The delivery was very quick, but I wondered why it had no original box, charging lead and instructions. Was it second hand as there was no mention of it that I could see when I placed my order. Also t... See more
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Review summary
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I'm always amazed at the vast range of current and vintage hard/software you can buy and sell. I've had a great experience trading things from consoles and games to cameras, phones and streaming sti... See more
I buy most of my games from CeX. Their prices are great, it's a user-friendly website, delivery is quick & v reasonably-priced....and I sometimes pop into my local branch, where the store layout is cu... See more
Cex almost always excellent :) good price on this Chipolo Pop Bluetooth tracker, 30% of new price, perfect condition in original packaging. Quick delivery but I'd have appreciated tracking which... See more
Company details
- Cell Phone Store
- Cell Phone Accessory Store
- Computer and Accessories Store
- Gaming service Provider
- Movie Rental Store
Written by the company
CeX is the UK’s largest second-hand electronics and entertainment specialist with 390+ stores across the UK and 600+ Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers. With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity. To see our full online returns policy visit webuy.com or to contact customer services visit webuy.com/support
Written by the company
Contact info
London, United Kingdom
- https://uk.webuy.com/support/
- webuy.com
4.1
Great
511K reviews
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The delivery was quick and and the…
The delivery was quick and and the product is great
19 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Poor experience from customer services
Poor experience from customer services, never heard any feedback from the customer services team about why the staff member mislead me so spectacularly and what they were doing to put that right.
All smoke and mirrors.
15 April 2026
Reply from CeX/WeBuy - United Kingdom
Hi Jim,
Thank you for your review.
I am sorry to hear that your experience with our customer service did not meet expectations, particularly in relation to the information provided and the follow up.
Your feedback has already been shared with the store management team so it can be reviewed with the staff member involved. This will help ensure that information provided to customers remains clear and consistent, especially regarding product details and warranty coverage.
We recognise the importance of providing accurate information so customers can make informed decisions with confidence.
If you would like us to look into this further or assist in any way, please contact us via our website contact form and we will be happy to help.
Regards,
Nikita.
Had no idea it is a site for second…
Had no idea it is a site for second hand tech, still a good purchase. Saved £25 on a 5TB hard disk
16 April 2026
My PlayStation portal came with stick…
My PlayStation portal came with stick drift and dust all over it
15 April 2026
Reply from CeX/WeBuy - United Kingdom
Hi Marsh,
Thank you for taking the time to leave your review and for bringing this matter to our attention. We are sorry to hear that the condition of the item you received did not meet your expectations, and we want to assure you that this is not the standard of quality we aim to deliver to our customers. Your feedback is genuinely appreciated, and it has already been shared with the relevant store management team so that it can be reviewed and considered accordingly.
We would like to make the resolution process as straightforward and convenient as possible for you. You have the option to return the item for either a full refund or a replacement, whichever you would prefer. If it is more convenient, you are welcome to bring the item along with your original invoice into any of our stores, where a member of the team will be happy to assist you in person. Alternatively, if you would prefer to return the item remotely, you can do so by sending it back to our warehouse via post. For a comprehensive overview of the steps involved and the full terms of our returns procedure, we would kindly direct you to our returns policy, which can be accessed via the following link: https://bit.ly/4oa4WkX
Should you have any questions or require any additional guidance throughout the returns process, please do not hesitate to reach out to us through the contact form available on our website. A member of our team will be more than happy to walk you through the process and ensure that your case is handled smoothly and efficiently. We appreciate your patience and look forward to resolving this for you.
Regards,
Nikita.
amazing lakeside staff
The staff were so friendly and helpful and made my 11yr old sons first CEX experience brilliant
20 April 2026
R72 IR filter from CEX
Yet another excellent purchase from CEX. This time it was for an R72 IR camera filter.
At a very good price it was delivered within its original plastic box.
A very good buy - and with a five-year warranty, too !
18 April 2026
my past 2 visit to my local store were…
my past 2 visit to my local store were not very friendly went to sell somethings did not get the price that was on there own company page which should not be allowed very disappointed the staff are not very helpful or friendly in my wythenshawe manchester branch
8 April 2026
Unprompted review
Reply from CeX/WeBuy - United Kingdom
Dear Elizabeth,
Thank you for your review, and I am sorry to know about your experience.
It doesn't look like you've contacted us about this yet, but we would love to look into this for you. Please contact us via webuy.com (https://bit.ly/2GzLD3O) with the subject as "Trustpilot - my past 2 visit to my local store were" so that we can look into this.
Regards,
Nikita
Great customer service
Great customer service, even though it was done via the inter Internet.. rocket file shipping..!! very happy indeed.!!!
A Bailey
27 March 2026
Missing items - CeX blaming customer for "losing" items in the bin.
"Ordered a GPU and two sticks of RAM. Only the GPU arrived. The box was tiny—sized specifically for the GPU—leaving no room for the RAM. CeX Support is now claiming the RAM was 'wrapped in a paper bag' inside and that I must have thrown it away. This is physically impossible given the box dimensions. They have refused to verify the official courier shipping weight, which would prove the parcel was too light to contain the full order. Disputing via my bank as they are refusing to acknowledge a clear packing error. OrderID:21877459
UPDATE 28/04/26:
Thank you for the response, Nikita. However, I must clarify two vital points that contradict your findings:
Inconsistent Information: Prior to delivery, a CeX in-store operative explicitly informed me that because the items were sourced from different locations, they would arrive separately. Your claim that they were consolidated into one box directly contradicts the advice given by your own staff and suggests a sourcing/system error on your end.
The Weight Record: If the RAM modules were included, the DPD manifest weight at the point of collection would reflect this. I have requested that CeX verify the recorded weight of the parcel (GPU only vs GPU + 2x RAM). You have yet to provide this objective data.
I checked the box thoroughly; there was no paper bag and no RAM. Since your 'internal investigation' lacks objective proof—such as a packing slip or weight logs—and contradicts your own staff’s logistical advice, I have now initiated a formal bank dispute to resolve this.
15 April 2026
Reply from CeX/WeBuy - United Kingdom
Hi David,
Thank you for taking the time to share your review and for bringing this to our attention. I understand how concerning it must be to receive an order and feel that items are missing, and I want to assure you that we have reviewed this matter carefully.
Following a detailed investigation with the store team, we checked the dispatch process for your order. Based on our findings, the two memory modules were packed separately in a paper bag, secured, and placed inside the box along with the graphics card before dispatch. I appreciate that this may differ from what you experienced when opening the parcel.
As you have confirmed that the outer packaging was sealed, untampered, and delivered in good condition, our findings indicate that the items were included at the time of dispatch and delivery. In such cases, it is possible that the memory sticks may have been inadvertently discarded along with the packaging materials.
If you have any additional information you would like us to consider, please feel free to reach out us via email. We will be happy to continue reviewing this with you.
Regards,
Nikita
Staff have poor language skills
Staff have poor language skills, poor customer service, can’t look you in the eye when talking to you, they have poor understanding of company policy and most of them are incredibly rude. Where do I start on hygiene?
I manage a family business and would be appalled if our staff behaved and presented themselves in the way CEX employees do.
Avoid like the plague.
23 April 2026
Unprompted review
Reply from CeX/WeBuy - United Kingdom
Hi Jordan,
Thank you for taking the time to share your feedback and for providing additional detail regarding your recent visit. We appreciate you bringing these points to our attention, and we want to assure you that all feedback received is valued and taken seriously, as it plays an important role in helping us continually evaluate and improve the experience we provide to our customers.
We understand that your visit did not meet the expectations you had, and we are sorry to hear that certain aspects of your experience left you feeling dissatisfied. Providing a welcoming, knowledgeable, and professional environment for every customer who walks through our doors is something we genuinely care about, and we always welcome the opportunity to understand where we can do better. Feedback such as yours is an important part of that process, and we are grateful that you have taken the time to share it in such detail.
In order for us to look into the points you have raised and ensure they are directed to the appropriate team for review, we would kindly ask that you get in touch with us through the contact form available on our website. When doing so, please include the subject line "Trustpilot Staff Have Poor Language Skills" so that our team can locate your correspondence promptly and ensure it receives the attention it warrants. We are committed to reviewing all feedback thoroughly and taking any steps necessary to ensure our customers continue to receive the best possible experience. Thank you again for reaching out, and we hope to have the opportunity to restore your confidence in us.
Regards,
Nikita.
Five-star service and total peace of mind!
I recently bought a Samsung Galaxy Watch Ultra (2025) from CeX online, and I couldn't be happier. I ordered a Grade A "No Strap" version to save some money since I already had my own custom gold strap ready to go.
To my amazement, the watch arrived in its original box and looked brand new, never used. Even though the listing said "No Strap," the original Samsung strap was actually inside the box as well! It’s a fantastic piece of tech with 64GB of storage and brilliant health features that I’m already using to help manage my health.
One of the main reasons I chose CeX is the incredible 5-year warranty they now provide. It gives me so much reassurance knowing that such a high-end piece of equipment is protected for so long. The delivery was very quick, and the value for money is unbeatable. I’ve had several purchases from CeX now and I am always very happy with the service. A big thank you to the team!
25 April 2026
Unprompted review
Tablet didn't even support a simple app like YouTube!…
I tried to download YouTube to play cat videos for my cat. Couldn't as the tablet didn't support the app because the version is way out of date at 5.1.1
Tried to update to download YouTube again but no success. I did a factory reset to clear storage because that hadn't been done. CEX 'did not' state any of this in the ad when I bought the tablet. I don't expect a lot of a second hand tablet however, I expect to be able to download some simple apps like YouTube. I've a tablet I can't use! So I'm having to use my laptop. I bought the tablet so I wouldn't have to use my laptop for my cat to play with. Very unhappy so I will be contacting CEX for a refund. Doubt I will be purchasing anything from CEX in the future.
19 April 2026
Reply from CeX/WeBuy - United Kingdom
Hi Sharon,
Thank you for your review. I am sorry to hear that you are unhappy with the tablet.
Older generation tablets can have limitations due to outdated software. This can affect compatibility with newer apps such as YouTube, as many apps require a more recent Android version to function. While this does not classify the item as faulty, I understand how this impacts usability.
If the item is not suitable for your needs, it would be treated as an unwanted return. We offer a 14 day return period from the date of delivery, and the item can be returned in line with our policy. You can review the details here: https://bit.ly/3OiaYxw
If you would like help choosing a device that supports specific apps, please feel free to contact us via our website form and we will be happy to guide you.
Regards,
Nikita.
Excellent experience
Excellent communication, speedy delivery. Product in great condition and competitively priced.
19 April 2026
Can’t really go wrong with CEX online
Can’t really go wrong with CEX online, 5 year warranty and anything I’ve bought has been pretty good
13 March 2026
Price and quality of product and 5 year gtee.
15 April 2026
incredible service
Really good service; the 5-year warranty is amazing, the delivery is super fast and the store is always really helpful. I buy all my games from here, and they have never disappointed except for one game which didn't work, but we were able to sort it out, and I was given a full refund. Super helpful, thank you!
19 April 2026
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