Web Direct Brands Inc Reviews 4

Was directed to them by True Induction.com for a replacement glass top for my cooktop.
When purchasing, I was asked for date of purchase and model number which I provided.
I received replacement glass in a timely fashion only to have received the wrong replacement.
I was asked to pull the cooktop and look on the label located on the back which I did. They sent me a 2023 replacement, and my cooktop is a 2022. Honest mistake, however, the refused to pay for the return shipment which cost me more than half of the replacement top. $59.95!! Shoddy treatment of customers and not taking responsibility for mistakes. They wouldn't even ship the new one until I sent them the tracking information on the return.

The worst company ever. They are thieves and scam artists. They lie about everything. Bought a bathroom pump from them. I was told 5 to 6 days to recieved. It took a month and multiple calls with them lying everytime. I asked to cancel my order. I returned the pump and I had to pay to return it even that it was their fault. Paid $75 at ups to return. After they received it they told me the put the money on my credit card. Is been 3 weeks and still no credit. Called them and they are still playing the game of scamming. Be realy aware of them.

Everyone I've had interaction with has been a delight. From the sales, who helped me with my residential double gate (made in house and excellent quality btw), to their support when I needed help trouble shooting a liftmaster gate arm.
Thank you so much
Matt & Ashley in Sarasota

Louise - Coming to my assistance with replacing my Residential Security Gate for the second time - and with her clear & concise explanations, no doubt the last time.

Most Excellent!