West Coast Kids Reviews 

Created with AI, based on recent reviews

Evaluating 34 reviews, most reviewers were somewhat happy with their experience overall. Shoppers frequently mention that the store environment is very inviting and that the team members are extremely friendly and supportive. Many consumers also note quick resolutions and helpful support when tracking down specific products or managing their purchases. Buyers often appreciate the smooth interactions and the genuine willingness of staff to assist families. Some reviewers were not happy with the delivery service and the overall management of online orders. People frequently encountered frustrating shipping delays, missing components upon arrival, and communication hurdles when attempting to get assistance. Customers also reported difficulties regarding strict policies and challenges when trying to process returns or refunds.See more

Reviews shaping this summary

Update to my last review- still no car seat 4 weeks from ordering a seat that is fully in stock. Manager called and said he was going to ship out another seat immediately after they messed up the fir... See more

Expensive store so expected to be buying real product, only to learn they are selling fake JellyCat items. Comparing the tags and quality to our actual JellyCats, these suck. Wish I would have noticed... See more

Company replied

NEVER ORDER ONLINE- this company used the wrong address after being provided the correct address twice and confirmed. It was a $500 car seat and they refused to send out a new one or provide a refund... See more

I cannot stress enough not to ever order from West Coast Kids. Worse customer service, no returns on their products even if box has not been opened. Go anywhere else and save yourself the headache. C... See more