I’m extremely disappointed with how this has been handled. We had a local representative at the beginning—right up until I agreed to sign up—and then she completely disappeared. The service itself was... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I’m extremely disappointed with how this has been handled. We had a local representative at the beginning—right up until I agreed to sign up—and then she completely disappeared. The service itself was... See more
Company replied
We’ve tried several new mover programs, but none have worked—until now. Welcome Wagon’s targeted program reaches new movers multiple times, which we believe was the game changer for us. Margaret... See more
Company replied
Welcome Wagon is a great place to work. The managment team is excellent and caring. We mail new homeowers and Renters a copy of a Giftbook and Postcard with all types of coupons that saves new homeo... See more
Company replied
Well their service was great until year 2. I have to take responsibility for not reading their contract. But the contract has VERY steep penalties. First I didn't know that I was automatically b... See more
Company replied
Welcome Wagon has been helping local businesses introduce themselves to new movers in their area since 1928. We offer category exclusivity and our new mover data is accurate and proven. This means YOUR BUSINESS reaches new movers BEFORE YOUR COMPETITION, giving you the chance to make a customer for life.
5830 Coral Ridge Drive, Ste 240, 33076, Coral Springs, United States
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Benefit to my business in Southern Oregon was non existent. Sales person /local representative tried but anything else than Welcome Wagon would be better if you want to market your business. Very expensive.
Great service with the sales person, Carol Snuffer. The printed advertising edit team has kept in touch with me for corrections and additions.
Happy to be the only quick service restaurant in our area for advertising!

Reply from Welcome Wagon
User friendly with great results! Would recommend them to anyone looking to welcome their new neighbors to the neighborhood.

Reply from Welcome Wagon
I have been so pleased with the results of my advertisement with the Welcome Wagon. I have had great results by having a customized mail out list, which Dawn (my sales rep) helped me create, to target certain areas near by business. I appreciate the professionalism and business smarts my sales rep had to guide me through this process, which would benefit my business the most, allowing me to get more for my money put out. Definitely would recommend Welcome Wagon to any business seeking to attrack new clients or to advertise special promotions. I'm planning to sign on again for another year!
Thank you for helping my business grow!!
Sales Rep Linda is amazing. She answered all of my questions and was not pushy or salesy. We have used them for years for another market and she made setting up a new market area seamless. Will certainly continue to use them.
After signing up with welcome wagon since 2018 of December i have not received any customers from the advertisement that they suppously deliver. I am very upset about the fact that they want to charge me $1200 for the months I have been with them and have not received not even one call. Please avoid doing business with this company because you will regret it just like i did. I never had such a horrible experience with advertising company until I was introduced to welcome wagon. I request a solution to the problem I am facing with the pending balance I have. I request that my contract ends which is what I wanted since the beginning and was told that it was to late to cancel.

Reply from Welcome Wagon
Small ROI
As a manager I signed up my clinic and left the practice.
I was notified that I had signed and was accountable. Not the practice which I represented.
As such, leaving the practice I am personally paying for a company's advertisement that I don't work with.
This is asinine.

Reply from Welcome Wagon
Tobi and welcome wagon have been amazing imediate response we are Paradise Grills outdoor kitchen manufacterer in sarasota we are getting refferals and sales within the first week from welcome wagon we are so excited for the future thank you Tobi

Reply from Welcome Wagon
We signed up a few months ago. To my knowledge not a single newcomer as of yet. If we do get new business I will update this post

Reply from Welcome Wagon
Always a pleasure to deal with Welcome Wagon. I have been using their services for years. They provide, professional, quality service. My representative is great, Diane is always attentive, knowledgeable, and listens to my concerns and needs.
We have been with Welcome Wagon for 8 years and it is a great marketing tool to reach new customers.
We are very satisfied with Welcome Wagon and the excellent service we receive.

Reply from Welcome Wagon
I’m thankful for Welcome Wagon and for Bonnie the rep that worked with our school to help us with the best fit. It has been a success in that we have had new families enroll through seeing the booklet mailed to them. We love the new mover list each month. We send out news about events to new families.

Reply from Welcome Wagon
Rarely do I spend money on advertising, but I really liked the idea of how much visibility the flyers offer. Exclusive categories is a big plus too!
We love working with Welcome Wagon! Our rep was so helpful with coming up with several options to fit our budget. She also helped with pulling all our postcard content together and the design team made it look great! Thank you!
I’ve seen some coupons com in but not enough to justify the expense of the program.

Reply from Welcome Wagon
Great way to get in front of new people to the community.
Theresa from Welcome Wagon has been a great representative of the company. We have only been on board for a couple of months and our experience has been great. Customer service is wonderful, billing super easy and all of our advertising pieces have looked so professional.
Welcome Wagon has been great for our Electrical Contracting company. We have added quite a few new customers to our database through Welcome Wagon and many have turned into returning customers.
My honest experience is wonderfully positive. The only thing I suggest is for the design team to work closer with the sales team. Teresa is awesome!
S.C.
"Owner"
Shag Salon - Royal Oak Michigan
We have had very positive experiences with Welcome Wagon and our account representative over many years.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.