The ordering was easy and painless. The shipping far faster than expected. But what was bought far exceeded expectations even today over a year and a half later. The owner always marvels at how long t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Beautiful stockings that suits my vintage wardrobe perfectly no matter what colours I'm wearing. I think I actually have a full set of coloured seamed stockings now and I always get comments on how l... See more
I was lucky enough to go for a fitting and I’m over the moon with my Glamour Merry Widow corset. It was such a special experience as thy fitting me just before Christmas, I was able to explore other s... See more
Company replied
I visited the HQ for a fitting and Charlie was an absolute delight! She helped me find the perfect bras and shapewear, and even found me a lovely dress that fit perfectly. She was friendly, helpful an... See more
Company details
Written by the company
What Katie Did is a world-renowned British brand creating exquisite vintage-inspired lingerie and fashion since 1999. As one of the leading brands in our niche, we take great pride in our legacy of crafting pieces that capture the glamour, elegance and beauty of eras past. Our iconic designs have graced the covers of prestigious magazines like Vogue and Harper's Bazaar. What Katie Did creations are also regularly featured on stage and screen, from West End theatres in London to Broadway shows in New York and Hollywood films. While we've grown to be internationally recognized, at heart we remain a small, close-knit company. Everything, from design to production to shipping orders, is done in-house by our dedicated team. Providing personalized customer service and building relationships with our valued customers is extremely important to us. We welcome you to share your experiences with What Katie Did here on Trustpilot. Your feedback is immensely valuable in helping us continue to provide the highest quality products and service. Whether you have purchased from us for years or are a first-time customer, we would be delighted to hear your honest thoughts. Thank you for supporting our small business and our passion for vintage-inspired fashion!
Contact info
Unit 8 The Old Mill, RG8 7HY, Reading, United Kingdom
- 0345 430 8743
- mailorder@whatkatiedid.com
- whatkatiedid.com
4.7
Excellent
155 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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The shipment has been with Federal…
The shipment has been with Federal Express for over 2 weeks with no updated shipment status. I reached out to What Katie Did via their website and got no response for help with FedX as the shipment was on their account. Very disappointed.
29 December 2025
Reply from What Katie Did
We’re sorry to see this 1-star review and for the frustration caused by the delivery delay.
The customer contacted us via live chat on Friday 15th January, and we responded the same afternoon to confirm that a formal investigation had been raised with FedEx regarding the parcel being held at Memphis import customs. As this was raised just before the weekend, we are currently awaiting FedEx’s response.
When a shipment is held by customs, neither the sender nor the recipient is provided with detailed information until the carrier completes their checks, and this process can take several working days at busy import hubs.
Delays of this nature are very rare. However, if FedEx do confirm that a parcel is lost, we always offer either a replacement or a full refund. The case is ongoing and being actively monitored, and we will update the customer as soon as we receive further information.
We pride ourselves on responding promptly and supporting our customers when issues arise.
Update: Fedex informed us that the parcel was officially lost and the customer has been refunded in full.
Wonderful service and perfect underwear
I was lucky enough to go for a fitting and I’m over the moon with my Glamour Merry Widow corset. It was such a special experience as thy fitting me just before Christmas, I was able to explore other sizes and I would highly recommend What Katie Did compared to high street shops. The fit is perfect, the item is trusty wonderful & I will be able to wear under a number of outfits, allowing me to feel fabulous and special. I will certainly recommend to my friends and continue to shop with this brand. A new loyal customer has been created! ❤️❤️
24 December 2025
Unprompted review
Reply from What Katie Did
Thank you for making the trip out to Pangbourne to see us. So glad you're happy with your Merry Widow.
Quick delivery
Quick delivery. Great products, accurate sizing. Great service as always.
30 December 2025
Reply from What Katie Did
Thank you so much for leaving a review. So glad you are happy, yay!
Bra arrived safe and quick from the UK…
Bra arrived safe and quick from the UK to DE. The article was as described and better. A good fit and exactly what I needed. WKD Vintage bra designs are so much better than what I can buy in any 'normal' store! Thank you :)
29 December 2025
Reply from What Katie Did
Thank you so much. Shipping to the EU from the UK is a lot harder since Brexit and even though we ship DDP (duty paid) Germany customs in particular were awkward and often tried to double charge! We've really tightened everything up since Autumn 2025 and now only ship via Fedex overseas which, fingers crossed, has eliminated 99% of issues.
Super order and fit
I ordered from England to Europe and all taxes were reassuringly sorted out by WKD. Their statement was written on their website, so that gave me trust to order. The glamour waist clincher arrived quickly and fits as stated on website. It is comfortable to wear even though I have a large waist to hip ratio. A super product. Thank you WKD.
24 November 2025
Reply from What Katie Did
Thank you so much for taking the time to leave a review. We're thrilled you're so happy with your purchase.
They will not refund you your money
They will not refund you your money. So please be ware of that. Plus it took them over two weeks for my iteam to cone after I had to chase it up myself. Highly disappointed.
3 December 2025
Unprompted review
Reply from What Katie Did
We’re sorry to hear that you were unhappy with your experience and would very much like the opportunity to look into this properly.
Unfortunately, as this review was posted anonymously and doesn’t include a full name, email address, or order reference, we’re currently unable to locate the order or understand what may have happened. We have asked the reviewer to contact us directly so we can investigate and assist where possible.
For clarity, our returns and refunds policy is clearly displayed on our website, at checkout, and included with every order. We do offer refunds in line with this policy and always aim to be fair and helpful when customers get in touch so we can resolve any issues.
As a small independent brand, we take feedback seriously and are always keen to put things right — but we do need customers to contact us directly so we can do so.
Note: customer contacted for more info via Trustpilot and hasn't responded.
Love all my What Katie Did garments and…
Love all my What Katie Did garments and accessories. Just a suggestion, it would be great if you sold replacement grips for the suspenders on your garters. They are larger than standard size and I haven't been able to find them.
21 December 2025
Unprompted review
Reply from What Katie Did
Hi Sula, we can send you spare clips but due to tariffs it is not as easier as before so it's best to slip them in with an order. If you email us what you need then we'll be able to sort something out.
Bought a bullet bra from WKD…
Bought a bullet bra from what Katie did. Delivered today. Earlier than expected. But it is poor quality, worthy of Shien or wish… pure trash quality! Would not have paid €2 for it let alone the exorbitant price wkd charged…
Feel totally scammed!
Do yourself a favour & do not waste your time & money shopping at what Katie did… cos all she did was rip me off.
18 December 2025
Unprompted review
Reply from What Katie Did
We’re very sorry to hear that you were disappointed with your purchase.
The Maitresse bullet bra is a long-standing style that we’ve been producing and selling for over 20 years, made to a traditional 1950s design using specialist factories. While we appreciate that vintage-inspired lingerie can feel quite different from modern bras, the vast majority of our customers are very happy with this style, which is reflected in its 4.5-star on our site which uses the Judge me verified reviews app.
We haven’t received any direct contact regarding this order and would always encourage customers to reach out to us so we can help with fit, construction questions, or discuss next steps if something isn’t right for them. As a small independent brand, we pride ourselves on offering personal, attentive customer service and are always happy to assist.
We understand that not every product will suit every individual, but we remain committed to quality, transparency, and supporting our customers before and after purchase.
Terrible customer service
They have a thirty day cutoff for returns and after that they just don't want to know. These are not exactly products which go off, and if you are buying a gift for someone don't expect any customer service if when they try it on those thirty days are past.
14 September 2025
Unprompted review
Reply from What Katie Did
Thank you for your review. We’re genuinely sorry that things didn’t work out as you’d hoped, and we’d like to offer some context for future customers.
As a small brand, we do everything we can to help customers choose the right size, which is why every product page includes detailed, garment-specific measurements, along with our general size guide. We’re always happy to give personalised sizing advice too. When we heard on 2nd October that the item was too small and the sizing seemed “wrong,” it appeared the measurements hadn’t been checked beforehand, as they are accurate to the garment.
Our returns policy is available at checkout, on our website, and enclosed with every order. Customers can start a return at any time during the returns window through our online portal, without needing to contact us first. We didn’t receive any further messages until 8th December — around 10 weeks after delivery — asking how to return the item, which was unfortunately well outside the timeframe in which we’re able to accept returns.
For international customers, we also cover duties upfront as a courtesy. These can be reclaimed if an item is returned promptly, but only within a fixed period. Once that window closes, the duties become non-refundable, which leaves us unable to process very late returns without incurring a loss — something we simply can’t absorb as a small independent brand.
We always aim to be flexible wherever possible, especially when customers let us know if something unexpected has caused a delay. In this case, no reason for the long gap was given, and the request came far beyond our stated policy, so we weren’t able to make an exception.
We remain committed to clear information, fair policies, and offering a personal, attentive service to all our customers. If anyone ever needs help with sizing or has questions before ordering, we’re always here to support you.
Beautiful stockings
Beautiful stockings that suits my vintage wardrobe perfectly no matter what colours I'm wearing. I think I actually have a full set of coloured seamed stockings now and I always get comments on how lovely they are. Some of them I have maintained for years with careful laundering and care, and I treat them like a precious child! 😁
The only reason I haven't bought underwear from you is because you don't do my bra size and I'm too chubby for the rest. Should that change, I would happily buy underwear from you if the stockings are even a fraction of the sort of quality you uphold in your manufacturing.
25 April 2025
Perfect quality
30 October 2025
The size was wrong
The size I mistakenly ordered was size 4 and actually wanted US 14.
Is there some way I can exchange before
Christmas ?
My wife and I have several of you fine garments that often wears for on special occasions.
28 October 2025
Reply from What Katie Did
We’re sorry to hear you were disappointed with your order. We’ve checked our records and can confirm that the size ordered was different to the one mentioned in your review, and this is reflected in the order confirmation sent at the time of purchase. We’ve been in touch directly to clarify and ensure everything is resolved.
So my problem is that I am a size 32 E
So my problem is that I am a size 32 E. I had purchased this style of bra before from this company. I paid more for the shipping than the bra itself. I went back to buying bras from a popular company in the U.S. The problem with that is the band will always be too big and the cups will always be too small. Also even if I initially pay less for bras, I will wear those bras out so quickly that I question if I am really saving money. I had to talk and text with my credit union over my purchases from this company. However, if I don't need to buy bras as often I think that I will save money in the long run.. Quality over quantity. This particular bra and style fits perfectly.
27 October 2025
Gorgeous beach pyjamas
Gorgeous beach pyjamas. Unfortunately they were too big for me, I bought a size 16 as I thought from the measurement chart I would need it instead of my normal
Size 14 however a 14 would have been perfect but they were out of stock. Beautiful style and material so I will buy as soon as my size is back in
26 August 2025
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