Overall great service. It was just a shame that a couple of the items were not in stock and therefore didn't turn up on time. Maybe it would be better when something isn't available straight away t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Got the product delivered with no fuss and it was exactly what I wanted. Took a little longer than expected but I can live with that
Great service from the start to the end. Found the company by accident when searching for a particularly product. Their price was competitive, there product and delivery was clear and offered a good d... See more
Company replied
Very good service from West Base, alarms came well packaged, all in working order. Kept informed of my despatch. However, poor delivery service from Royal Mail, came a day later than informed on track... See more
Company replied
Company details
Written by the company
Wholesale Electrical Supplies Online
Contact info
Unit 3, Imperial Park, HA4 0JW, Ruislip, United Kingdom
- 020 8842 3544
- contact@westbasedirect.com
- westbasedirect.com
4.2
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 27% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Better service than the big merchants
Better service than the big merchants
would use again
10 on 10
23 April 2026
Reply from West Base Electronics Ltd
Dear Gavin,
Thank you so much for the fantastic review! We’re thrilled to hear you felt our service stood out from the big merchants. Your support means a lot to us, and we look forward to serving you again in the future!
Reply from West Base Electronics Ltd
Dear Mark,
Thank you for your great feedback! We’re happy to hear you loved the product and were pleased with the fast packaging and postage. We appreciate your support and hope to serve you again soon!
Fast service thank you
27 April 2026
Reply from West Base Electronics Ltd
Dear Mike,
Thank you for your review! We’re so glad you were happy with our fast service. We truly appreciate your support and look forward to serving you again soon!
Reply from West Base Electronics Ltd
Dear Grażyna,
Thank you so much for your kind words! We’re thrilled to hear you enjoyed our great prices and excellent customer service. We truly appreciate your support and look forward to serving you again soon!
Generally ok
28 April 2026
Reply from West Base Electronics Ltd
Dear Lisette,
Thank you for your feedback! We're glad you’re happy with the quality of our products and our affordable pricing. Your support means a lot to us, and we look forward to serving you again!
Overall amazing
They have great stock, great prices and great brands would recommend to anyone serious sparky
1 May 2026
Unprompted review
Reply from West Base Electronics Ltd
Dear Jordan,
Thank you for the fantastic review! We're glad you appreciated our stock, pricing, and range of quality brands. It means a lot to us that you'd recommend us to others in the trade. We look forward to continuing to support you with everything you need!
We got very good advice and good price…
We got very good advice and good price for our requirements. They have wide range of products options.
30 April 2026
Unprompted review
Reply from West Base Electronics Ltd
Dear Prakash,
Thank you so much for your kind words! We're really glad to hear that you found our advice helpful and that our pricing met your expectations. It’s great to know our wide range of products helped you find exactly what you needed. We truly appreciate your support and look forward to serving you again!
Delivery service was bit of chaotic.put…
Delivery service was bit of chaotic.put the parcel on wrong place
9 January 2026
Excellent speedy service as always
21 April 2026
Reply from West Base Electronics Ltd
Dear Darren,
Thank you so much for your kind words! We're really glad to hear you had a great experience with our speedy service. Your feedback means a lot to us, and we look forward to serving you again soon!
Excellent service and good price and…
Excellent service and good price and product 10/10
20 April 2026
Reply from West Base Electronics Ltd
Dear Janice,
Thank you for the fantastic feedback! We're delighted to hear you were happy with the service, pricing, and product. A 10/10 rating truly means a lot to us. We look forward to serving you again soon!
Reply from West Base Electronics Ltd
Dear Michael,
We’re grateful for your review! Happy to hear you found the product easy to set up and that it arrived on time. Looking forward to serving you again!
Very easy to order
Very easy to order, very speedy delivery and very polite customer service staff.
17 April 2026
Reply from West Base Electronics Ltd
Dear Paul,
We’re grateful for your feedback! Happy to hear the process was simple, delivery was speedy, and our team made a positive impression. Looking forward to your next order!
I ordered on the 15th April and clearly…
I ordered on the 15th April and clearly showed at check out that items are in stock with a 2-4 day delivery. I installed the app as recommended by their order confirmation email and tracked on their shop, alas no movement.
I sent an email 4 days later when it became clear the items were not coming and got a response it will be despatched within 24hrs, still nothing... Called and spoke with representative who assured and promised it will be despatched immediately after explaining the urgency of the order and she promised to personally keep an eye and ensure it dispatched immediately so it gets to me on time, still nothing.
I'm on a timeline and I can no longer tolerate poor customer service, absolute misleading delivery timelines, and what is a very disappointing first order with this company. I will now do a charge back with my credit card company as I do not like being messed around by any company.
In hindsight it's better to buy locally or use companies that care to deliver on time as advertised or when they promise. Order from westbasedirect and be disappointed at your own expense like I have.
15 April 2026
Unprompted review
Highly recommended
Highly recommended, Very quick and efficient service. All boxed very neatly.
14 April 2026
Reply from West Base Electronics Ltd
Dear Mr. Smith,
Thank you so much for your kind recommendation! We’re really pleased you were happy with our quick service and careful packaging. We appreciate your support!
Fast delivery and kept informed on…
Fast delivery and kept informed on delivery progress.
13 April 2026
Reply from West Base Electronics Ltd
Dear Gary,
Thank you for your review! We’re pleased to hear you were satisfied with the fast delivery and tracking updates. We appreciate your feedback.
In my experience west base are a…
In my experience west base are a excellent business prompt and efficient delivery service was on time just no complaints whatsoever
9 April 2026
Reply from West Base Electronics Ltd
Dear Ronald,
Thank you so much for your detailed feedback! We’re delighted to hear you’ve had a smooth experience with prompt service and on-time delivery. We really appreciate your support!
I had to add few items on my order,told…
I had to add few items on my order,told me to place the order for collection but it’s going to be sent at the same time,of course it didn’t happened.
Long wait for the delivery.
And after that it was a complete shambles , email phone calls, don’t if i have been refunded to this day.
Worst customer service i have come across.
10 December 2025
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