Wheelchairparts.net Reviews 

740
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently mention that the support staff is exceptionally knowledgeable and helpful, guiding buyers through complicated measurements with great patience and professional expertise. Consumers also deeply appreciate the extensive selection of hard-to-find replacement items available on the site, combined with remarkably fast same-day shipping on their orders. Some reviewers were not happy with certain product specifications, noting occasional unexpected difficulties with part sizing, physical fitting, or discrepancies in measurements. A few shoppers also noted minor inconveniences regarding difficult product alignment adjustments during installation or expressed surprise concerning unexpected shipping fees.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting items arrive as described and fit... See more

Order

People report positive experiences with order, highlighting fast processing and same-day shipping. Consumers... See more

Staff

Clients share positive opinions on staff, frequently highlighting their vast knowledge and professional help.... See more

Customer service

Reviewers highlight positive aspects of customer service, noting wonderful sales experiences and great... See more

Service

Users describe positive interactions with service, praising the promptness and proper assistance received.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Initially, I was on the fence about ordering the parts I needed from wheelchairparts.net. After speaking with Jesus, he was very polite, professional knowledgeable, and made me feel comfortable about... See more

Rated 5 out of 5 stars

I had to order elevating leg rests for my daughter’s upcoming surgery. I called the store because I was unsure which one fit the chair we borrowed. The guy that answered was very professional and pati... See more

Rated 5 out of 5 stars

Excellent communication from the owner, Jose Padilla. The selection of items at Wheelchairparts.net includes some parts that are not available elsewhere -- or at least very hard to find -- and exactly... See more

Rated 5 out of 5 stars

This company is top notch. They answered questions and responded when a change was needed by sending out replacement bearings immediately. Ordering wheelchair parts is not easy but they make it easier... See more


Company details

  1. Medical Equipment Supplier

Written by the company

Wheelchairparts.Net is a family owed business. We have been around this industry for more than 30 years. We opened up this business because we understand the urgency and necessity of the products that we sell. As the owners of this business we are pride in helping the community and its members get the parts they need when they need them. We have one mission: To help wheelchair users keep on going. That means giving great prices, fast shipping, videos and providing support to the community! We are always happy to hear from our customers. Email us and tell us how we can improve the site, our products or anything you would like to see. We are always happy to hear from our customers. Email us and tell us how we can improve the site, our products or anything you would like to see


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

740 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(740)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bought new all terrain wheels for my moms wheelchair..now we are on nature trails!

I was trying to transform my mother’s wheelchair into an all terrain wheelchair and found nobody to help me…then I found this website (accident) and hit the chat button and told the person through chat what I was trying to do, he helped me find the right tires for the back two wheels and new wheels for the front 8 inch wheels. He worked with my budget, no shipping charge, and very happy.

9 August 2024
Rated 5 out of 5 stars

Highest level Service with me taking…

Highest level Service with me taking time to get my orders of products right. Continues doing business with wheelchair parts net. Also, promoting they're business. Because Mr. Jose go extra mile for Disables person's.

Thank you

8 July 2024
Rated 4 out of 5 stars

You used PayPal

You used PayPal. Was also easy to see what I needed. Did not waste time having to make a membership.

8 July 2024

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