I had an issue with a hacker breaking into my account and urgently needed some configuration changes, password reset, etc.. before any further damage could be done. Alexander S took on the t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Philip was AWESOME. He spent an hour with me trying to figure out why my emails and website weren't working. He was incredeibly polite, patient and willing to help. He definitely made this process a l... See more
Company replied
So often you just assume you'll be talking to a machine. The Web Central team have have been consistently supportive for over 10 years. I'm very grateful for everything they do to help me manage my do... See more
Company replied
We can get a technical expert to resolve our problem relatively painlessly. On top of that, they were also helpful in creating tickets for us for follow up questions which may take longer than a li... See more
Company replied
Company details
About Webcentral
Written by the company
At Webcentral, we offer everything you need to bring your next big idea to life - from domain registrations, to web and email hosting, we've got you covered.
Join Australia's favourite web hosting provider today and enjoy lightning-fast performance backed by a 99.99% uptime guarantee.
Start strong with a .au domain for just $29.90 when you prepay for 3 years!
Join Australia's favourite web hosting provider today and enjoy lightning-fast performance backed by a 99.99% uptime guarantee.
Start strong with a .au domain for just $29.90 when you prepay for 3 years!
Contact info
Brisbane, Australia
- webcentral.com.au
4.8
Excellent
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have had the worse experience ever…
I have had the worse experience ever with this company. I had 5 emails hosted with Google Workspace and wanted to switch over to Webcentral. Firstly, you actually can't talk to real person in Migration, everything is through ticket support, secondly, they made a mess of migrating 2 out of 5 emails which were the most important ones for our business, and offered no support what so ever in calling me despite me asking several times for someone to please call me. DO NOT GO THROUGH THIS COMPANY. I have now switched to VentraIP and they were great. Had the migration team on the phone to me walking me through everything with Google, so much smoother.
19 March 2026
Unprompted review
Reply from Webcentral
Hi Kylie-Jane,
Thank you for sharing your feedback. We’re really sorry to hear that your experience didn’t meet expectations, this is definitely not the standard we aim to deliver.
We’ve located your account and are currently reviewing the whole situation, including the migration details and the concerns you raised through your tickets. Our team is already taking a closer look at what happened so we can address this properly. We’ll be reaching out to you shortly with a clear update and next steps to make sure everything is fully covered.
Our goal has always been to provide a hosting experience that feels reliable, responsive, and supported by a team that’s there when it matters. We're sorry to hear you've decided to move on, we wish you the best on your online journey.
-Dyane, Customer Advocacy
THANK YOU SO MUCH Adit and Xerxes…
THANK YOU SO MUCH to both Adit and Xerxes.
Xerxes has been patient making sure I received the assistance I required and then after so many failed attempts from my end, Xerxes escalated it referring the case to Adit who finally gave me a different option to try and it was successful. Again, THANK YOU SO MUCH.
18 March 2026
Unprompted review
Reply from Webcentral
Hi Honey Binny!
Thank you so much for shouting out Adit! We’re glad to hear that you had a great experience with our support team and that we got to the resolution in the end. If there’s ever anything else you need when it comes to your services, we’re always here and happy to help.
-Sam, Customer Advocacy
Great Support from Webcentral
The support staff in my experience are always friendly and helpful. I never feel stressed when dealing with a problem, they always steer me in the right direction. I had the pleasure of dealing with Sophie V tonight, who lived up the excellent standard of service Webcentral are famous for.
17 March 2026
Unprompted review
Reply from Webcentral
Alright! This is such a nice read Jason. We are happy to know that our team has been consistently providing a helpful and friendly service. Thanks for acknowledging our colleague Sophie, she will be happy to know that made a positive impression. If you ever need a hand, reach out anytime!
James,
Customer Advocacy
John was amazing in giving straight and…
John was amazing in giving straight and fast answers. Highly recommended staff member. 👏🏻👏🏻👏🏻
17 March 2026
Unprompted review
Reply from Webcentral
Hi Yann! Thanks a lot for recommending our colleague, John. It is nice to know that he went straight in providing answers to your queries. If you ever need some help, reach out anytime!
James,
Customer Advocacy
Great Experience Migrating My Emails
I needed to migrate my emails to a new server, and Saheetha handled the entire process very professionally. Everything was completed smoothly and efficiently. Thank you, Saheetha, for successfully migrating my emails and making the process hassle-free.
16 March 2026
Unprompted review
Reply from Webcentral
Hi Ridham,
Thanks for the feedback! We appreciate the shoutout for Saheetha and hearing that the migration went so smoothly. If you need further help, please let us know, we're just a message away.
-Sam, Customer Advocacy
Abdul Abror helped me to solve the…
Abdul Abror helped me to solve the issue very quickly. Satisfied with the service
16 March 2026
Unprompted review
Reply from Webcentral
Thank you for sharing your experience! We are glad that Abdul provided satisfactory service. If you ever need further assistance, please reach out anytime!
James,
Customer Advocacy
The best help desk ever
absolutely the best online help service i've ever used. Patient,helpful and easy explanations to follow. Thank You
14 March 2026
Unprompted review
Reply from Webcentral
Hi there,
Thank you for sharing your feedback! We're glad to hear that you've had a positive experience with our support team. If you need further help, we're always here and happy to help.
-Dyane, Customer Advocacy
Krasimira Ivanova very efficient!
Krasimira Ivanova helped me to resolve my issue. Very quick and efficient customer service. Thumbs up :)
Thank you
12 March 2026
Unprompted review
Reply from Webcentral
Hi Atique,
Thank you for rating us and shouting out Krasimira!
Let us know if there is anything else we can help with, we're always just a call, email or chat away.
-Sam, Customer Advocacy
Alexander Stoynov is an excellent…
Alexander Stoynov is an excellent technical consultant. 5 out of 5 stars and he deserves a pay rise.
10 March 2026
Unprompted review
Reply from Webcentral
Hi Matthew,
Thank you for the fantastic review! We're glad to hear Alexander did a great job assisting you on your concern today. If you need assistance, please let us know, we're here 24/7.
-Dyane, Customer Advocacy
Gede was very helpful when launching my…
Gede was very helpful when launching my website.
10 March 2026
Unprompted review
Reply from Webcentral
Hi Justin,
Thank you for the 5-star review! We're glad to hear that Gede did an amazing job helping you on launching your website. If you need further assistance, we're here 24/7!
-Dyane, Customer Advocacy
Irfan was excellent
Irfan was excellent. No fluffy answer, knew exactly what I was looking to achieve and stayed with me the whole time. Quick, easy and painless.
10 March 2026
Unprompted review
Reply from Webcentral
Hi Greg,
Thank you for the kind words! We're glad to hear Irfan was able to assist you with your concerns today. If you need further help, we're just a message away.
-Dyane, Customer Advocacy
Excellent technical support
Mirela patiently worked through the issues and understood them clearly. Then she provided a clear path for resolution.
9 March 2026
Unprompted review
Reply from Webcentral
Hi Phil,
Very nice to to hear that Mirela was able to help you get your questions answered today! If you have other concerns or need other assistance with your account, please reach out anytime.
-Sam, Customer Advocacy
Simona Petrova and a couple of others that transferred me smoothly between departments…
All of the staff I spoke to were patient and helpful.
6 March 2026
Unprompted review
Reply from Webcentral
Hi David! We are glad that our team pointed you to the right direction. Our team will collaborate if necessary to provide the best resolution. If you need further assistance, don't hesitate to reach out!
James,
Customer Advocacy
I thought this would be complicated and…
I thought this would be complicated and maybe it was as it was escalated but completed well and with good - no - with excellent communications. Thank you.
6 March 2026
Unprompted review
Reply from Webcentral
Hi Peter,
Thank you for this review and mention of our teammates communication! It is key to resolving things. Please contact us anytime you need any further assistance or have any questions with your services!
-Sam, Customer Advocacy
I had quite a complex issue - solved!
I had quite a complex issue accessing my website - with some help from Claude I was able to provide some decent information to your tech person Lyuboslav Zdravkov. Lyuboslav was excellent - very clear instructions, very informative at the right level of expertise for me and fixed the issues in about 20minutes. Excellent service.
5 March 2026
Unprompted review
Reply from Webcentral
Hello Andrew,
Thanks for the lovely feedback! It is very nice to hear you got the support you were after from Lyuboslav. We appreciate the feedback and are always here whenever you need a hand, please contact us anytime!
-Sam, Customer Advocacy
Great support
Polite, on-the-ball and happy to get my site up and running, great support!
5 March 2026
Unprompted review
Reply from Webcentral
Hi Mike,
Thanks for the wonderful review! We're happy to hear that things are resolved. Please contact us again any time of the day, we are here and ready to assist 24/7.
-Sam, Customer Advocacy
Pamela Adina was professional and…
Pamela Adina was professional and knowledgable and answered my questions promptly with warmth and humor.
5 March 2026
Unprompted review
Reply from Webcentral
Hi Kerri,
Thank you for this lovely shoutout for Pamela! We always appreciate when our teammate gets highlighted. We welcome you to contact us anytime, we are always just a phone call or live chat away!
-Sam, Customer Advocacy
Krisnha deserves a pay rise
Krisnha was fantastic to deal with, KNowledgeable, and able to assist me with my complex issues.
He certainly deserves a pay rise,
Thankyou
3 March 2026
Unprompted review
Reply from Webcentral
We’re so glad Krishna was able to help you through those complex issues and make the process smooth for you. He really knows his stuff! If you need further assistance, don't hesitate to reach out!
James,
Customer Advocacy
Truly great service by Charisa helping…
Truly great service by Charisa helping me with PHP updating and updating theme in our word press website
It is great to have such functionality within reach and we are very happy today
Thank you
4 March 2026
Unprompted review
Reply from Webcentral
Hi Diana,
Thanks for this review and complimenting Charisa! Please contact us again anytime if you ever have questions that need answers or assistance with services!
-Sam, Customer Advocacy
Great Experience
Any time I get stuck, my problems are solved in a timely manner.
3 March 2026
Unprompted review
Reply from Webcentral
Hello Irene! Thank you for sharing your experience. We are always here should you need a hand, please contact us anytime!
James,
Customer Advocacy
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