Weight Watchers Reviews 

4,175
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 3,837 reviews, reviewers had a great experience with this company. Customers consistently praise the supportive and caring staff, including clinicians, dietitians, and coaches, who provide helpful guidance. Many people find the program effective for weight loss and health maintenance, appreciating its ease of use and practical approach. Reviewers value the app's tracking features, especially for macros like protein and fiber, and the availability of virtual workshops and exercise videos. The community aspect and informative workshops are frequently highlighted as beneficial for support and learning. However, some customers also noted issues with the app's usability, describing it as confusing, inefficient, or time-consuming for daily tracking. A few other people mentioned that recent program changes, particularly the increased focus on GLP-1 medications, felt disheartening or made the process slow and frustrating for them.

What people talk about most

User experience

Customers had ambiguous experiences with the user experience, with many finding the app and program... See more

Staff

Reviewers highlight positive aspects of staff, with many praising the helpfulness and genuine care of... See more

Product

Consumers find the product to be ambiguous, with some expressing satisfaction with the program's... See more

Application

Reviewers mention ambiguous feedback about the app, with some finding it helpful for tracking diet and... See more

Service

Customers consistently note ambiguous experiences with service, with some expressing satisfaction with the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I do love the family community sometimes I don’t want to hear the science facts if you go to WW you know it is science base, that really makes the meeting section boring and too wordy. Often the scien... See more

Company replied

Rated 4 out of 5 stars

My care team has been great. I’ve received quick responses to my questions. The app can be confusing on the medication side. I completely missed N important chat that ended up delaying getting st... See more

Company replied

Rated 4 out of 5 stars

Meetings have always been what keeps me on or very near the path to getting healthy. I'm fortunate to have in person meetings close by. Ways that WW could improve: Allow those who reached lifetime... See more

Company replied

Rated 5 out of 5 stars

My team Rachel Trosky Clinician, Deborah Hoehn Registered Dietian and Carla S Care coordinator are soooooo helpful and always answer my questions with genuine care. I feel confident with my journey. B... See more

Company replied


Company details

  1. Beauty & Well-being

About Weight Watchers

Written by the company

Powered by science. Proven by people.

Written by the company

Weight Watchers is the #1 doctor-recommended weight-loss program.*
Since 1963, we've empowered millions of members to lose weight^—and we know what works. That’s why we have everything you need to build lasting habits for better health. As the global leader in science-backed weight management, we offer holistic, personalized support to help members reach and sustain their goals. Our proven approach combines expert guidance, compassionate Coaching, sustainable nutrition, a community who gets it, and access to weight-loss medication.** So whether you’re tracking macros, taking a GLP-1, or navigating any life stage from postpartum to perimenopause, you belong at Weight Watchers.
*Based on a 2023 survey by Cerner Enviza of 500 doctors who recommend weight loss programs to patients.
^Based on total WeightWatchers program sign-ups since 2001.
**Medications require eligibility and prescription. All medical services are provided through our affiliated medical group, WeightWatchers Clinic

Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

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4.0

All reviews

(4,175)

4,012 reviews in the last 12 months

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Rated 5 out of 5 stars

I love the meetings and the micro…

I love the meetings and the micro nutrients information. Just started attending the virtual workshops and really find them informative.

12 July 2026
Weight Watchers logo

Reply from Weight Watchers

We're so happy to hear you love the meetings and find the micronutrient information valuable! It's wonderful that you're finding our virtual workshops informative.

Rated 4 out of 5 stars

Food scanner is not user friendly

I am not a big fan of the scanner tool on the app. In my opinion it should scan the food, track the food and go back to the main page.

19 July 2026
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Reply from Weight Watchers

We appreciate your feedback on the scanner tool. We understand your desire for a more streamlined process and are always working to improve our app's functionality.

Rated 3 out of 5 stars

Very Sad

Sad no in person or even zoom in Hawaii

12 July 2026
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Reply from Weight Watchers

We understand your disappointment regarding the lack of in-person or virtual options in Hawaii. We are always working to expand our reach.

Rated 5 out of 5 stars

Virtual Workshops

Since all my in-person workshops in Williamsburg and Newport News were closed in VA. I have been doing virtual on Wednesdays at10 am Eastern time. I love the leader and the people who attend.

19 July 2026
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Reply from Weight Watchers

We're so glad to hear you're enjoying our virtual workshops and connecting with the leader and other attendees! We appreciate your positive feedback.

Rated 5 out of 5 stars

Quick responses I feel totally…

Quick responses I feel totally supported 24/7.

12 July 2026
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Reply from Weight Watchers

We're so glad to hear that you feel supported and that our quick responses have been helpful. We truly appreciate your positive feedback!

Rated 5 out of 5 stars
Weight Watchers logo

Reply from Weight Watchers

We're happy to hear that your experience with workshops has been great! Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

Lets Keep it Going

I have been a Weight Watchers member for probably 20 years plus. I love the program. I love that i do not feel like I am on a diet. I love that I have learned to eat and make better choices for myself. I love my support group that I get at the in person meetings.

19 July 2026
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Reply from Weight Watchers

We're so happy to hear you've been a member for over 20 years and love our program! It's wonderful that you feel empowered to make better choices and value the support from your in-person meetings. Thank you for your positive feedback!

Rated 5 out of 5 stars

I was on my way to a baseball game from…

I was on my way to a baseball game for my grandchildren and the staff were so polite and quick to get me through after I weighed in. Very friendly and professional people and I’m so happy they are as close as they are even though it is over an hour drive to get there.

11 July 2026
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Reply from Weight Watchers

We are so happy to hear that our team provided such a positive and efficient experience for you, especially when you were on your way to a special family event. We appreciate you making the drive!

Rated 5 out of 5 stars

The in person workshops

The in person workshops. I like the virtual, but it is not the same. Coach Verna and staff are exceptional.

19 July 2026
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Reply from Weight Watchers

We're so glad to hear you appreciate our workshops and the efforts of our staff! We understand that the in-person experience has a unique quality that virtual sessions can't fully replicate.

Rated 2 out of 5 stars

I don’t think the responses are timely

I don’t think the responses are timely. Also don’t believe the metformin medications helps with weight loss.

19 July 2026
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Reply from Weight Watchers

We appreciate your feedback regarding response times and medication effectiveness. We are reviewing our processes to improve.

Rated 2 out of 5 stars

unclear onboarding

unclear onboarding. Redudant tasks.

11 July 2026
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Reply from Weight Watchers

We appreciate you sharing your feedback regarding our onboarding process and tasks. We are actively reviewing these areas to make improvements for a smoother experience.

Rated 5 out of 5 stars

African American Workshop

I find women that I an identify with the people in the African American workshop. I hear voices with issues just like mine and this makes it worthwhile to participate.

18 July 2026
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Reply from Weight Watchers

We're so happy to hear that you've found such a strong sense of community and connection in our African American workshop. It's truly wonderful that you feel understood and supported.

Rated 5 out of 5 stars

Professional

They care about your health and always checking

12 July 2026
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Reply from Weight Watchers

We're happy to hear that you have had a great experience. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

I love Weight Watchers

I love Weight Watchers! Wonderful support and guidance.

19 July 2026
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Reply from Weight Watchers

We're so happy to hear you love Weight Watchers and find our support and guidance wonderful! Thank you for sharing your positive experience.

Rated 5 out of 5 stars

Me time

The online meeting is fun and educational. It good to attend if you are running short on time or can't make it to in person meeting.

12 July 2026
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Reply from Weight Watchers

We're so glad to hear you find the online meetings fun and educational! It's wonderful that they are a convenient option when you're short on time.

Rated 2 out of 5 stars

More personalization options, please.

WW members should be able to use the GLP1 option for tracking in the app, even if being prescribed by their own doctors.

Members should also be allowed to personalize the daily protein, sodium etc requirements in the app. Many also work with weight loss teams who create specific plans based on medical needs.

Please consider adding a Fri or Sat am option to your Farmington, MN workshop location, for those who can't make weekday evening workshops because of work.

Thank you.

19 July 2026
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Reply from Weight Watchers

We appreciate your feedback and time. We'll review how we can better support customer health and well-being moving forward.

Rated 5 out of 5 stars

Tracking

Tracking is easier!

12 July 2026
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Reply from Weight Watchers

We're happy to hear that your experience was fast and easy. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

App easy to use and reliable

App easy to use and reliable. Love the virtual meetings!

19 July 2026
Weight Watchers logo

Reply from Weight Watchers

We're so happy to hear that you find the app easy to use and reliable, and that you love the virtual meetings! Thank you for your positive feedback.

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