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Review summary

Created with AI, based on recent reviews

Evaluating 172 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including packaging, boxes, and custom-printed items, often highlighting their professional appearance and durability. Many appreciate the efficient service, quick order processing, and fast delivery, noting that their orders arrived promptly and accurately. The ability to order custom branding in smaller quantities is also a significant advantage for many businesses. However, some people were dissatisfied with issues related to order accuracy, reporting incorrect logos, quantities, or colors. A few other people also felt that the delivery service could be inconsistent, with some experiencing delays or lost parcels. Additionally, some customers mentioned difficulties with communication regarding tracking and occasional problems with damaged packaging upon arrival.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praise the exceptional print quality,... See more

Quality

Users describe positive interactions with quality, consistently praising the exceptional print quality,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast delivery... See more

Service

Consumers generally express satisfaction with the service. Many reviewers highlight the reliability,... See more

Order

Reviewers highlight positive aspects of order. Many customers appreciate the flexibility to order in smaller... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good company , nice range of products. Would love to see more coloured boxes , they are a bit limited on that. The limited edition range is ideal but can these be permanent ? Website is easy to us... See more

Company replied

Rated 5 out of 5 stars

Truly high-quality packaging and excellent service! I was contacted four times via e-mail to make sure every detail was correct that shows how much care and attention goes into the process. O... See more

Company replied

Rated 5 out of 5 stars

I’m so happy to have found Westpack for my business packaging needs. I’ve ordered from them twice now and absolutely love their jewellery boxes - they’re high quality, sturdy, and have a very profes... See more

Rated 5 out of 5 stars

First and foremost, I love the fact that Westpack buys great packaging in bulk and is able to custom print smaller, more manageable quantities of boxes and gift bags than bulk suppliers demand. I... See more


Company details

  1. Packaging Supply Store
  2. Jewelry Equipment Supplier
  3. Packaging Company
  4. Packaging Store

Written by the company

Westpack sells quality packaging and displays to more than 28,000 customers, all across Europe and the US. You can find almost everything you need to run a successful jewellery shop, online shop or jewellery brand, at Westpack. Quality branded jewellery boxes, beautiful jewellery displays, excellent carrier bags, colourful pouches and much more. We are a modern, Scandinavian company, established in 1953, that delivers to all companies and brands, large or small. We take care of our customers, so with us, you are in the best hands.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

fast delivery

fast delivery, professional and personalized communication.

20 March 2026
Unprompted review
Westpack A/S logo

Reply from Westpack A/S

Thank you Silvia.
Best regards, Westpack Martin

Rated 5 out of 5 stars

Very simple and intuitive navigation…

Very simple and intuitive navigation through the website and especially the option to order with your own logo stamp and configurate it directly at the website is super practical. And especially the option to order a sample also worth own logo is the absolute best!! As a high end jeweler I do not need big quantities of boxes because I sell in quality and not quantity. So the option to order single samples or low quantities on demand means everything for me. Best packaging company I know! 5 stars

5 March 2026
Unprompted review
Westpack A/S logo

Reply from Westpack A/S

Hi Alexander,
Great to hear about your experience, we strive to make it easy and fast, so great to be of assistance.
Westpack, Martin

Rated 5 out of 5 stars

What a fantastic service

What a fantastic service, everything is super smooth and if you run into any trouble you can talk to A HUMAN!

100% would recommend.

And of course the products are great as well!

5 March 2026
Unprompted review
Westpack A/S logo

Reply from Westpack A/S

Hi Karl,
Thank you for the nice words.
Best regards Westpack, Martin

Rated 4 out of 5 stars

Really love the quality of the boxes…

Really love the quality of the boxes and that I can get a eco box and foam. What would make it 5 stars is if the eco foam was available for all box sizes. Also if you had an option to print logo on boxes not use foil so they were completely compostable.

19 March 2026
Unprompted review
Westpack A/S logo

Reply from Westpack A/S

Hi Natasha,
Thank you for your nice review, we are working on new improvements on the eco assortment, your comments are noted. Its possible on some boxes to do deboss with no foil, but this is not as visible as with foil.
Best regards, Westpack Martin

Rated 5 out of 5 stars

I had a great experience with this…

I had a great experience with this supplier for my packaging order. They proved to be very reliable, professional, and attentive throughout the entire process. The final result fully met my expectations and specific requirements in terms of quality. Communication was smooth and efficient.
I would definitely recommend them.

3 March 2026
Unprompted review
Westpack A/S logo

Reply from Westpack A/S

Dear Doris,
Thank your for great review, we are happy to deliver to you.
Thanks for the recommendation.
Best regards Westpack, Martin

Rated 4 out of 5 stars

Always fast and quality

Always fast and quality , Buy recently having some issues with the online ordering .

2 March 2026
Unprompted review
Westpack A/S logo

Reply from Westpack A/S

Hi Fre Bryon
Thanks for your review, please let us know what trouble you experience at sales@westpack.com, then we will look into what we can do to fix it.
Best regards, Westpack Martin

Rated 5 out of 5 stars

Great Quality!

Thank you for the great quality and fast shipping!

3 March 2026
Unprompted review
Westpack A/S logo

Reply from Westpack A/S

Fantastic to hear Mueserref.
Best regards, Westpack Martin

Rated 5 out of 5 stars

Highly recommend this company

Highly recommend this company, they were excellent to deal with,very user friendly in applying my logo onto the boxes. Boxes are such a high standard and beautifully finished. I have received loads of compliments about them already. Will definitely be ordering from Westpack again.

8 March 2026
Unprompted review
Westpack A/S logo

Reply from Westpack A/S

Dear Claire,
Thank you very much for the kind review, we are happy to be of assistance. We are looking forward to doing business again.
Best regards, Westpack Martin

Rated 5 out of 5 stars

Great selection and quality

Great selection and quality, the printing is clean and impressive, pro job!

1 March 2026
Unprompted review
Westpack A/S logo

Reply from Westpack A/S

Dear Gyula,
Thank you for kind review.
Best regards, Westpack, Martin

Rated 5 out of 5 stars

Great quality/price. to be recommended

The product ordered arrived in time, great quality/price. to be recommended.
This is the second order we made with Westpack and also in this case we are vey happy about their services.

18 February 2026
Unprompted review
Westpack A/S logo

Reply from Westpack A/S

Thank you Consorzio.
Best regards Westpack, Martin

Rated 5 out of 5 stars

An absolutely professional service with…

An absolutely professional service with the logo print and customer service! I am very satisfied with the quality of the material also. :) thank you again.

13 February 2026
Unprompted review
Westpack A/S logo

Reply from Westpack A/S

Dear Timea,
Thank you for your kind response, it means a lot to us.
Kind regards,
Westpack / Martin

Rated 4 out of 5 stars

I like westpack they are reliable fast…

I like westpack they are reliable fast delivery been using them for years. But my requests fall on deaf ears. Those pink inserts are AWFUL, CHEAP, and don’t even match the pink boxes. The pink boxes are a beautiful mauve pink. You can get white boxes with black inserts, beige boxes with black inserts but if you want pink boxes you have forfit the quality of your jewellery looking a certain way and have those terrible pink inserts that arnt even the same Pantone as the boxes. I’ve tried time and time again to make pink boxes with black inserts an option but nobody listens.

31 January 2026
Unprompted review
Westpack A/S logo

Reply from Westpack A/S

Dear Sarah,
I am sorry to hear about your experience, our boxes are filled with foam after the box is produced and changing the foam later is an expensive process which we dont offer. There are a few contrast solutions as you also mention. Your suggestion with a black foam is on the board for new developments, but we need to see this is something that a lot of customers want before we let it enter our assortment.
Have a nice day
Kind regards, Martin / Westpack

Rated 5 out of 5 stars

Good company

Good company , nice range of products. Would love to see more coloured boxes , they are a bit limited on that. The limited edition range is ideal but can these be permanent ?

Website is easy to use & process your order. Shipping is ok with GLS, communication could be better with tracking . Smaller packaging needs to be looked at as one box arrived practically opened needs to be secured more.

6 February 2026
Unprompted review
Westpack A/S logo

Reply from Westpack A/S

Hi,
Thank you for your kind words and product feedback. It has been passed on to our product development team.
We look forward to seeing you back in our shop.
Thank you so much
West pack / Martin

Rated 5 out of 5 stars

Great packages got the standard gift…

Great packages got the standard gift bags so happy with the outcome!

23 January 2026
Unprompted review
Westpack A/S logo

Reply from Westpack A/S

Hi Shears,
Thank you for your feedback, Great that we could meet and exceed your expectations.
We look forward to having you back in our shop.
Kind regards
Westpack / Martin

Rated 5 out of 5 stars

Everything was so well done

Everything was so well done - from ordering (so nice and experienced service) to I received our package. Top quality, super look. best print - we love it

2 February 2026
Unprompted review
Westpack A/S logo

Reply from Westpack A/S

Hi Marianne
Great to hear you had a nice experience, thats what we aim for.
We look forward to servicing you again soon :-)
Kind regards
Westpack /Martin

Rated 3 out of 5 stars

Sales managers need atencion

Good products, excellent quality and price. However, the sales managers need training in polite communication. The attitude was rude and dismissive—it felt as if I were asking them for a loan rather than being a customer. I strongly recommend that management pays closer attention to their sales team.

30 January 2026
Unprompted review
Westpack A/S logo

Reply from Westpack A/S

Dear Eugenio,
I am sorry to hear that you had a bad experience. I will look into what went wrong.
I hope we can service you again and show you that we can do better.
Kind regards,
Westpack / Martin

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