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Review summary

Created with AI, based on recent reviews

Looking at 182 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer service, noting the team's professionalism, responsiveness, and efficiency. Many people appreciate the staff's helpfulness and their ability to provide quick and effective solutions. The service is consistently praised for its quality, with consumers often mentioning the smooth and easy experience, along with the timely updates and support. Reviewers also find the website to be user-friendly and well-designed. However, some customers reported issues with delays in project completion and unresponsiveness from the support team, with some feeling that their concerns were not adequately addressed. A few people also mentioned encountering problems with products not working as expected and being asked for additional payment to resolve issues that they believed should have been covered.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, often describing the support team as extremely... See more

Staff

People report positive experiences with staff. Customers consistently praise the team's helpfulness,... See more

Response time

Clients share positive opinions on response time, with many praising the quick and efficient support.... See more

Service

Reviewers mention positive feedback about service, highlighting the knowledgeable and professional support... See more

Website

Users describe positive interactions with the website. Many customers praise the platform as intuitive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The support we’ve received has been outstanding—truly some of the best I’ve ever encountered. The team consistently goes above and beyond, helping us take our platform to the next level. Their develop... See more

Company replied

Rated 5 out of 5 stars

The project was to transfer orders from our Shopping Cart to Quickbooks Enterprise. One of the consultants, Abhishek, was very clever. I thought I would have to settle for something less than I really... See more

Company replied

Rated 5 out of 5 stars

English: I use Webkul modules, and the modules themselves are very useful; they were thought out and prepared beforehand. I am very satisfied. Some changes were needed. These adaptations... See more

Company replied

Rated 5 out of 5 stars

Great app, We are using their Shopify Auction app, and it's one of the best options among the ones we tried. Works flawlessly, easy to configure. But the charm of the jewel is their support. Personnel... See more

Company replied


Company details

  1. Business and IT Consulting Agency

Written by the company

Webkul is a web and mobile product-based organization that develops software for enterprise-level eCommerce businesses.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

I like their support advisiore they…

I like their support advisiore they guide me with everything and help me to integrate webkul integration.

8 April 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you for the amazing 5-star rating! We're delighted that you're happy with our service. We look forward to serving you again!

Rated 5 out of 5 stars

Very helpful and fast resolution

Very helpful and fast resolution. No follow ups needed. The team is efficient and couldn't be more happier with the service

8 April 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you for the amazing 5-star rating! We're delighted that you're happy with our service. We look forward to serving you again!

Rated 5 out of 5 stars

Excellent Support & Powerful App for Multi-Vendor Marketplaces

We’ve been using Webkul’s Multi Vendor Marketplace app to build our online farmers market platform, and the experience has been fantastic. The app is incredibly robust with tons of features, and whenever we’ve hit a snag or needed custom functionality, the support team has been quick, helpful, and knowledgeable.

Most recently, they resolved a vendor URL issue and map integration bug within hours — even catching issues I didn’t yet notice. Their team has gone above and beyond to help us get things running smoothly, and it’s clear they care about the success of their customers.

Highly recommend for anyone building a multi-seller marketplace!

7 April 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you so much for your kind words and detailed feedback! We're thrilled to hear that the Multi Vendor Marketplace app has been a great fit for your platform, and we're always here to support your success. It’s been a pleasure working with you, and we truly appreciate your recommendation!

Rated 5 out of 5 stars

I am a long-time WEBKUL customer

I am a long-time WEBKUL customer. I am very satisfied with the work of this team. Real professionals are working here. They will turn any of your fantasies into code and show it on the screen!!!

4 April 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you for the amazing 5-star rating! We're delighted that you're happy with our service. We look forward to serving you again!

Rated 5 out of 5 stars

Intro with webkul

Had a short intro to the webkul multivendor shopify plugin.
Got all my questions answered and will receive more info over the email. Great support.

1 April 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you for the amazing 5-star rating! We're delighted that you're happy with our service. We look forward to serving you again!

Rated 5 out of 5 stars

Fast service

Fast service, problem fixed! 👍

26 March 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you for the feedback! We're delighted that you're happy with our service. We look forward to serving you again!

Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service. Great response time, friendly staff and they really come up with the right solutions. Use them for setting up Akeneo on an AWS server. When there are issues they are quick to help and solve any issues.

26 March 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you for the feedback! We're delighted that you're happy with our service. We look forward to serving you again!

Rated 5 out of 5 stars

Multi Vendor Marketplace Shopify

I have started using this app recently and It is a nice app with nice features. The customer services experience is smooth and I love it so far.

26 March 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you for the feedback! We're delighted that you're happy with our service. We look forward to serving you again!

Rated 5 out of 5 stars

Patient support

Patient support, great support!

18 March 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you for the feedback! We're delighted that you're happy with our service. We look forward to serving you again!

Rated 5 out of 5 stars

Prefessional and prompt.

I purchased several Prestashop shipping modules from Webkul. I had several questions during the installation process. Their staff guided me through it in a very professional and prompt manner. Having dealt with numerous developers throughout the last 10 years, the people at Webkul are definitely some of the best.

18 March 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you for the feedback! We're delighted that you're happy with our service. We look forward to serving you again!

Rated 5 out of 5 stars

Got a excelent Demo from the Abhishek…

Got a excelent Demo from the Abhishek -the contacted Person. Thanks

25 March 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you for the feedback! We're delighted that you're happy with our service. We look forward to serving you again!

Rated 5 out of 5 stars

Knowledgeable support

The support tech is well-educated on the subject at hand. He understood the problem I was facing and resolved it in a timely manner.

24 March 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you for the feedback! We're delighted that you're happy with our service. We look forward to serving you again!

Rated 5 out of 5 stars

Very Good Development Provider

I worked with them for a product customization: they immediately understood the requirements to be implemented and worked quickly communicating frequently with us.
They also fixed some bugs highlighted by us when the work was finished.
Recommended, Filippo by Italy

24 March 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you for the feedback! We're delighted that you're happy with our service. We look forward to serving you again!

Rated 5 out of 5 stars

Thank you for your prompt assistance…

Thank you for your prompt assistance and professional advise. Your prioritization and quick responses making us moving faster with positive result. Would highly recommended to others.

24 March 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you for the feedback! We're delighted that you're happy with our service. We look forward to serving you again!

Rated 1 out of 5 stars

The Worst Experience Ever

The Worst Experience with a Development Provider

I had the unfortunate experience of dealing with a development provider based in India, which claims to be a large, reputable company. However, it quickly became apparent that they are actually a small group of 4 or 5 people.

We purchased an OpenCart module from them, which was never delivered. Despite numerous attempts to communicate with them, they refused to either complete the work or issue a refund. My manager was extremely upset and said that I had essentially brought in scammers, and it’s safe to say that we lost thousands of dollars and valuable time due to this.
I strongly advise against working with this company—“Webkul” does not live up to its promises and is not a trustworthy provider. Their behavior is unprofessional, and they clearly lack the integrity needed to run a legitimate business. Unfortunately, this was a very hard lesson learned.

22 December 2024
Unprompted review
Webkul logo

Reply from Webkul

Dear Customer,

We sincerely regret hearing about your experience and any inconvenience caused. At Webkul, we take pride in our commitment to customer satisfaction and professionalism. With a team of over 500 dedicated employees, we have successfully served thousands of clients worldwide, delivering high-quality solutions.

We want to assure you that we do not engage in any unfair business practices, and customer trust is our top priority. If there was any miscommunication or issue with your order, we would love the opportunity to resolve it. Please reach out to us at support@webkul.com, and our team will do everything possible to find the best solution for you.

Your feedback is invaluable, and we remain dedicated to continuously improving our services.

Best regards,
Team Webkul

Rated 1 out of 5 stars

They ask a tons of money for…

They ask a tons of money for customization, but everytime new bug&issue arise. Pay attention to not include their customization in big & "complex" project.

21 March 2025
Unprompted review
Webkul logo

Reply from Webkul

Hello There,

We are sorry for any inconvenience caused. We request you to please address your issues over support@webkul.com or the respective ticket you are connected with us.

Please be assured that we are committed to resolving the issue you're facing and will provide you with a solution at the earliest.

Thank you for your patience and understanding.

Best regards,
Team Webkul

Rated 5 out of 5 stars

Very responsive customer service and…

Very responsive customer service and were able to address my issue effectively. Highly recommend webkul

19 March 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you for the amazing 5-star rating! We're delighted that you're happy with our service. We look forward to serving you again!

Rated 5 out of 5 stars

smoothly support

I had some questions, but they were answered right away.
Communication goes more smoothly via chat, but they also respond politely to emails.

19 March 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you for the amazing 5-star rating! We're delighted that you're happy with our service. We look forward to serving you again!

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