Well-Oiled Operations Reviews 154

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their expertise and dedication, highlighting the significant positive impact of their coaches on business growth and personal development. The service is frequently described as a game-changer, providing clarity, structure, and actionable strategies that lead to improved operations and increased efficiency. Many users appreciate the value for money, noting the comprehensive content and practical tools provided. However, some people were dissatisfied with the program's structure, finding it overwhelming for small businesses and feeling that the coaches were unqualified or lacked understanding of their specific needs. A few other people also felt that the sales tactics were high-pressure and overly aggressive, and that the company's "one size fits all" approach was inflexible.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the coaches for their... See more

Service

Reviewers highlight positive aspects of service, with many praising the coaching and guidance received.... See more

User experience

Consumers find the user experience to be positive, with many appreciating the tangible ideas and actionable... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the support agents for... See more

Value for money

Clients share positive opinions on value for money, with many stating that the program is well worth the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well-Oiled has been a game changer for my business. With the guidance of my coach, Kelly C., my business has doubled in just one year. Kelly is truly invested in our success and provides thoughtful, p... See more

Rated 5 out of 5 stars

Joining well oiled operations was one of my best decisions in 2025! In just a few months, I am noticing BIG improvements in my business as well as my personal life. Implementing systems and building m... See more

Rated 5 out of 5 stars

My business partner & I joined Well Oiled after we'd been in business for almost ten years. We were still doing all the day to day on our own & had maxed out on our capacity to grow. Through Well Oi... See more

Rated 5 out of 5 stars

My experience with Well-Oiled Machine, specifically Rob K. has been phenomenal. I appreciate his candor and follow up skills as my coach. Initially I was a little bit nervous due to the age gap betwe... See more


Company details

  1. Business to Business Service

Written by the company

Most small business owners have businesses that need them at all times and that can be very demoralizing because it leaves the business owner feeling stuck. WOO can help you become unstuck. Better yet, it can even remove you as the bottleneck of your own business. A perfect example of removing the bottleneck inefficiency is leveraging Virtual Assistants. As businesses continue to shift more towards online management systems, companies are looking for the perfect virtual assistant (VA) to help lighten the workload. Of course, that’s just an example. There are hundreds of other ways to remove the bottleneck. Since there are so many different options available to let go of that burden, it can feel overwhelming and intimidating. Many people retreat within their own boundaries while falling prey to the notion that it would just be easier if they did it themselves. Or, they don’t have the time to train a new person. Perhaps they find it difficult to let the responsibilities go because they have maintained them this entire time. Find the proper coaching to understand the vital role of allowing the business to work for YOU. WOO has foundational pillars that can help ease the pressing responsibilities. In it you will: Learn the 4-Step process to remove yourself as the Bottleneck Turn your frustration into a system and get more consistency into your business. Make your team accountable by transferring responsibility to them. Whether you want someone to take over 5 hours worth of managing an email inbox, completing admin work or helping plan content full-time, VAs and delegating to teammates can help you get it all done. Big Businesses like Disney, Virgin, or even franchises like Dunkin’ or McDonalds are successful because they focus on their systems first. How else could a business which hires mainly unmotivated high school students survive? These massive businesses understand the value of delegating to teams and, as such, they develop efficient systems that maximize time and profits. The good news is that these methods don’t apply to large corporations – you can use them too! What’s more is that they apply to both digital and physical businesses. But first, you must understand your values, and how to translate them into actionable steps for your employees. If you are able to do that in an easy-to-understand manner, then you are well on your way to maximizing your time and profits


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

154 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I loved working with WOO

I loved working with WOO, Christine was a knowledgeable coach and was so helpful for me. The whole program was amazing! I always walked away from the coaching calls and trainings with things I could implement. I now have an Operator, my meetings have strong agendas and follow ups, we have stronger KPI's and better tracking...the list goes on. WOO is worth the money as long as you put effort into it.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

I have been with Well-Oiled Operations for about 6 months.

I have been with Well-Oiled Operations for just about six months now, and it has been a GAME CHANGER! I've tried plenty of different programs and job coaches, and this one is the best bang for my buck. The content is really easy to follow and implement, and for the first time I feel like I'm becoming more of a CEO instead of a chicken with my head cut off.

The master classes, training, modules, tools, etc. is second to none, but I wouldn't be where I'm at with this program without Rob, my coach. This guy is my biggest cheerleader, and isn't afraid to hold me accountable for the things I said I would do. We got off to a really strong start, and a few months in I had a really rough couple of weeks. I was nervous about getting on the call with him because I felt like I was going to be a bit of a let down. Quite the opposite! He helped me work through my challenges, and I left that call feeling SO much better than how I felt just before the call.

Invest in yourself and your business with this program, and if you can land Rob as your coach and you put in the work, you WILL NOT fail!

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing, A++, i’ve been in this program for almost a year and it’s worth every penny

To say that Well Oiled Operations has changed my life is a complete understatement. The amount of growing you need to complete as a business owner is daunting and 1000% more than you think it is. Without a coach, without consistent mindset training, without a community, without systematic ways to improve, businesses are failing every day.

I haven’t encountered any program that’s as comprehensive as this one, and I’ve been so blessed by it. I’ve gone from a solopreneur to a CEO with Stacy‘s content. I’ve gone from barely scraping by, to building generational wealth for my children. I used to work every waking moment of every single day, and now I have completely documented processes across the company, and if I didn’t pick up my phone for three weeks, everything would be fine.

The most exciting part to me is really the mindset shift – there’s no problem that can’t be solved. There’s no situation in which you can’t come out with some amount of success, so go figure it out.

Put yourself in the room with amazing people, and soak up their mindset and testimonies. There’s nothing that can stop you except yourself :-)

Joining this program will be the best decision of your life, I guarantee it!

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Loved my first 6 months with WOO!

I have completed 6 months with WOO. This coaching has helped me to see the weak points of my small business, create the steps to implement change and shine a light on things I'm doing well and not-so-well as a leader. The camaraderie with the other business owners is very helpful. My coach, Traci Dixon, has been so helpful, focused and has given me some great ideas. I loved the social media trainings with Bella as well. Make sure when you begin that you are prepared to dedicate about an hour a day to diving in so that you get that much more out of it.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Grace Edison is top notch!

Grace Edison was incredibly helpful in explaining everything WOO offers and in patiently answering all of my questions. I wanted to understand whether WOO could truly help me grow my business and allow me to step into more of an owner role rather than staying stuck as the “worker bee.” Grace’s warm, inviting demeanor immediately put me at ease, and she never made me feel uncomfortable for asking so much.

I joined the call expecting a typical sales pitch—especially after past disappointing experiences with coaching—but it was the complete opposite. Grace didn’t try to sell me anything. Instead, she listened deeply to what I needed to feel confident and successful, and then walked me through how WOO’s services could support those goals.

My biggest hurdle has been getting out of a scarcity mindset and gaining a clear understanding of my business’s financial picture beyond daily P&L reports. Grace explained how WOO could help me step off the hamster wheel and actually move the needle forward, which was exactly what I needed to hear.

She also followed up promptly by email, scheduled another call, and was incredibly flexible when I needed to reschedule. There was absolutely no pressure—just genuine support and expertise.

Thank you, Grace, for being both kind and knowledgeable. She wasn’t reading from a script; she was truly engaged. Grace is a gem, and WOO is lucky to have her representing their services.

18 November 2025
Unprompted review
Rated 5 out of 5 stars

WORTH IT x10!

I'm telling you, the reviews are SO REAL. I mean this so seriously that you can look me up and ask me about it!

I have spent tens of thousands on coaching throughout my journey as a business owner and it has always been worth it, but this program is - by FAR - the most actionable and effective.

Your subscription comes with access to a massive learning portal and built-in community that's ACTUALLY helpful. Not only are there hundreds of recorded units and webinars, but they also offer live online classes multiple times per week, with real people who absolutely know their stuff. I have taken away something helpful and actionable from every single lesson. The most effective part for me, though, has been the accountability coaching. Every other week, I meet with my coach, Kyra, who checks on my progress, gives me learning units and action items to focus on, helps me brainstorm and soundboard ideas, gives me recommendations, and helps me stay focused on the priorities. The accountability component keeps me on track and helps me actually implement what I'm learning at a sustainable pace for growth. That, alone, is worth the cost.

Since joining, I have built an entire database of SOPs, streamlined our project management, cut out the stuff that was sucking profit and wasting time, trained and upleveled my team in ways I thought were impossible, honed in on our mission and most profitable opportunities, expanded my reach, and increased our revenue by approximately 21% EVEN after dropping our biggest client in Q2. I am being referred to clientele that would have scared the pants off me a year ago, and this is only possible because I now know my capabilities and I have systems for fulfillment, thanks to this program.

I completed 6 months, then renewed for another round. In the last year, this program has massively improved and so have I. If you can make the investment, do it.

-- Chelsea, Pivot Content Marketing

17 November 2025
Unprompted review
Rated 5 out of 5 stars

A perfect fit for what I needed at this stage of my business!

My only regret with WOO is that I didn’t join 5 years ago. This has been the absolute perfect amount of pushing me and helping me as a CEO of a small company without overwhelming me. I know there are a lot of coaches so I can’t speak to every coach but Rob has been perfect for me so huge shout out to him and whoever matched me with him!!! Thank you Staci and team!!!

14 November 2025
Unprompted review
Rated 4 out of 5 stars

Game-Changer for My Leadership Journey

Well Oiled has completely changed my view on leadership and has given me renewed energy to step back into the CEO role of my business. Tracy is an awesome coach who really keeps me accountable to implementation. Her insights have helped me identify specific strengths in my team and develop more effective strategies for managing multiple locations. I highly recommend Well Oiled to any business owner looking to level up their leadership skills.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Let first start......

Let me first start by saying that I couldn't be any happier about my decision of moving forward with the Well-Oiled Operations Team. Stacy truly spoke to me in every way when she did her live call with us. It really made me take a deep dive into self-awareness of so many of the things I was feeling in my day-to-day business operations and gave a much-needed vision into a roadmap to making the right changes in the areas that needed it the most. I'm in the beginning stages of the program so far, but within this transition, I was paired with the wonderful team member Grace. I can't say enough great things about Grace. She made this process a lot easier for me to understand, and to see that with the right guidance, you can make anything happen. I will say, for someone like me that has a hard time showing any kind of vulnerability to people whom I don't know, she made it very easy to be able to put my guard down and better understand the things I needed to move forward. Thank you, Grace, for working with me and being so understanding and taking the time to really zone into what my needs are for my business and helping me feel like I had a safe space to share all of those things as well. You truly have a calling and a gift when it comes to being able to make people feel comfortable, even when its uncomfortable, to sometimes talk about the things as a business owner that most people truly don't understand. I really look forward to the knowledge and leadership I will gain in this program. I can't wait to dive in and get started with my coach and really see my vision come alive. Thank you for all of your support WOO!

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Structured for Results

Well Oiled Operations has given me the structure and clarity my business needed. The materials and modules are well-organized, easy to follow, and genuinely useful. My coach, Rob Katz, took the time to really understand my business and gave me focused, actionable steps that made a big difference.

14 October 2025
Unprompted review
Rated 5 out of 5 stars

WOO Sales Introductory Experience

Grace Edison was our WOO sales representative. She was generous with her schedule, patient with our questions allowing us the time we need to make the best decision for our business. We appreciate the experience of working with her. Thanks Grace!

17 October 2025
Unprompted review
Rated 4 out of 5 stars

WOO was the reset I needed!

Well Oiled Operations was the reset I needed. Over 6 months my team moved from “me doing everything” to clear roles, simple SOPs, easy recruiting and a morning "assembly" that has made our team connect and share daily. The program is practical and my coach Greg was very supportive and we would never have been able to implement these new systems without his guidance. My biggest win was mindset: I now spend far more time working on the business instead of being stuck inside the day-to-day. Thank you for an incredible program!

9 October 2025
Unprompted review
Rated 1 out of 5 stars

Her podcast has great advice - but the paid program, NO!

Her podcast has great advice. So does her book.

Her seminar is a one hour high pressure sales call. Where you are urged to meet someone within 24 hours for another 30 minute high pressure sales call. I asked for pricing information during both, and never got pricing information. I asked several times what would be included in a program and was told "We made it clear in Stacy's call" but they didn't. Nothing is in writing.

Then another 1 hour sales call. I was told I would not be able to speak with a coach before signing a $9800 contract (IF I sign on the call, otherwise the price goes up). No written info on what was included.

I explained to them that Stacy says you should never hire an employee long term without a 1-week paid trial. They didn't know what to do with that information.

Given the reviews and number of complaints here, and the red flags, I would be very skeptical of this business. I have repeatedly asked for more information in writing so I can decide if I can move forward, but when I didn't sign during hte call, I never heard from them again.

Just to be clear - to have the priviledge of paying at minimum $9,800 to be in their program, you must invest 2.5 hours of sales calls and them gathering detailed information about your business. I highly suspect that they are selling this information.

7 October 2025
Unprompted review
Rated 5 out of 5 stars

This program is the real deal

This program is the real deal. I have done another coaching program in the past and still have PTSD from it. I run a high producing mortgage team and this is helping me transform my business. We do really well already, but we've been all over the place. Now, I'm putting processes in place, defining roles more clearly and leaving no room for inefficiencies. I love that this program is not industry-specific. I didn't want someone trying to change the core of how we operate. Instead, they are helping me to get it running on all cylinders. I am learning tools to better manage our P&L, leading to higher profits. My coach, Traci, is a partner/mentor and helps keep me on track but not in a way that makes me feel like I'm being micromanaged. Just can't say enough good things.

8 October 2025
Unprompted review
Rated 5 out of 5 stars

It keeps getting better and better

My company is coming up on 1 yr with WOO and Powerhouse. We have attending numerous in person training, at no additional cost, coaching calls twice a month, with an amazing coach (Yay Alex!) Just when I thought I had taken in everything I could from WOO, they are simplifying the training and breaking them down in to bite size trainings. Now, we are really digging into areas that we thought we were performing well and realizing there is still work to be done! Shout out to Stacy and the team! I would highly recommend them to anyone looking to improve your business.

18 September 2025
Unprompted review
Rated 2 out of 5 stars

No follow-through

Disappointing experience with Well-Oiled Operations. The initial 1-hour sales call was fine, but their “money-back” guarantee raised red flags, given the required six-month, non-terminable commitment. On a follow-up call, we asked about being locked into six months while having to accept and implement a coach’s advice even if we disagreed. Sales said they would send the guarantee and contract language. Nothing arrived, and communication stopped. This did not meet basic standards of transparency or follow-through. Their own Head of Sales hiring pitch for closers—“plug into a high-growth, systematized sales machine and crush”—fits the experience.

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Actionable items & in depth training. I'm a fan!

I am in my second term with WOO and am enjoying the education and accountability it provides. I began this course because I was the CEO (Chief Everything Officer) in my business. I've learned that to get me to the next level, I need to delegate and hire an operator. But what's cool about WOO is that it shows and teaches actionable items and steps. I have gained so much knowledge and confidence since being in this course. Previous to this, I had been in the Strategic Coach program for three years, and I honestly didn't get as much out of those three years as I have in 6 months in this program. I am very excited to see how my business evolves as I continue through this. I've also been to one live event that was absolutely amazing and inspiring. Shout out to my coach, Kevin, for always pushing my limits and my thinking and for the inspiration.

30 July 2025
Unprompted review
Rated 5 out of 5 stars

From Skeptic to Supporter: I Recommend the Well-Oiled Operations Program

I first heard about Stacy Tuschl’s Well-Oiled Operations program from a Facebook video and signed up on impulse. Shortly after paying, I did what many business owners do after the fact—I Googled reviews. I found a few negative comments, including claims that the company didn’t honor its money-back guarantee, and I immediately reached out to cancel.

Peter, the head of customer service, took my call. Instead of pressuring me, he walked me through exactly how the MBG works and what “fully participating” in the program actually means. His transparency built enough trust for me to stay in and do the work.

I’m glad I did. The program is strong—especially for mid-sized organizations that need clearer systems to run reliably without the owner in every meeting.

My interactions were handled with transparency and integrity, and I would highly recommend the Well-Oiled Operations program to businesses—especially those in our Chamber network—that want practical, actionable systems to scale.

– Michel Zajur
President & CEO, Virginia Hispanic Chamber of Commerce

16 July 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

As you read these reviews, consider the fact that WOO's objective is to provide professional-grade business coaching services. By the very nature of their broad target audience, it doesn't surprise me that some people haven't been an ideal fit. They serve both mom-and-pop businesses that can barely turn a profit, all the way up to businesses with revenue in the multi-millions.

In my case, we have a software business that has been around since 1990. We were very pleased with our results. The primary value was having a business coach who was very helpful and held us accountable to our bi-weekly and quarterly goals.

In just six months time, we have been able to put the systems, strategies and people in place to take our business to the next level. We were smart enough to figure most things out on our own, but what we were lacking was asking the right questions, or having accountability to a deadline. We spent years just talking about what we might do next, but we never decided what we -must- do now.

Having the coach made those discussions possible. It provided another outside perspective that we either didn't see, or provided a negotiator when two different ideas were competing for attention.

Some say that the pricing for the services is on the high side. However, if the value received equals or exceeds the price paid, then it is a worthwhile (and controllable) investment.

We are happy that we used their services. They got us 'unstuck' and moving forward with a plan for about the same price as a temp working 3 months @ $20/hour.

People read negative reviews and give them 12 times the weight as positive review, just by human nature. Don't do the same here.

18 July 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look