Love the air purifier but where can I buy replacement filters? It is a Wetie Tower Air Purifier Model#WAF05.
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The website was very confusing, with different prices for the same items on different pages. Your customer service was a little slow, but eventually addressed my issues in part. I’m still waiting for... See more
The mop function doesn't work very well. It only have 1/4 of the pad contacting the floor and leaves streaks. Which means sometimes the 1/4 pad touches the floor and sometimes, nothing touches and h... See more
This came is two separate packages. The small one is perfect for a small room or office, while the larger one can be placed in a larger areas especially near the kitchen or where there’s a lot of dand... See more
Company details
Written by the company
Everything Kitchens started in 2021, Wetie has grown tremendously over the years, now employing over 60 employees. Since our launch, Everything Kitchens has been committed to providing top-quality kitchenware and appliances at the lowest prices possible for customers, all while maintaining the highest standards of integrity and customer service. It’s why we make everything from air fryers, meat slicers, vacuum sealers, air purifiers to mixers and more. So whether you cook, bake, brew, or blend, anything you want to do in the kitchen, you can do with Wetie.
Contact info
160 E Tasman Dr, Suite #112, San Jose,, 95134, CA, United States
- (206) 800-3186
- support@wetie.net
- wetie.net
Wetie Air Purifier-Filter Replacements
Love the air purifier but where can I buy replacement filters? It is a Wetie Tower Air Purifier Model#WAF05.
30 January 2026
Unprompted review
Disappointing Warranty Support for Robo Vacuum
I recently had a disheartening experience with WETIE regarding the warranty support for my robo vacuum. Despite reaching out to their customer support and engaging in numerous email exchanges, my concerns have not been adequately addressed.
The issues with the product persist, and as I approach the end of the 12-month warranty period, I find myself frustrated and dissatisfied. The proposed solutions have proven ineffective, and the lack of timely resolution is disappointing.
I value transparency and customer service, but unfortunately, my experience with WETIE has fallen short of these expectations. It’s disheartening to see a company neglecting its responsibility to provide quality products and reliable customer support.
I hope my review serves as a cautionary note for potential customers considering WETIE. I would advise thorough research and consideration before making a purchase, especially if after-sales support is a crucial factor for you.
In the end, I hope WETIE takes steps to rectify these issues and improve their customer support processes for the benefit of their clients.
1 September 2023
Unprompted review
power button is not responding and its…
power button is not responding and its very noisy .
18 October 2023
Great air purifier at an excellent price.
The air purifier arrived in perfect condition. It seems to work extremely well. It's quiet and easy to operate. We haven't had any wild fires recently so I haven't put it through any extreme tests.
20 October 2023
Good product (air purifier) but…
Good product (air purifier) but horrendous support after purchase! Their website stated free filter with purchase but never received three free from three I bought. I emailed them over and over but NO reply. They are not honest people!
23 August 2023
Unprompted review
Nice no sound very efficient
13 August 2023
Fast shipping quality products and the…
Fast shipping quality products and the best value. Highly recommended
10 August 2023
The power on these air purifiers is so…
The power on these air purifiers is so poor that the actual quality of these air purifiers doesn't match their looks.
18 August 2023
Great price and I'm very happy with all the experience.
Great price, delivery was fast, I'm very happy with all the experience. It was my second time buying from this company.
10 August 2023
Great product,awesome service,fast…
Great product,awesome service,fast shipping. This was my second order,extremely satisfied. Two son's have purchased bundles based on my recommendation.
7 August 2023
WAF05 Air Purifier
Easy to order, fast delivery and great communication through the whole process. The air filter looks great
26 July 2023
Reply from Wetie Official
We sincerely appreciate your feedback and are thrilled to hear about your positive experience with the WAF05 Air Purifier.
We're pleased that the ordering process was straightforward and that the delivery was prompt. Our team works diligently to ensure a seamless and efficient shopping experience for our customers.
Communication is key, and we're glad to know that you found our communication throughout the process to be great. We're committed to keeping our customers informed every step of the way.
It's wonderful to hear that you find the air purifier not only effective but visually appealing as well. We believe that a combination of performance and aesthetics can greatly enhance the overall user experience.
If you have any further questions, need assistance, or want to explore more of our products, please don't hesitate to reach out. We're here to help and look forward to serving you again in the future.
Thank you for choosing WETIE. Your support and feedback are greatly valued.
No response for refund
While ordering, I was told that I will be redirected to review page, instead I was charged full amount without being able to apply promocode. When I contacted customer service to cancel the order immediately, I was told that the discount price would be honored if I keep the items to myself without retueninf them and price difference will be refunded. Its been 2 days and no reponse from customer service
24 July 2023
Reply from Wetie Official
Thank you for bringing your concerns to our attention. We apologize for any confusion and inconvenience you experienced while placing your order and seeking assistance from our customer service team.
We deeply regret the misunderstanding regarding the application of the promo code and the full amount charged. We understand how frustrating this situation can be, and we're committed to making things right.
We want to assure you that we have issued a refund for the order in question, as per your request. The authorization key for the refund is 53H60884WB736320C via PayPal. Please allow some time for the refund to reflect in your account, as processing times may vary depending on your financial institution.
We apologize for the delay in our response and any frustration it may have caused. Our team is actively working to improve our communication and response times to ensure a more seamless experience for our valued customers.
Your feedback is invaluable to us, and we appreciate your understanding as we work towards enhancing our processes. If you have any further questions, concerns, or need additional assistance, please don't hesitate to reach out. We're here to help and are committed to ensuring your satisfaction.
Once again, we apologize for any inconvenience you've faced and thank you for your patience and understanding.
Company will not respond to customers
Company will not respond to customers. They sell a good product but lack of customer service negates any need to do business with them. I have contacted them 5 times about not getting free filter with purchase as website and their representative states but no reply on any of the five free filter concerns.
Update: Credit card refunded money
Don’t believe what their response was!
18 June 2023
Reply from Wetie Official
We appreciate your feedback and regret to hear about the challenges you've encountered with our customer service. We apologize for any inconvenience this may have caused you.
Your experience does not align with the level of service we aim to provide, and we take your comments seriously. We understand the importance of responsive and effective customer support, and we want to assure you that we are actively working to address and improve this aspect of our business.
We're glad to hear that you found our product to be of good quality. While we're proud of the products we offer, we recognize that exceptional customer service is an integral part of the overall experience.
We sincerely apologize for any frustration or disappointment you've experienced, and we value your feedback as an opportunity to learn and grow. If you have any specific concerns or if there's anything we can do to assist you further, please don't hesitate to reach out to us directly.
We are committed to regaining your trust and appreciate your consideration. Thank you for bringing this matter to our attention.
Feel the air cleaner of pet hairs and…
Feel the air cleaner of pet hairs and minimal dust it works as it should
8 July 2023
Reply from Wetie Official
We greatly appreciate your feedback and are delighted to hear about your positive experience with our air cleaner. We're pleased to know that it has effectively contributed to creating a cleaner environment by reducing pet hairs and minimizing dust.
Maintaining a clean and comfortable living space is essential, and we're thrilled that our air cleaner has met your expectations and performed as intended. Your feedback encourages us to continue delivering products that enhance the quality of your daily life.
If you have any further questions, need assistance, or want to explore more of our offerings, please don't hesitate to reach out. We're here to help and look forward to serving you again in the future.
Thank you for choosing WETIE. Your support and feedback are greatly valued.
I like it so far!!!
I like it so far. The smaller one is a little loud so i keep it on low and it doesn't bring in much air. But I imagine it's doing it's job just takes awhile longer.
29 June 2023
Reply from Wetie Official
We appreciate your feedback and are pleased to hear that you're liking our air purifier so far. Your insights into your experience are valuable to us, and we're glad to have the opportunity to address your observations.
It's great to know that you've found the air purifier to be effective, even though you've chosen to operate it on the low setting. While the smaller unit may produce some noise on higher settings, we're glad you've found a comfortable balance with the lower setting. We understand that quieter operation is important to create a pleasant environment.
We appreciate your understanding that optimal air purification might take a bit longer on lower settings. Rest assured, the air purifier is designed to gradually improve air quality and reduce pollutants over time.
If you have any further questions, need assistance, or want to share more insights, please don't hesitate to reach out. We're here to help and look forward to serving you again in the future.
Thank you for choosing WETIE. Your support and feedback are greatly valued.
The air purifier is too noisy
The air purifier is too noisy, and there is no response from customer service via email or test. Impossible to return. PayPal refuses to open the case.
Do not buy
25 June 2023
Reply from Wetie Official
We apologize for the inconvenience you've experienced with our air purifier and the challenges you've faced in reaching our customer service team. We take your feedback seriously and want to assure you that we are here to address your concerns and provide a solution.
Firstly, we want to clarify that we did not find any email records in our system regarding your previous attempts to contact us. We understand the frustration this may have caused and are committed to improving our communication channels to ensure that all customer inquiries are promptly addressed.
Regarding the noise issue with the air purifier, we genuinely regret any discomfort you've encountered. Our team is dedicated to resolving this matter for you. If you're willing, we would appreciate the opportunity to work with you to troubleshoot the noise issue and explore potential solutions.
Additionally, we'd like to clarify that your purchase falls under our 1-year warranty, which includes the option to return the product if you are unsatisfied. We're here to facilitate a return process that aligns with your convenience and preferences.
In regards to your concern about PayPal, please be assured that you have the option to open a case with them at any time. Your satisfaction is our priority, and we're committed to ensuring a positive outcome for you.
We understand your frustration and disappointment, and we're dedicated to making things right. We kindly ask that you provide us with the details of your order so we can initiate the return process or assist you further with the noise issue. You can reply to this email or contact us directly at marketing@wewatchtech.com.
Thank you for bringing this matter to our attention. We appreciate your patience and the opportunity to address your concerns.
I only received the small air filter…
I only received the small air filter and not the big one.
4 July 2023
Reply from Wetie Official
We appreciate your feedback and sincerely apologize for the inconvenience you've faced with your recent order. We are committed to resolving the issue promptly and ensuring your satisfaction.
In order to assist you effectively, we kindly request that you provide us with some additional information:
Could you please provide us with a photo or video showing the items you have received, specifically the small air filter that was delivered? This will help us accurately assess the situation and expedite the resolution process.
Additionally, if you have any order confirmation emails or details, please share them with us. We are currently unable to locate the filter order in our system, and this information will help us better understand your order history.
We understand the importance of addressing this matter as soon as possible, and your cooperation in providing the requested information is greatly appreciated.
Please reply to this email with the necessary details, or feel free to contact us directly at marketing@wewatchtech.com. We are here to assist you and ensure that this issue is resolved to your satisfaction.
Thank you for your understanding, and we look forward to receiving the information needed to proceed.
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