scammed from this Chinese company that claims its a UK based company, so as always if the deal is too good to believe on the Internet do some research as akt of people have been ripped off by this company

Very disappointed with these car mats.. They are definitely NOT made to measure. I advised them that although have a 7 seater VW Touran, I only use 5 seats. I have a hoist in the car for my mobility scooter so the rear two seats are folded down and not accessible. They asked for more details before I placed my order, which I provided along with photographs and was advised the mats would fit my car. They don't. Instead of improving the look of my interior they make it look cheap. They do not fit as the pictures on the website suggest. They were happy to reply to my e mails before I ordered the mats, but now I have them they dont respond to my emails. Unfortunately , my mother took ill and passed away before I could get the mats installed, so too late now to return them.. Definitely buyer beware with this company.

There was a problem with my delivery but I contacted them and they sorted it for me and let me know when they was coming i fitted them this afternoon they fitted great really impressive big 5 🌟

DO NOT BUY the mats are nothing like they show on their advertisements. Their customer service is absolutely dreadful as I was going back and forth via email and getting no where after sending evidence of the mats as requested but they still would not listen until I sent all the evidence to my bank and requested a chargeback which was successful and now they are trying every tactic to get me to pay even though I've asked on several occasions for the return address to which they won't give. The trading standards should be investigating this company.

I purchased a set of floor mats for my Audi RS7 from Whip Mats after being impressed by the quality shown in their advertisements and videos. Unfortunately, the product I received was nothing like what was advertised.
The mats did not arrive in a box. Instead, they were packed in a very tightly bound bag secured with parcel tape, and as a result they arrived extremely creased to a degree that I would not be prepared to accept. More importantly, they simply do not fit my Audi RS7 correctly. The fixing clips supplied are incorrect, so the mats cannot be secured properly, which is both frustrating and a potential safety concern.
The driver’s footrest section is particularly disappointing. In the adverts it appears to be a well-designed, integrated feature, but the one I received looks like nothing more than an upside-down piece of Velcro attached to the mat. It looks unfinished, feels poor quality, and bears little resemblance to the promotional photos and videos.
After contacting customer services to explain my concerns, I was disappointed by their response. Rather than acknowledging that the product is not as advertised, they asked me to send photographs of myself attempting to fit the mats to my car. I am a qualified mechanic and have been for over 30 years, so I am not just Joe Public trying to fit some mats to my car. I am not prepared to waste any more of my time and effort trying to install a product that I have already determined I do not want because it is fundamentally different from what was advertised. In my view, the issue is not how I am fitting the mats—it is that the product itself does not match the description, appearance, or quality that was promoted.
Overall, the product is not as described, does not fit correctly, and the after-sales support has left me feeling that my concerns have not been taken seriously. Based on my experience, I cannot recommend Whip Mats and would advise potential customers to think carefully before purchasing.

Firstly, let's get one thing straight – these are not luxury car mats. The underside is just a basic grey fabric with a backing that feels very cheap, certainly not what you'd expect from a premium product.
Secondly, they advertise five free gifts. The "microfibre towels" are, without exaggeration, about the size of a flannel. The advertising shows them rolled up, making them appear much larger than they actually are, which is very misleading.
To say I'm underwhelmed is an understatement. The mats arrived with deep creases from being tightly wrapped, and for a product costing almost £100, I expected far better quality and presentation.
I welcome a response from WhipMats to address my concerns before I go through the inconvenience of returning them. Based on my experience, I'd recommend saving your money and buying genuine mats from your main dealer instead. Unfortunately, these will definitely be going back.

Very low quality, nothing like the ads. customer help non existent. steer clear!

Easy website to use. My mats are fabulous. We followed the instructions for flattening the mats out as they were a bit wrinkled from the post. Fitting was very simple, after a bit of jiggery-pokery to get them even, and tucked in, they look great, very smart and the car logos add a bit of class. Very good value and well made. I had 2 seat belt covers as part of my free gifts and they are brilliant and look perfect.

I would give zero if I could. People please stay away from this company IT’S A SCAM! I bought these mats and when they arrived I realised they do not fit at all.

So I wrote to them, they asked for photos so I send photos plus video then after that no response.

Therefore, I contacted PayPal since I paid through PayPal. PayPal investigated and refunded the money.

However, it did not end there as I started getting threatening emails from this scammer. I replied reiterating that the mats doesn’t fit and I sent photos and video evidence. But things got worse as I received an email from a debt collector (debtco io) I was shocked. I tried to call them and explain but there reply was they don’t get involved THEIR ONLY INTEREST IS TO RETRIEVE £145.

Ultimately I was forced to pay the money or find myself dealing with bailiffs.

Therefore, be warned do not engage these scammers!

They will threaten you with legal action and call themselves "proudly British" in their emails whilst operating and drop shipping sub par products from Hong Kong and breaking all kinds of UK laws regarding representation of their business. DO NOT UNDER ANY CIRCUMSTANCES ENTERTAIN THIS "COMPANY"

ordered car mats from their advertisement,nowhere near do they fit,i ask for refund, by law i have to give them a chance to rectify, ok they send more mats, they nothing like resemble what they advertise, i ask for refund, im offered a discount, i refuse and ask for refund, they offer more discount, i ask for refund as they are not fit for purpose and are nothing like their advertisment which is what i ordered from,i also ask for return labels as its their responsibility, they say they dont do that and i have to pay to send them back, by law i do not.i have no option but to involve the card company. the card company issued a refund and the case started against whip mats.i have now recieved a bill from my card company because it seems theres been emails gone astray so now i have to start all over with this dreaded company, i wouldnt touch whip mats with a barge pole,disgraceful outfit with car mats just as bad.

I have used this company before and was very satisfied/ This time I put in an order and received an email saying delivered. The were not. I have sent numerous messages to their email and tried calling multiple times. Always an answering machine. They state they are a UK company but it appears they are in Hong Kong, so that is false advertising as far as I can see. Strongly recommend not to be used.

The carpets don’t fit properly in fact I’m sure there not intended for my car I even purchased more adhesive carpet grippers to try and hold them down and after three weeks I’ve removed them from my car . The free gifts are all in the bin as they are very poor quality
Feel very dissatisfied and urge people not to purchase and save your money.

I only give this review 1 star otherwise I could not write a review.
these mats are very low quality . Having waited longer than stated delivery date , to say I was dissapointed is an uderstatement.
THEY ARE APPAULING QUALITY . CHEAPLY MADE.ALSO I ORDERED RIGHT HAND DRIVE & RECEIVED LEFT HAND DRIVE SO TOTALLY USELESS.
I am now awaiting whipmats response to my query . I am not hopeful for a decent outcome
DO NOT BUY FROM THIS COMPANY . SAVE YOUR MONEY & BUY BETTER

Terrible company sending emails everyday for 2 weeks with no reply. I bought them for a ford ranger passenger side fits fine drivers side does not. And the rubber chsion plate is peeling before I even put them in. Don't buy from this company Terrible.