Well Polished Reviews 

EXCELLENT SERVICE
I needed a house clean for the completion date of the sale of my property (2 bed bungalow in West Horndon.) Are we only agreed the completion date just before the Easter bank holiday I had very little notice to find a cleaner and Lindsey from Well Polished was the only cleaning company who got back to me (out of 8 phone calls/web enquiries!!)
Lindsey couldn't get any of her staff to cover our visit so SHE CAME HERSELF (with her aunt) and did an excellent job vacuuming the house, cleaning floors, windows and skirting boards.

Kate is not a great person to deal with. No communication at all.constant lies. Never had such a bad experience.

Engaged a regular cleaning service. Smooth to set up and great quality work. Incredibly professional and proactive if changes to schedules were requested or unpredicted and continued to provide help and advice after service was stopped (no fault of Well Polished). Highly recommended.

What can I say about these guys, professional, thorough, fabulous communication.They tailored around my needs and I am so impressed- absolutely recommended. One very happy customer and will use them as long as I need too - fabulous, thanks all x

Please please please avoid Well Polished at all costs.

We signed up to fortnightly cleans with Well Polished, based on the understanding we would be assigned own our cleaner for the duration of our service.

Minutes before our first clean we received messages from an unknown person, who turned out to be our replacement cleaner. For the weeks that followed we were repeatedly told that different cleaners would attend for our cleans, some of which did not turn up and give any particular reason why.

After two back to back last minute cancellations we choose to terminate our service. We then spent the next two months, persistently chasing Well Polished for a full refund of our final month's service fees. They were clearly stalling / avoiding in the hope we would stop chasing.

Overall, whether this is just the Sheffield branch or the entire business, we found them to be incredibly unorganised, poor communicators and disinterested in providing anything close to a cleaning service.

Our cleaner is fabulous she does an amazing thorough job.
However the fee we have to pay the agency is too much.

Been with Well Polished for many years now. Always reliable and great service. Definitely recommend.

Tina and a colleague arrived on time very polite and professional from start to finish. They did an excellent clean of my flat. Everything was perfectly cleaned. I cant thank them enough. I'll certainly be using them again. 10 out of 10.

From the outset a friendly, professional approach from the lovely Clare, who organised the whole process for us efficiently and with responsiveness to our needs. Then we had Jade, the dream cleaner. Proactive, effective cleaning with attention to detail and obvious care to leave the place beautiful. And on top of that a lovely person, too. ☺️

I contacted Well Polished about having a deep clean to start with after moving into our new home which meant that we could spend our time unpacking and settling in. As it made such a difference, we decided to continue with a fortnightly 2hour clean. Our cleaner, Tan, is friendly, efficient and reliable and we can really see the difference after her visits.

I had a ‘one off’ deep clean following a move. This was easy to organise; staff are friendly, professional and reliable. I was very pleased with the result and went on to organise a weekly clean which is going well. Happy to recommend
24 March 2026.

Wonderful service! Bishops stortford. Jackie helped sort a last minute change of timing and saved me! Bobi is amazing! Unbelievably hard working! My home has never been cleaner! I am truly blown away by both service and professionalism! Couldn’t recommend more!

Molly Bright has been cleaning for us once a week for four months and has been a great success

I am extremely disappointed with the unprofessional conduct of this service. I had explicitly arranged for a single cleaner to attend my property due to having a dog; however, on the day of the initial clean, two cleaners arrived.
I explained that this was not what had been agreed and that I was unable to proceed under those circumstances. The cleaners stated that this arrangement had been approved by the coordinator, Annie. When I later contacted Annie, she confirmed she had no knowledge of any such change.
This raises serious concerns. Had I not been at home, an unauthorised individual would have entered my property without my consent or awareness. Furthermore, the apparent lack of communication between staff and the coordinator makes the service feel unreliable and untrustworthy.
I requested a refund for my initial payment. While I received an apology after raising the issue, my subsequent emails regarding the refund have been ignored.
Overall, this experience has been highly unsatisfactory and reflects a significant lack of professionalism.

Chloe who dealt with my enquiry was super efficient and went out of her way to make me feel confident about their service.

Lisa who came to do the clean did a great job and was lovely to deal with.

Paula is friendly and punctual with high standards! Would highly recommend!

The Well Polished team provide a good service. We have the same great cleaners every week and she takes good care of our home, but sometimes life happens and they can’t make it. This is when having a managed service shines as the office team always arrange a good cover cleaner so you aren’t left hanging. They also check in regularly to see if you are happy with the service and are responsive on messages.

Fantastic service, really reliable, and accommodating- even at the last minute sometimes. We’re really happy!

Well Polished has consistently provided excellent service. Charlotte has been my point of contact and has always responded promptly and professionally to any questions I've had. The weekly cleaning is always to a very good standard.

Andrea come to my house every fortnight and I just leave her to it. She I trustworthy and does everything I need her to do in the time frame. She is thorough with her tasks. Thank you to Well Polished for sending her she’s a gem!