I have ordered quite a lot from Westwing, both big items (such as tables) and smaller items (kitchen supplies, decorations, etc.). I’ve been satisfied with everything! However, I’m most happy with the... See more
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See what reviewers are saying
All I need is Westwing! Safe and fast experience, when you desire something special I recommend snitching always at Westwing shop
Company replied
Product is good. But Westwing shipping process is very slow
Company replied
Ordered my rug a couple of months ago with estimated delivery time around 2-3 weeks , however still waiting. Been trying to get hold of customer service - at no success. Il Numero dell’ordine è 26... See more
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4.2
Great
25K reviews
Asks customers to review
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Reply from Westwing Italia
Cara Barbara, grazie per la tua recensione! Continua a seguirci per scoprire tutte le novità! Ti auguriamo una splendida giornata Team Westwing!
Westwing non delude mai !
12 May 2021
Reply from Westwing Italia
Cara Simona, ti ringraziamo per averci scelto e per sceglierci ogni giorno. Siamo lieti per l'apprezzamento dedicato agli articoli che presentiamo nelle nostre vetrine. Ti auguriamo una buona giornata, Team Westwing!
Reply from Westwing Italia
Cara Simonetta siamo davvero contenti che la tua esperienza di acquisto sia positiva: faremo di tutto per non deluderti mai! Continua a seguirci! Buona giornata, Team Westwing.
Reply from Westwing Italia
Dear Julia, we are happy with your satisfaction and we thank you for the opinion expressed. Continue to follow our proposals! Team Westwing
Great quality and efficient service.,
11 April 2021
Reply from Westwing Italia
Thanks for the feedback Lindsey! We look forward to providing you with an even better experience with Westwing every day. Have a nice day! Team Westwing
Reply from Westwing Italia
Cara Barbara, siamo soddisfatti del suo pensiero. Buona giornata, Team Westwing.
Originali e belli
23 March 2021
Reply from Westwing Italia
Cara Daniela, grazie per la tua recensione! Continua a seguirci per scoprire tutte le novità! Ti auguriamo una splendida giornata Team Westwing!
Reply from Westwing Italia
Grazie per il tuo feedback Anna, lo apprezziamo molto! Continua a seguirci. Buona giornata, Team Westwing
raapido e veloce
16 March 2021
Reply from Westwing Italia
Carissimo Werter, ti ringraziamo per il feedback! Buona giornata, Team Westwing.
Reply from Westwing Italia
Caro Vincenzo, grazie davvero per il feedback positivo. Proponiamo forti scontistiche così da accontentare ogni nostro cliente. Buona giornata. Team Westwing
La qualità la disponibilità e la…
La qualità la disponibilità e la professionalità sono le qualità di Westwing.it.
13 February 2021
Reply from Westwing Italia
Grazie Elisa, siamo davvero contenti di avere una cliente come te. Continua a farti ispirare trovando sempre nuovi spunti per realizzare la casa dei tuoi sogni! Team Westwing.
Reply from Westwing Italia
Carissima Margherita, ti ringraziamo per la fiducia accordataci. Contiamo di averti sempre tra i nostri clienti. Ti auguriamo una splendida giornata!Team Westwing
facile e veloce
13 January 2021
Reply from Westwing Italia
Caro Cliente siamo contenti della tua soddisfazione e ti ringraziamo per l'opinione espressa. Continua a seguire le nostre proposte! Team Westwing
Reply from Westwing Italia
Cara Cinzia, siamo contenti della tua soddisfazione sul nostro servizio. Ti auguriamo una buona giornata. Team Westwing
Terrible experience
Terrible experience
I ordered a product from westwing (Christmas gift for my parents) on November 29th, for which the delivery was guaranteed before Christmas.
On 19th dicember, I got sospicious since the order status was still “waiting from supplier” and I wrote to the customer assistance asking them the expected delivery date and they replied confirming that the delivery would have be done before Christmas, that I will receive soon an email from the delivering company (never received).
After trying calling them all day yesterday without an answer, this morning (24/12) I succeeded to take the line and they told me that my order was not in the warehouse yet!
I obviously canceled the order (delivery expected in the middle of January) since I can understand the moment and all the difficulties related, but an email, a alert or anything just notifying me that the order would be late would have been appreciated and it would allow me to have time to buy another gift for my parents!
First and LAST time I buy on westwing
24 December 2020
Unprompted review
Reply from Westwing Italia
Cara Nicole, vediamo che il nostro Customer Care è riuscito a gestire il tuo caso nella telefonata di qualche minuto fa. Scusaci ancora, speriamo che tu possa aver riscontrato nel servizio la cortesia e la disponibilità che ci contraddistingue, anche in periodi intensi e difficili come questo. Buone Feste, Team Westwing.
Cool selection
Cool selection. Simple and easy to use webpage. Let see how the logistic of delivery work. If fine...great experience
6 December 2020
Reply from Westwing Italia
Dear Will, thank you for the review! We look forward to your next order! Have a good day, Team Westwing.
Reply from Westwing Italia
Cara Isabella grazie per la tua recensione! Continua a seguirci per scoprire tutte le novità! Ti auguriamo una splendida giornata Team Westwing!
Just moved house and used them lots
Just moved house and used them lots, always great.
27 November 2020
Reply from Westwing Italia
Thank you Sarah, we are really happy to have a customer like you. Keep getting inspired by always finding new ideas to make your dream home come true. We wish you a wonderful day, the Westwing Team is always by your side!
Reply from Westwing Italia
Gentile Susanne, per noi l'assistenza al Cliente è un punto fondamentale e ti promettiamo che faremo il possibile per renderlo sempre tale. Grazie per la tua preziosa condivisione! A presto, Team Westwing.
Reply from Westwing Italia
Grazie Martina per aver scelto il nostro sito e i nostri prodotti! Faremo di tutto per averti sempre con noi! Team Westwing.
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