Well Polished Reviews 

794
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 179 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for being exceptionally helpful, punctual, and thorough during various cleaning sessions. Consumers appreciate the smooth scheduling process and consistent quality provided by dedicated workers who always arrive prepared. Reviewers emphasize that organizing deep cleans and regular appointments is straightforward and efficient. However, some customers also noted issues with poor communication from management and delayed responses regarding scheduling changes. Some reviewers were not happy with inconsistent cleaning standards, unpunctual staff, or occasional missed appointments. People expressed frustration when offices failed to address complaints or arrange suitable replacements promptly.

What people talk about most

Service

Consumers find service to be positive, highlighting how reviewers are genuinely thrilled with the... See more

Staff

Clients share positive opinions on staff, frequently highlighting their thoroughness, efficiency, and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with some consumers praising the team for being... See more

Quality

Customers had positive experiences with quality, expressing high satisfaction and noting that everything was... See more

User experience

Users describe satisfaction regarding their user experience, highlighting that staff members are quick to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We worked with Nicole since the beginning of this year to arrange a regular fortnightly clean in our Manchester City Centre apartment. Nicole really tried her best to find someone that suits our needs... See more

Company replied

Rated 5 out of 5 stars

We have used Libby & her team for deep cleans & regular weekly cleans. From start to finish the customer service & cleans have been fantastic, so accommodating and easy to deal with and the cleans h... See more

Company replied

Rated 5 out of 5 stars

Our cleaner Nickie is amazing, she’s really friendly and does a thorough clean within the allotted 2 hours a week, nothing is too much to ask for and I even asked her to include a few more things to o... See more

Company replied

Rated 5 out of 5 stars

I would recommend Well Polished without hesitation. They're friendly and efficient, and I can't thank them enough for finding Joanne for us - she's brilliant. Our home looks amazing when she’s finishe... See more

Company replied


Company details

  1. Cleaning Service

Written by the company

How would you like to free up your time to do the things you enjoy? Having your own cleaner gives you a helping hand when you need it and allows you to focus on the more important things in life. Why spend your evenings and weekends cleaning and ironing, when you could give yourself a break and enjoy a lifestyle free from rubber gloves and mops! Well Polished can help you achieve all this by introducing a reliable, trustworthy cleaner for your home. Having a domestic cleaner allows you to enjoy a spotless home without having to lift a finger. With the chores taken care of, you can focus on the more important things in life. Treat yourself today and join the thousands of others who enjoy the benefits of a Well Polished weekly cleaning service.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

794 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(794)

178 reviews in the last 12 months

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Rated 5 out of 5 stars

Great communication and service - thank you to Annie, Kanwal and Mary

Annie (Sheffield) responded immediately to my enquiry just before Christmas and my parents now have two wonderful cleaners Kanwal and Mary who are doing an amazing job of supporting them whilst my mum recovers from a serious fracture.

They are happy to help in whatever way they can, whether it’s cleaning the hob, ironing, changing beds, sprucing up bathrooms etc.

I am immensely grateful for the professional and timely response from Annie and I know my parents appreciate Kanwal and Mary’s hard work in keeping a large and rambling house spotlessly clean. A big thank you from us all.

27 January 2026
Unprompted review
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Reply from Well Polished

Thanks for your lovely review!

Rated 5 out of 5 stars

Excellent, reliable, friendly

Well Polished have repeatedly helped us to find excellent, reliable cleaners - now for over a number of years and our living in two different places in Birmingham and region. Our current cleaner is so helpful - focused, thorough, as well as friendly, and a joy to open the door to when she comes!

10 January 2026
Unprompted review
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Reply from Well Polished

Thank you for your lovely review!

Rated 5 out of 5 stars

We have used well polished for several…

We have used well polished for several years and they have been extremely reliable and efficient, finding us help when it was hard to find our own . Gemma has found us trustworthy, good cleaners who all been thorough and extremely reliable. Wouldn’t hesitate to recommend.

2 January 2026
Unprompted review
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Reply from Well Polished

Thanks for your lovely review!

Rated 5 out of 5 stars

Lovely clean house

I think Rebecca who does my cleaning is fabulous. She’s quick efficient and I feel very safe leaving her with access to my home.

1 October 2025
Unprompted review
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Reply from Well Polished

Thanks for your lovely review!

Rated 5 out of 5 stars

I have used Well Polished since early this year

I have used Well Polished since early this year. I have always been really pleased with the service I've received. The cleaners i've met have all been so wonderful they work so hard and are so thorough in there cleaning.
Sally is prompt in communicating any information or changes. She is so understanding,professional and works so hard to ensure everything runs smoothly for the customer. I have been so impressed with the experience I have received from Sally and Well Polished. Thank you so very much.

23 December 2025
Unprompted review
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Reply from Well Polished

Thank you for your lovely review!

Rated 5 out of 5 stars

I HAD A DEEP CLEAN THAT WAS…

I HAD A DEEP CLEAN THAT WAS ACCOMMODATED AT SHORT NOTICE, WHICH HELPED SO MUCH.
NATASHA WAS VERY PROFESSIONAL AND CLEANED EVERYTHING ON MY LIST AND STAYED A LITTLE LONGER UNTIL OUR HOME WAS COMPLETELY BLITZED. WHAT I APPRECIATED A LOT WAS THE MINDFULNESS MANDY AND NATASHA HAVE SHOWN ME WITH MY ADDITIONAL NEEDS, WITH THE EXTRA HELP TO CLARIFY MY REQUESTS. VERY KIND WITH THE EXTRA HELP TO EXPLAIN THE PROCESS.
I DEFFINATLY RECOMEND THIS COMPANY

19 December 2025
Unprompted review
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Reply from Well Polished

Thank you for your lovely review!

Rated 5 out of 5 stars

Excellent service

We have been using Well Polished for over two years now. For a variety of reasons we have used several cleaners, who have all been excellent. Charlotte and Karen go out of their way to be helpful and resourceful.

21 December 2025
Unprompted review
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Reply from Well Polished

Thank you for your lovely review!

Rated 5 out of 5 stars

Shiny and Clean First class service

Keeley, gave our place the sparkle it needed, very thorough and did a fantastic job... professional and timely as promised.... we'll definitely be needing this service again and would highly recommend WP... Thank you Keeley.

20 December 2025
Unprompted review
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Reply from Well Polished

Thank you for your lovely review!

Rated 1 out of 5 stars

Inadequate

Ordered a deep clean of our house, Paid £50 upfront and was told the cleaner would cost £16 per hour and she would bring everything. I explained when booking the clean that my wife is disabled and carers are visiting every day and the house needs to have a full clean excluding the upstairs bedrooms. They offered 5 hours which i agreed to.

The cleaner turned up without a single product to clean anything and left after 3 hours. Pointless her even turning up, i now need to find a cleaner to do the job properly, she has not even touched the downstairs front room where my wife is, the most important room!! Very unhappy Well Polished, seriously annoyed. The price was unimportant, i would have paid anything i needed a thorough clean for my wife and for the carers visiting our home and we got the worst, i ordered a deep clean, this is in no way a deep clean, she has used my hoover to hover the stairs until the battery died and mopped a floor, i am so upset and wish i had phoned anyone but Well Polished, i now have tasked my mum to find a competent cleaner to do what should have been done today.

16 December 2025
Unprompted review
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Reply from Well Polished

Hi there, sorry to hear that you're not happy with the clean you received. I understand our team have already spoken to you directly regarding this. I hope you found a cleaner that matched your specific expectations. Merry Christmas.

Rated 5 out of 5 stars

Fab service

Well Polished in Leeds has been fab. Great communication, really pleasant people and lovely clean home. Thank you!

10 December 2025
Unprompted review
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Reply from Well Polished

Thanks for your lovely review!

Rated 5 out of 5 stars

New customers and we love it!

We've recently signed up and it was such an easy experience with clear and helpful information and communication throughout. Our cleaner, Sam, is wonderful - thoroughly professional and definitely willing to go that extra mile to ensure that our house is spotless. Best decision we have ever made!

10 December 2025
Unprompted review
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Reply from Well Polished

Thanks for your lovely review!

Rated 5 out of 5 stars

Well Polished service has been amazing!

Well Polished service has been seamless, from finding us a wonderful cleaner, arranging a deep clean when we moved and then going out of their way to support with a new brilliant cleaner in our new area - they’ve been so helpful!

5 December 2025
Unprompted review
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Reply from Well Polished

Thanks for your lovely review!

Rated 5 out of 5 stars

I have had such a lovely experience…

I have had such a lovely experience with this company, they are very accommodating and friendly, making sure my needs were catered to even when plans change. The cleaners are reliable and trustworthy. I will definitely use them in the future.

28 November 2025
Unprompted review
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Reply from Well Polished

Thanks for your lovely review!

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