Webtogs Reviews 9,846

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

When I tried to pay, the browser redirected to a site in China who tried to take payment for a different (lower) amount. Luckily, my credit card blocked it as fraud. This site appears to be fraudu... See more

Rated 5 out of 5 stars

I ordered a Rab micro lightweight jacket late on the Friday afternoon and was wearing it on Saturday afternoon. Class leading processing, despatch and delivery. The jacket itself is incredibly light (... See more

Rated 5 out of 5 stars

I've been using another online company, not anymore. Very efficient service from Webtogs. Always good deals on. Free returns is a massive plus for me !! Using Royal mail as the courier is great. A ce... See more

Rated 5 out of 5 stars

Very impressed with ease of purchase and range of quality products. I purchased a snug pak jacket from Webtogs nice to see quality British made products being sold on your site. Order arrived quickl... See more

Company details

  1. Camping Store
  2. Fashion Accessories Store

Written by the company

Well, we are Webtogs, an e-retailer of premier outdoor clothing and equipment. Official UK stockist of Mountain Equipment, The North Face, Rab, Marmot, Keen and more. Our aims as a retailer are simple. Stock the best stuff and have it in stock all the time, deliver gear for free over £50, let our customers return items easily and give the very best customer service of any outdoor website.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Webtogs great experience

Easy to Navigate website and for the TX4s I ordered they were cheapest for price as well
Good Comms start to finish
Double boxed as Shoes should be
Unfortunately size too small so sent back.
Comms and process for Returns seemed easy and package on its way back to them. Hopefully the refund process is as flawless. If not I'll let you know make no mistake about that 😂👍

28 March 2023
Rated 5 out of 5 stars

Great company

I've been using another online company, not anymore. Very efficient service from Webtogs. Always good deals on. Free returns is a massive plus for me !!
Using Royal mail as the courier is great. A certain other courier company is dreadful ( Evri ).

28 March 2023
Rated 5 out of 5 stars

Great

From order to delivery- all first class service.
Great value for money too.

28 March 2023
Rated 5 out of 5 stars

Easy ordering process.

Easy ordering process.
My order gave me free delivery and returns- something I always look for if pricing of item is competitive.
Easy returns process.
Very good choice of items, well priced, good quality.

26 March 2023
Rated 5 out of 5 stars

Great product at a great price

Website works really well. I found a great price for a product I needed and the discount code also worked. Was impressed by the quick delivery. I would use this site again.

25 March 2023
Rated 1 out of 5 stars

Three times I have ordered my size as…

Three times I have ordered my size as shown on the website but in each case a smaller size has been sent. Although I have received refunds no effort has been made to match the measurements quoted on the website to the size of garment sent. As refunds do not include postage I have lost over £25.

21 March 2023
Webtogs logo

Reply from Webtogs

Hi Keith,

Thank you for your reivew. I am sorry for the issues you have jad with your order. I can see you have been in touch and my colleague has advised you of the next steps.

Apologies for any inconvenience.

Stephen - Customer Experience - Webtogs

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look