WestJet Reviews 403

So we booked a vacation with WJ and we had planned to have baggage included. We checked the app 2 days before our flight and they are telling us that we didn't have any included. So my wife went online and paid for baggage in disgust. Then I contact WJ and they said we now have 2 bags each for each leg after we purchased one. They won't refund it now either. Airlines are crooks and have zero care for their customers that make them exist.

The cancelled 2 in flight services due to turbulence. 3 hours remaining on the flight and services were cancelled for the entire remainder of the flight. Flight attendants were super lazy and cancelled services after a mild turbulence.

I booked a flight to Japan with West Jet months in advance. This was a special occasion, long flight so I booked Business Class. The flight was from Toronto-Calagary to Japan.
A few days before departing we were told that we have been downgraded for our Toronto-Calgary portion. The same downgrade happened on the return flight. Question...Why would Westjet accept a Business Class booking if they have NO business class seats on the flight. In their text advising me of the downgrade, I was assured that a refund would issued in 30 days. 60 days later, no refund. So I call customer support, pleasant person. I am on hold for more than 30 minutes! Just to be told that the matter would be escalated. Escalated to where? This refund should have been automatic. So I will be calling again to get my money.
Can anyone imagine a retailer acting this way? What happened to West Jet??

The male flight Marcelo attendant on WestJet flight 2131 from Cancun to YYZ on January 11 delivered truly outstanding service—something I rarely encounter despite being a frequent flyer. On a Boeing 737-800 with a narrow aisle, he cheerfully and willingly served snacks twice during the four-hour flight. He remained consistently upbeat, smiling, and genuinely accommodating throughout. His level of professionalism and positive attitude stood out well above the norm. A sincere salute for his exceptional hard work.

January 3,2023 Toronto to Montego Bay Jamaica extremely rude flight attendants to the point that they flight attendants were edging on confrontation. The worst service I have experienced.

Jan 10, 2023 Montego Bay to Toronto very professional staff excellent service BUT Westjet really reduced the travel experience through scams and cramped seats. One plane going and a different plane returning be aware when picking seats if you are not aware of different plane you pay upgrade but don’t get upgrade on return flight when picking the same seats. Created in my opinion for confusion and scams.
Unfortunately Canada not allowing competition creates poor services for its citizens the government and Canada big business are not the friend of the law abiding middle class

Booked a flight for January 12th (leaving Toronto) to Calgary and return January 16th 2026. Booked directly with Westjet, saw could cancel/change within 24 but once confirmed information became conflicted with cancelling and refund- read could cancel up to date before with cancellation fee.
Couple weeks after booking, cancelled flights was told if cancellation fee (okay I accepted that) and refund would be made by point of purchase.. on no that did not happen I got west jet credits and told by west jest - misunderstood, did not read information correctly, misinterpreted information. Maybe I did but no customer service, no support and “ to use west jet points within next year on my own booking or I can book family friends etc and then family/friends pay me..one I am not a travel or west jet agent, two was never given option of points or cash refund and three who cancels trip 24 hours in. I’m so disgusted with west jet, have reached out by phone and email, no response- company doesn’t care and keeping money of good hard working families

Since posting of this, Westjet reached out and happy to say they have reviewed file and provided a refund

The standard economy seats are worse than the crates that are mandated for animals in the cargo hold. Do NOT fly with them until they keep us customers and our basic comfort a priority!

Greedy airline wants to make up for finally paying staff decent wages by squeezing more seat rows into their airplanes.
Thereby jeopardizing passenger safety and robbing us of adequate travelling comfort.
Boycott WestJet to teach them a lesson!

WOULD NOT RECOMMEND TO FLY WITH THIS DETERIORATING AIRLINE.

Late review of a bad WestJet customer service incident that occured on April 25, 2025. I was boarding a Westjet flight from Vancouver to Toronto and I have never been humailated by a company as how WestJet made me feel.

I had the same carry on luggage and backpack on my Westjet flight from Toronto to Vancouver. No issues boarding the flight with these two items.

Upon the return flight back to Toronto, I was directed to zone 5 and stood alone until all the other passengers boarded. I was not allowed to board until my backpack was slimmed down to fit their allowed capacity.

It was the same bag that I boarded with in Toronto and had no issues. The lady at the Vancouver gate was so rude and unpleasant as she strictly upheld Westjet new fare policy. In time of despair, I had to quickly leave some valuable possesions behind at the airport or else not board the plane. There was no other resolution that was offered. Leave stuff behind or else not board the plane.

Westjet put me through a lot of unnecessary stress and I will never fly with Westjet again. I hate this company so much. Please fly with Air Canada if you want to be treated as a human.

0/5 ★

I am writing this while once again sitting on a delayed WestJet flight, dealing with a missed connection that was entirely caused by WestJet delays, and disturbingly similar to an experience I had just two weeks ago.

In the first incident, my flight was delayed over five hours in Edmonton. After realizing I would miss my Calgary–Toronto connection, I proactively spoke with a gate agent. I was explicitly told — along with other affected passengers — to board and that everyone would be assisted in Calgary.

That assistance never existed.

We landed around 1:00 a.m. There was one gate agent who refused to help and directed passengers to call customer service. No rebooking. No hotel or food vouchers. No duty of care measures. After being awake for over 24 hours, we waited until 5:00 a.m. for WestJet staff to appear only to be told by a manager that check in agents were not permitted to help and that one individual would handle all missed connections.

By 7:00 a.m, passengers were still sitting on the floor. I remained on hold with customer service for eight hours without moving in the queue. When an agent finally answered while I was boarding a $600 replacement flight my family had to purchase out of pocket I was informed that I had been incorrectly marked as a “no show,” which removed my itinerary entirely and prevented automatic rebooking.

Despite WestJet causing the misconnection and subsequent system error, I was offered no compensation, no hotel, no food vouchers, and told the “best available option” was the last flight out that night, ignoring the fact that I had already been forced to purchase alternate transportation due to WestJet’s inaction.

Now, during a second WestJet trip, I am once again delayed past a protected connection and being told that resolution will only occur at the next airport — a pattern that clearly demonstrates systemic operational failure rather than isolated incidents.

These experiences raise serious concerns regarding:

Improper “no show” designations for protected connections
Failure to provide duty of care during overnight disruptions
Misinformation given by gate agents
Inadequate staffing during known irregular operations

I am documenting all delays, communications, and expenses. This matter is attempting to be escalated through formal channels, not that they make it easy. I expect WestJet to address this promptly and in good faith.

Passengers should not have to rescue themselves from failures of this magnitude

Good day!

I would like to formally file a complaint regarding the inconvenience caused by the cancellation of our flight yesterday, January 2, 2025.

You initially gave us a boarding time of 7:15 PM, so we arrived at Kelowna Airport at 5:00 PM to be early. We made sure to arrive ahead of time because on our first booked flight on December 30, we were not allowed to enter the gate and were unable to board. Because of that, we decided to book another ticket going to Kelowna, but only one way. We planned to use our original return flight for our trip back.

However, the situation became even worse. Our flight schedule kept being adjusted, and we were given a connecting flight from Calgary to Edmonton. The boarding time was set at 11:00 PM on January 2, with an expected arrival in Edmonton (YEG) at 12:44 AM on January 3, 2025. Unfortunately, this flight was eventually cancelled. All of these details are indicated in the emails we received, which I will be sending to you, including the food vouchers you provided.

I contacted WestJet regarding this matter, but it has been very difficult to reach your customer service, and we did not receive any clear or proper response. All we want is to be able to get home as soon as possible, because my spouse and I were scheduled to report to work in the morning of January. Due to this situation, we were unable to go to work today.

We are extremely exhausted, stressed, and have not had any sleep because of what happened. I will send all the details and emails you provided to us. What we are asking for is proper action regarding the inconvenience you caused us today. We were marked absent at work, lost one full day, and wasted time that should have been paid working hours, including my spouse’s lost wages.

We are requesting compensation for the one day of lost work and time due to this situation. Thank you very much. I will be waiting for your response regarding this matter.

I have been a Westjet customer for as long as I can remember and only fly with them. In such, I signed up and have been a member since 2014. I was excited to celebrate my 50th birthday celebration this year (2026) and booked a flight in Sept. 2025 for this. Unfortunately, an emergency came up that derailed my plans. I reached out to Westjet to see what my options were, not wanting to cancel, just change dates. I was told there was nothing they could do to appease that and essentially lost $800.00. What are the benefits of being a member then??? and being one for ssssooo long? Circumstances beyond our control come up, and you are telling me there is NO wiggle room to accommodate longtime patrons?? Already sad about not being able to celebrate like I intended to, but to also be out $800.00?? No credit no other option?? SHAME ON YOU WESTJET. I have advocated for this company to countless people as being the best, and now have to eat my words! I will definitely be looking for a new airline.

I am extremely disappointed with what happened to me and my spouse because of WestJet Airlines. You caused us a very big inconvenience.

From the very start, on our flight on Dec.30 from Edmonton, you did not allow us to board even though we were already checked in and had our boarding passes. Your reason was that the departure was already closed. Because of that, we had to rebook. Due to stress and our strong desire to fly on the same day, we accidentally booked the wrong date. We had no choice but to cancel, and you charged us USD 99 per person, for a total deduction of CAD 279.

We went home extremely stressed that day after spending almost 8 hours at the airport.

Now, on our return ticket from Kelowna to Calgary, what you did to us was even worse. Our flight was scheduled to depart at 7:55 PM. We were already at the airport at 5:00 PM. We received several emails and text messages saying the flight was delayed, and we waited until 11:06 PM just to be able to go home. But when it was finally time—based on the time shown on our boarding passes—you once again did not let us board. You told us that we were no longer on the itinerary, so we could not get on the flight and that we needed to call the WestJet hotline.

You did not give us any updates or changes to our itinerary. We did not know what to do or where we would sleep because we were already at the airport. No one assisted us or explained what steps we should take. It was also very difficult to contact WestJet to find out what we were supposed to do or where we should stay here in Kelowna. We both have jobs, and until now we still do not know when we will be able to return home.

This experience has been very traumatic. Booking a ticket with WestJet Airlines has become a traumatic experience for me. You showed no concern for your passengers and did not properly explain what happened. No one assisted us during this situation. What we experienced with WestJet Airlines was truly traumatic, and I hope that no other passengers will ever have to go through the same situation.

To the management of WestJet Airlines, I hope you take action regarding this matter.

Multiple delays, horrible communication, unexpected layovers, and a malfunctioning app. I wish I could say this was the first horrendous experience I’ve had with West Jet.

Only fly with West Jet if you have no other choice.

Worst airline ever. Canceled flights. Delayed flights. Been on 16 flights in the month of December. 2 were canceled and rest were delayed. Every single flight. Use seat vouchers. But when delayed or canceled u lose it and end uo in very back of the plane. Whats the point of being gold or platinum status. Boycotting westjet going forward.

My WestJet flight was cancelled “due to bad weather,” yet other flights around the same time still departed. The lack of clear explanation or accountability was incredibly frustrating. We were left confused with minimal communication or help rebooking. I understand weather happens, but the inconsistency and poor handling of the situation left a really bad impression. I’ll be thinking twice before booking WestJet again.

Expensive. Uncomfortable. Treated like cattle.

My daughter was thirsty in 5 hours flight and crew did not bring a glass of water for a nine years old kid. I will be really happy to see robots instead of these useless crew

Advertising fraud..On the 26th we searched the westjet vacation site..were quoted a price for an all in inclusive (tax and fees incl.) we were horrified when we got our visa bill to see they added 500$ in taxes and fees to each of our bills. this is fraud..never deal with this company again

Connection cancelled at the last minute (11:00 PM). Stranded in Toronto.
WestJet failed at every level. We were not informed onboard that our connecting flight was cancelled; we only learned after landing. No assistance was offered for accommodation. At the WestJet desk, no staff were competent to answer basic questions. Two agents were openly rude and dismissive, stating that it was our problem to deal with and that we should be grateful for a replacement flight 24 hours later.
This is the worst customer service I have experienced with any airline in Canada. Avoid WestJet at all costs