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See what reviewers are saying
The remote paired easily, however, several buttons are not functioning correctly. The app button and the top right button both work as home buttons despite the remote already having a dedicated home... See more
Company replied
The equipment came in a fair amount of time. The support is what’s lacking. I’m having an issue with connecting to Wi-Fi and I’ve been waiting 3 weeks now on a response and now the site says they are... See more
Company replied
I wish I had bought this sooner before purchasing a different one. This is absolutely great. Using it on the cruise ship to Mexico. Content from phone and DVD player. Day or night it shows amazing u... See more
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Company details
Written by the company
WEMAX (An Ampula Inc. brand.) is a Seattle-based technology company with the mission to provide shared rich, visual experiences wherever you go with laser projector, portable projector, 4K Ultra Short-Throw projector, LED projecter, 1080P projector, smart projector and more. We provide one-stop solutions to deliver visual applications that are intelligently connected with your home or small business.
Contact info
United States
- support@wemax.com
- wemax.com
3.5
Average
678 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Order didn't ship with the piece that…
Order didn't ship with the piece that was the entire reason I placed the order. Contacted customer support a week ago and haven't heard anything back.
7 September 2023
Reply from wemax.com
Here is your tracking number: UPS 1Z892A550335984578, It shows delivered, please confirm. Thanks
Came faster than I expected
Came faster than I expected. Great product. After second day, the screen stopped retracting when I powered down the projector. It still rises when I turn the projector on. Not a big deal to me though. The cool factor of the screen outweighs that. Also wish that the screen had space underneath to run the cords. Maybe the next generation will. Great color, great picture even during the day.
6 September 2023
The Wemax Nova I received has issues
The Wemax Nova I received has issues and customer service wanted me upload videos, but did not provide a link. Customer care has gone silent on me while my return window is closing.
4 September 2023
Reply from wemax.com
You can upload the video with google drive or any online cloud for us to download. It won't close the window for your return, you can still email to support@wemax.com to get the service. Thanks!
Last purchase
Incorrect shipping information throughout. The screen I bought has large seams.
4 September 2023
Reply from wemax.com
Hi, Edward, sorry for the poor exprience. Pleasse send the photo or video to support@wemax.com to get aftersales service. We will provide free replacement or full refund for quality issues. Thanks
Poor Customer Service
I ordered a projector with screen 75 days ago. The screen was delivered with holes in it and I'm still waiting for a replacement. I have an email chain that's 50+ replies long - back and forth. I believe support is in China so support is never available while I'm awake. I sent my damaged screen back and I've yet to receive a replacement. If I could do it all over again I would order from a different company. I'm currently 75 days in to the purchase and haven't been able to use the products I purchased.
7 July 2023
Reply from wemax.com
Sorry for the bad purchasing exprience. We will confirm with the aftersales team and back to you soon.
Never received screen I purchased
Never received screen I purchased. Was shipped end of August.
1 September 2023
Reply from wemax.com
Thank you for providing the specific customer concern regarding the non-receipt of the screen they purchased. I understand that the order was shipped at the end of August, and the tracking information indicates that it arrived on September 13th.
To address this issue, we will take the following steps:
1. **Confirmation of Delivery**: We will first confirm with the shipping carrier that the package was indeed delivered to the customer on the specified date using the provided tracking information.
2. **Customer Contact**: We will reach out to the customer to inform them about the tracking details and confirm if they have received the package. If they haven't, we will apologize for the inconvenience and gather more information.
3. **Resolution Options**: Depending on the customer's response, we will offer appropriate solutions. This could include reshipping the screen, issuing a refund, or assisting with any potential delivery issues.
4. **Customer Satisfaction**: Our aim is to ensure the customer is satisfied with the resolution. We will prioritize clear communication, transparency, and prompt action to rectify the situation.
If you have more negative reviews or other concerns, please share them, and we can work on addressing them accordingly.
Horrible customer service
The item came missing the remote,power cord, and usb. Customer service refused to send those parts so now they are having me wait til they can get a return label that they apparently don’t have to send the whole thing back after waiting a month and a half to get it in the first place.
1 September 2023
Reply from wemax.com
We sincerely apologize for the disappointing experience you've had with our service. Your feedback is incredibly important, and we're committed to resolving this matter promptly to ensure your satisfaction.
First and foremost, we apologize for the missing remote, power cord, and USB in your projector package. This oversight is certainly not reflective of the level of service we aim to provide. We understand the frustration and inconvenience this has caused.
We have taken immediate action to rectify this situation. We will expedite the shipment of the missing items to you, ensuring they reach you as soon as possible so that you can fully utilize your projector. Additionally, we can provide the necessary instructions and a return label for the return process if that's necessary for you.
We appreciate your patience and understanding as we work diligently to make this right. Your satisfaction is our priority, and we are committed to improving our processes to prevent such issues in the future.
If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly. We value your feedback and would like to ensure a positive resolution to this matter.
Reply from wemax.com
Thank you for taking the time to share your feedback! We're delighted to hear that you are satisfied with the quality of the screen and the speed of delivery. Customer satisfaction is our utmost priority, and we're thrilled that we could meet your expectations.
If you have any further comments, questions, or need assistance in the future, please don't hesitate to reach out. We're here to ensure your continued satisfaction.
Reply from wemax.com
Thank you for your kind words! We're pleased to know that you found our service to be solid and the delivery time to be satisfactory. We strive to provide a seamless and efficient experience for our valued customers.
If you have any additional comments or need assistance in the future, please feel free to reach out. We're here to assist you.
Very satisfied.
Shipping was fast, assembly was easy and the screen look great. I’m running a 120 inch Epson ultra short throw and couldn’t be happier with the image. Very satisfied. Mounting could have been made a little easier to understand but it wasn’t a big deal.
31 August 2023
Reply from wemax.com
We're thrilled to hear about your satisfaction with our product! Your positive feedback regarding the fast shipping, easy assembly, and exceptional screen quality is truly appreciated. We're delighted that you're enjoying your 120-inch Epson ultra short throw with our screen and are pleased with the image quality.
Your input on the mounting process is valuable, and we'll certainly take this into consideration for future improvements to ensure a seamless setup experience for our customers.
If you have any further feedback, questions, or if there's anything else we can do to enhance your experience, please don't hesitate to reach out. We're here to assist you.
I ordered both aftermarket remotes you…
I ordered both aftermarket remotes you sell for your short throw projector and neither one will sync with my unit. I have to unplug the projector to turn it on and off. Junk!!
23 August 2023
Reply from wemax.com
Hi Zach,
We apologize for any inconvenience caused.
It seems you have ordered a wrong remote control because your projecotr is a short throw projector.
Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience.
Best regards,
WEMAX
The shipping was fast and on-time…
The shipping was fast and on-time however apart of my order was missing but after I contacted customer service which can only be done by email or the chat feature on the website which took about 24 hours. They was able to locate missing items and give me new tracking number for the missing box which arrived a few days later.
13 August 2023
Reply from wemax.com
Dear customer,
Thank you for providing feedback on your shipping experience. We're pleased to hear that the shipping was fast and on-time, even though there was an issue with a missing part of your order.
We apologize for any inconvenience you experienced during the resolution process through our customer service channels. Your feedback is important, and we'll strive to improve response times and communication to ensure a more efficient and seamless experience for our customers.
We're glad that our team was able to locate the missing items and provide you with a new tracking number, resulting in the timely delivery of the missing box.
If there's anything else you'd like to share or if you have further concerns, please feel free to reach out. We're here to assist you and ensure your satisfaction.
Best regards,
Wemax Customer Service Team
The short throw projector is amazing
The short throw projector is amazing. We love how we can use the wall to watch TV now. We can make it big screen or small just by slightly moving the projector away from the wall. Great product. Definitely recommend.
15 August 2023
Great products by a reliable company
I had the opportunity to buy a Wemax Dice with a screen and the company sent me everything I needed.
But there were a few mistakes in the packages and Wemax made it up to me perfectly!
The Wemax Dice is an amazing device that came in handy when our TV broke down: we ended up watching our movies in the garden for the last month.
4 July 2023
Good training and fast delivery.
14 August 2023
All good
Initially communications were slow with regards an item’s stock availability , however the team were clear and fair in resolving this. Products are good!
13 August 2023
Reply from wemax.com
Hi Christopher,
Thank you for your trust in us. We are truly grateful for your recognition and support. Our team is dedicated to continuously improving our service to exceed your expectations. Thank you for choosing us!
Best regards,
WEMAX
I was not informed of the delay of one…
I was not informed of the delay of one of my bundled items. It's not even at the warehouse and now no date can be given to me since the items have not arrived at the shipping facility. Projector is great screen NO IDEA!
10 August 2023
Reply from wemax.com
Hi Jorge,
We apologize for any inconvenience caused.
We hope this email finds you well. We fully understand your concern and disappointment. Your shipment was dispatched on the 24th and due to a system issue the tracking details in the system could not be updated in time, we are sorry for this and we are actively working on resolving this issue.
Your FedEx tracking number is 773162904863 and your screen is expected to arrive on August 30, 2023 according to current logistics information. You can monitor the progress of your shipment using this tracking number.
Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience.
Best regards,
WEMAX
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