Websters Surveyors Reviews 127

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professional demeanor, making the entire process pleasant and informative. The service is frequently highlighted as excellent, with many people appreciating the efficiency, thoroughness, and quick response times, from initial quotes to detailed reports and follow-up calls. The company's website also contributes to a smooth and easy experience for users. However, some customers also noted dissatisfaction with the service, describing it as a complete waste of money due to a lack of thoroughness in identifying issues. Specifically, some reviewers mentioned that the surveyor failed to spot problems with a garage door and missing essential fobs, and that their concerns were met with excuses rather than an acknowledgment of error.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, helpfulness, and... See more

Service

People report positive experiences with service. Customers consistently praise the excellent and professional... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting the helpfulness and... See more

Response time

Consumers generally express satisfaction with response times. Many reviewers highlight quick turnarounds for... See more

Website

Customers consistently note positive experiences with Websters. Many reviewers highlight the excellent... See more

Based on these reviews

Rated 5 out of 5 stars

Thanks for the thorough survey of the terraced house we're looking at near Turnpike Lane. Great drone photos of the roof and lots of photos throughout. Our surveyor, Ed, made time to go through the re... See more

Rated 5 out of 5 stars

Can’t fault the service we have received from Websters Surveyors. From the initial contact we made with Websters the standard has been fantastic, from quick replies and quotes, to waiting for us to b... See more

Rated 5 out of 5 stars

We booked Webster's for a Level 3 survey of the house we are buying. We were very happy with the whole process, from quote to report. They were informative and responsive throughout. The survey was bo... See more

Rated 5 out of 5 stars

I couldn’t be happier with the service provided. So impressed with the survey produced by Stuart Boughey. He was recommended by a friend and I will be recommending him to all of my friends buying home... See more

Rated 2 out of 5 stars

We paid for a full Level 3 Survey on a new-build property in Cheshunt, the most detailed and expensive option due to concerning behaviour from the sellers. We were told it was not needed... See more

Company replied

Rated 5 out of 5 stars

We were very happy with the survey provided by Ed Ellis at Websters Surveyors. The property we are purchasing in unconventional and Ed went to great lengths to ensure the report was thorough and clear... See more

Rated 5 out of 5 stars

I had an excellent experience with Websters Surveyors. I chose them because a work colleague had used them for his own purchase and was happy with their service. I got a quick response from Genevieve... See more

Rated 5 out of 5 stars

Dan was really helpful when my brother died and we needed a valuation for inheritence tax. He provided a very comprehensive survey of the property which the tax man accepted without question. He... See more

Rated 5 out of 5 stars

We worked with Reina to carry out a Level 2 survey. It was the best first step we did after pur offer was accepted to a flat we didn't end up purchasing in the end. Reina was professional, very thorou... See more

Rated 5 out of 5 stars

We asked Websters to carry out a level 2 survey on our property. Helen turned the inspection and report around very quickly and the document was thorough and extensive. We had a few questions about so... See more

Rated 5 out of 5 stars

Needing a Level 2 RICS survey, there were so many surveyors to pick from. I’m glad I went with Webster’s who were helpful and thorough. Helen was great and took time to walk me through the report post... See more

Rated 5 out of 5 stars

Stuart Boughey was an amazing help. Extremely knowledgeable and was able to give excellent advice in regard to the complex outcomes from our survey. Will 100% be recommending him to any friends/family... See more

Rated 5 out of 5 stars

We recently had a Level 3 Survey on a property we are purchasing. We were impressed with the service and level of detail within the report. Our surveyor, Stuart Boughey, made himself available after... See more

Rated 5 out of 5 stars

We engaged Websters to conduct a Level 3 Survey in respect of our house purchase. Dealing with the team at Websters has been a pleasure, they are responsive, professional and happy to answer any queri... See more

Rated 5 out of 5 stars

My partner and I are in the process of buying our first place together and we arranged for Websters to do a level 3 survey. Our experience with them has been great, and specifically Joss, who carried... See more

Rated 5 out of 5 stars

Dan was very polite, he explained all the steps of the surveying process before commencing. He also explained things beyond his scope which was very appreciated. The report was sent in a quick turnaro... See more

Rated 5 out of 5 stars

We booked Websters to survey a complex and quite old property and were very happy with the job Ed did. The survey was detailed and comprehensive and he took the time to address points of specific conc... See more

Rated 5 out of 5 stars

I'm a first time buyer so was quite new to the process, but really pleased to say that the surveyor I spoke with Stuart made the process a great experience for me. I had a few questions that I didn't... See more

Rated 5 out of 5 stars

Joss recently looked at a house for us that we are hoping to buy. His help and advice gave us so much confidence to proceed knowing that there weren’t any significant problems with the property. I wou... See more

Rated 5 out of 5 stars

Absolutely top quality service from start to finish. Our surveyor, Helen, was excellent. She was always very responsive with loads of helpful guidance. Dealing with Websters has been the easiest part... See more

Rated 4 out of 5 stars

Recently had a survey completed by Stuart Boughey and I cannot recommend him enough! The survey was incredibly thorough and explained all concerns with the property clearly, as well as recommended r... See more

Rated 5 out of 5 stars

The email I received after enquiring about a quote was really comprehensive and clear, and it was a turn around of just a couple of weeks to get the survey booked in and the report sent across. The... See more

Rated 5 out of 5 stars

I couldn't have asked for more from this company. From my first call with Stevie, communication was courteous, transparent & prompt. I was put through to Richard whoose experience & expertise dealt... See more

Rated 5 out of 5 stars

I recommend the company. Excellent service, technical knowledge and documentation was provided by the company. Joss, the surveyor i worked is fantastic and very professional. Supported me and the sell... See more

Rated 5 out of 5 stars

We can't recommend Websters Surveyors enough! We had the pleasure of Joss completing a Level 3 survey on the Grade II listed property we are in the process of buying and the level of detail and profes... See more

Rated 5 out of 5 stars

I'm writing to express my sincerest thanks to Stuart at Webster's for his efficiency and professionalism during our recent L2 Homebuyers Survey. I was kept informed every step of the way, i.e. I was t... See more

Rated 5 out of 5 stars

We instructed Websters for a valuation report to complete final staircasing. They were very quick with response times and an easy process & communications followed. Appointment arranged with Max, w... See more

Rated 5 out of 5 stars

Really great to deal with. Even when some issues arose around hidden detail that wasn’t on the plans, they dug deeper to help resolve. Even our solicitor was impressed by the quality of the work.

Rated 5 out of 5 stars

This is a company who offers an excellent service. We used them for a Level 3 house survey. Very pleased by the speed in which they undertook the thorough survey and the detailed findings. I would hig... See more

Rated 5 out of 5 stars

Websters surveyors have provided three property surveys for us in recent months, all of which were very useful, detailed and well laid out. The surveyors and back office staff have also been very help... See more

Rated 5 out of 5 stars

I contacted Websters Surveyors after reading numerous five-star reviews on Trustpilot and Google, and they did not disappoint. Stacey responded quickly to my initial enquiry, answered all of my ques... See more

Rated 5 out of 5 stars

I had an excellent experience with Websters on a level 2 survey on a flat. Natyshia Barned handled the arrangements. She was friendly and prompt, and put me at ease straight away. My surveyor was Stua... See more

Rated 5 out of 5 stars

Return customer, very happy with Websters' services. Efficient and hassle free - exactly what I look for when engaging professional services. Special mention to my surveyor, Stuart Boughey.... See more

Rated 5 out of 5 stars

Had a great experience with Stuart and Stacey at Websters. They were very responsive and took the time do discuss their findings with me after the survey and provide helpful advice. Would recommend!

Rated 5 out of 5 stars

We hired Websters Surveyors to perform a level 3 Survey on a property we are looking to purchase. The worked was carried out quickly and very diligently by Stuart Boughey and the report provided the... See more

Rated 5 out of 5 stars

Really happy with the service provided by Websters. The process was smooth and straightforward from requesting a quote through to discussing the survey report with the surveyor. Out surveyor Stuart wa... See more

Rated 5 out of 5 stars

Would have no hesitation in recommending Websters to anyone looking to get a home survey done. As first time buyers the whole process can be daunting but Joss and the team at Websters made this p... See more

Rated 5 out of 5 stars

Lovely and efficient staff Lovely and efficient staff. Natysha and Charlie were very helpful and efficient and the process went smoothly. They answered all my questions and I would deftly recommend... See more

Rated 5 out of 5 stars

Great communication and very speedy. A follow up call with Joss really helped us to make further decisions and was very valuable. Would recommend. Thank you

Rated 5 out of 5 stars

There was a property in Croydon which I needed surveyed and as you can imagine there are numerous surveyors to choose from in London. I opted to go with Websters and was delighted with my choice. Fr... See more

Rated 5 out of 5 stars

Great service and detailed report from the surveyor to help with purchasing a flat. Max also made time to speak with us to discuss the report which was very useful.

Rated 5 out of 5 stars

The team and specifically Joss have been very helpful and thorough. All the way from pre-inspection to post-inspection support, Joss has answered any questions and provided very useful advice

Rated 5 out of 5 stars

The service I've received from Websters Surveyors has been exceptional. From quotation through to the survey, the service has been clear, transparent and helpful. My surveyor, Stuart Boughey, provided... See more

Rated 5 out of 5 stars

We recently had a Level 2 survey carried out by Stuart Boughey and couldn’t be happier with the whole experience. The report was incredibly detailed, thorough and easy to understand, giving us complet... See more

Rated 5 out of 5 stars

I had an outstanding experience with this surveying team from start to finish. From the get go, Genevieve was brilliant in the way she received and handled my initial queries, responding qu... See more

Rated 5 out of 5 stars

Needed a lease extended and used Websters Richard Stacey and Alex Ainslie where fantastic .They negotiated a fair price and where professional , friendly and informative every step of the way. Was... See more

Rated 5 out of 5 stars

Joss Dunham provided a very comprehensive survey report and was extremely responsive to any questions we had. He even arranged a follow-up meeting to go through the details, which was incredibly helpf... See more

Rated 5 out of 5 stars

I highly recommend the Level 3 service that Websters provided for our flat survey in South London - as first time buyers, Stuart put our mind at ease through clear and professional communication on bo... See more

Rated 5 out of 5 stars

We recently used Websters for a Level 3 survey on the property we’re purchasing, and the experience from start to finish has been excellent. Natyshia Barned, who supported us throughout the pro... See more


Company details

  1. Chartered Surveyor

Written by the company

Our expert team at Websters Surveyors is happy to provide clients with high-quality reports and professional advice regarding different residential valuations and surveys. These offers include Lease Extension Valuations, RICS Condition, Home Buyers and Building (Structural) Surveys, Inheritance (Probate) or Capital Gains Tax Valuations and many more. We cover London, Buckinghamshire and Hertfordshire. Our Chartered Surveyors are also RICS Registered Valuers and can provide Red Book compliant valuation reports.


Contact info

4.9

Excellent

TrustScore 5 out of 5

127 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Excellent Service

I wanted to reach out and share how impressed I am with your service. It was excellence from start to end. Monique, thank you for being so patient and responsive with my difficult tenant appointment; your effort made all the difference. Max and Stevie, thank you for the seamless handoff and for keeping me in the loop whenever Monique was away. You have a stellar team here, and I feel so relieved to have put my business in your hands. I’ll definitely be using your services again in the near future! Thank you all again.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

HTB valuation.

Daniel was prompt , pleasant and he took the time to explain what he was doing and why. I would highly recommend him and his team.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Needed a lease extended and used…

Needed a lease extended and used Websters Richard Stacey and Alex Ainslie where fantastic .They negotiated a fair price and where professional , friendly and informative every step of the way.
Was a pleasure working with them , they made this whole process not stressful at all they also forwarded a recommended solicitor which we also used .
Don’t hesitate to use Websters. They know what they are doing and really want the best outcome for you as their client .

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Communicative & efficient

Dan was very polite, he explained all the steps of the surveying process before commencing. He also explained things beyond his scope which was very appreciated. The report was sent in a quick turnaround.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent from start to finish

I had an excellent experience with Websters on a level 2 survey on a flat. Natyshia Barned handled the arrangements. She was friendly and prompt, and put me at ease straight away. My surveyor was Stuart Boughley. His report was very thorough and clear. He took time to address the list of specific issues I provided, and included lots of photos. I felt he took real care over the job on my behalf. The courtesy call after the survey is a great idea and really helped. I also appreciated the other extras included in the price, which was competitive and good value given the excellent service. Recommended,

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Don't look further if you're a homebuyer

We've used Websters to conduct a homebuyer survey for two properties and have been really impressed both times. From the initial quotation, paying and booking the survey, to the communication before and after the survey - they consistently exceed expectations and provide an excellent service. We had Danny and Reina conduct our surveys respectively and they have both been brilliant with our follow-up questions. A great independent business that I can highly recommend.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Lease evaluation

I couldn't have asked for more from this company. From my first call with Stevie, communication was courteous, transparent & prompt. I was put through to Richard whoose experience & expertise dealt efficiently & promptly with my lease queries. Its clear they put customer satisfaction at the top of their agenda . I would highly recommend them to anyone looking for reliable and professional assistance & I'd definitely use their services again in the future!

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent professional guidance

The professional guidance from the team I spoke to at Websters was very informative, balanced, comprehensive and easy to understand (no jargon!). They were extremely responsive to my original query and I had good information very promptly. Highly recommend them.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

I have now used Websters on a few occasions and have received the same excellent service each time. Any time I have called up, I have typically spoken with Stacey, who has always been able to answer all of my questions or resolve any queries quickly and with a good sense of humour.

The surveys themselves are very thorough, but what really stands out is the time taken after getting back the report to talk through the findings. The time spent post-survey explaining points, discussing issues, and clarifying any questions I had was fantastic and gave me a proper understanding the situation.

Stuart, who conducted the survey, was extremely helpful. He took the time to really go through everything carefully, making sure I was comfortable with all the information and understood what my next steps were and what options were available to me.

Hopefully I won’t need to use them again for a while, but if I do, they will definitely be the people for the job.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

I couldn’t recommend this service more

I couldn’t recommend this service more. My partner and i looking were looking to secure our first property and considered a couple of different surveyors through recommendations to help with this somewhat daunting process. We were lucky enough to stumble upon Websters, and was so well looked after by a team member called Stevie, who made the whole experience seamless (we had no idea what we were doing), but it was made easy and left feeling confident it would get sorted. Wanted to leave a review as i know first hand how stressful buying your first house can be, and it was made easy for us. Thanks!

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Great customer care

Really grateful for the fantastic service I received from Stevie at Websters - she was very helpful in providing a quotation for my property purchase and made the whole process feel completely seamless. She took the time to explain every detail clearly and always responds quickly to any questions. I felt taken care of from start to finish and couldn’t have asked for a smoother experience!

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Best value for money

We worked with Reina to carry out a Level 2 survey. It was the best first step we did after pur offer was accepted to a flat we didn't end up purchasing in the end. Reina was professional, very thorough and produced an excellent report. She was also very helpful answering our questions and chatting through the report with us, making useful recommendations. We decided to pull out of the purchase afterall as the flat had a number of issues and repairs that we wouldnt have known otherwise. Grateful to Websters Surveyors and Reina's team. We will certainly be commissioning again in our next attempt to buy a property.

1 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent survey and service

We were very happy with the survey provided by Ed Ellis at Websters Surveyors. The property we are purchasing in unconventional and Ed went to great lengths to ensure the report was thorough and clearly written, and included detailed advice on next steps. Ed then took the time to go through the report with us via video call which was incredibly helpful and highlighted priority areas for us to investigate. Couldn't recommend more!

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service and level of detail!

We can't recommend Websters Surveyors enough! We had the pleasure of Joss completing a Level 3 survey on the Grade II listed property we are in the process of buying and the level of detail and professionalism throughout the report was extraordinary. Every inch of the property was poured over, with detailed explanations and suggestions throughout. I also had a follow up phone call with Joss to go through some of the more complicated details of the report and he was able to answer all of my questions expertly - thoroughly putting both my husband and I at ease about our upcoming purchase. You'd be silly not to invest in a survey by Websters!

2 February 2026
Unprompted review
Rated 2 out of 5 stars

Be careful with these guys on complex jobs

We paid for a full Level 3 Survey on a new-build property in Cheshunt, the most detailed and expensive option due to concerning behaviour from the sellers. We were told it was not needed but we decided to do it thinking we would be covered. What we received was a report that missed multiple obvious and costly defects.

The surveyor failed to identify issues with the garage door and did not note that essential fobs were missing. When we raised this, the response from Reina there was no acknowledgment of error.

More seriously, we also discovered the step outside the back door was completely rotten. This was not mentioned anywhere in the report and ultimately required the replacement of the entire back door with a new PVC unit.

In addition, a window in one of the rooms had been covered in paper tape. We were told this was because the owner was “afraid of spiders”. Once properly inspected, it became clear the tape was hiding a significant gap in the window frame daylight was visible from outside. This window also had to be replaced.

These are not minor or hidden defects. They are the exact type of issues a Level 3 Survey is supposed to identify or, at the very least, flag as concerns. None were recorded, and no warnings were given.

We checked out reviews before using them but I can only assume that most of the reviews are surely for easy jobs. Paying top price for a survey that missed such fundamental problems has resulted in avoidable expense and frustration. Based on our experience, this service was a complete waste of money.

Yes the reason we did not bother replying was because of the issue we had, it turns out that the overall service was lacking. Reason we had not posted this earlier is because we have been busy. Regardless of this poor service

29 July 2025
Unprompted review
Websters Surveyors logo

Reply from Websters Surveyors

Dear Mr B,

Thank you for you e-mail.

I've managed to track this Survey down to July 24, not July 25 and not by the Surveyor you've referenced (she merely shadowed).

A concern was raised with us in March 25 about the garage. There was nothing mentioned about anything else so this review is the first we've heard, some 1.5 years after the service was provided and 11 months since you raised the garage issue.

Specifically on the garage issue, we reported that we gained access and commented on it at the time. Whilst the vendor opened the garage for us, we understand they did not give you the keys upon purchase. This is an issue between you and them.

kind regards

Dan Knowles FRICS
Director

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