Lisa AI Reviews 

Reply from Lisa AI

Mar 4, 2026

You're most welcome! It is our absolute pleasure when we get to help someone ❤️

Reply from Lisa AI

Mar 4, 2026

Hi Jakub,

I’m sorry you’ve had this experience.

Deleting an account does not automatically cancel a subscription. If the subscription isn’t cancelled before the account is deleted, the billing agreement can remain active and renew.

If you send us a message on Instagram with the email you used to sign up or your username (usually starting with “user”), we’ll locate the correct account and make sure everything is cancelled properly.

We’re happy to look into it and resolve it with you.

Reply from Lisa AI

Mar 4, 2026

Hi Maya,

Thank you so much for this, it truly means a lot to us! ❤️

We really appreciate you taking the time to write this and for giving us the chance to help when you reached out on Instagram. It’s always our goal to listen, improve, and make sure people leave with a better experience than they started with.

Your support genuinely means a lot to the whole team. Thank you again for the kind words and for being part of the community.

Reply from Lisa AI

Mar 4, 2026

Hi Dagna,

Thank you so much for sharing this. That sounds adorable!

We’re really happy to hear you enjoyed the pictures, especially the ones with your dog. Those are always some of our favorites to see.

Give your dog a little extra treat from us 🐶

Reply from Lisa AI

Mar 3, 2026

Hi Lamin,

I’m really sorry you feel that way. I understand how frustrating it is to see a charge you weren’t expecting.

If you can’t find an active subscription, it usually means the payment is linked to a different account than the one you’re currently logged into. This can happen if a different email was used or if Apple Sign In created a private relay email.

Please send us a direct message on Instagram with the email you may have used or your username (it usually starts with “user”). Once we locate the correct account, we’ll look into it properly and resolve it.

We’re here to help, just message us on IG and we’ll take care of it.

Reply from Lisa AI

Mar 3, 2026

Hi Simone,

I’m really sorry you felt that way — that’s not the experience we want anyone to have.

If you reached out and didn’t get a reply, it may have been outside business hours or your message may not have come through properly. We do respond to all support requests during working hours, and we’re always willing to resolve any issue once we’re connected.

Please contact us again via Instagram DM with your account details and we’ll prioritise it.

We’re here to help, even if it didn’t feel that way before.

Reply from Lisa AI

Mar 2, 2026

Hi Piotr,

Thank you for the kind words! We really appreciate you taking the time to share that.

We’re glad the response was quicker than you expected and that we could help you out on Instagram. That’s always our goal.

If you ever need anything again, don’t hesitate to reach out.

Reply from Lisa AI

Mar 2, 2026

Hi Andrea,

This genuinely means a lot to us, thank you!

We know billing situations can feel stressful and personal, so it’s really important to us that when someone reaches out, they feel heard and taken care of. I’m glad we were able to step in and make things right for you.

Thank you for your patience and for giving us the chance to fix it. That kind of trust isn’t taken lightly.

If you ever need anything again, we’re here.

Reply from Lisa AI

Mar 2, 2026

Hi,

We’re more than happy to help you with this.

For your privacy and security, please don’t share personal or payment information publicly here. Since this is Instagram, the safest way is to continue via DM so we can review your specific account details properly.

If you’ve already sent a message through Instagram, you will receive a reply within business hours. We do not check dm's over the weekend, but during working days we check and respond daily.

Once we locate your account, we will:

• Review the February 24 charge
• Cancel any active subscription if needed
• Clarify the refund status clearly

Send us a direct message with the email used to sign up (or your username starting with “user…”) and we’ll take care of this for you.

Reply from Lisa AI

Mar 2, 2026

Hi Molly,

We’re sorry to read this and understand how frustrating that must feel.

We want to clarify a few things calmly:

• If the subscription was started through the website (card payment), it will not appear under Apple subscriptions.
• Cancellation for web subscriptions is done inside the web account settings.
• Instagram and email responses are handled during business hours. If you messaged recently, especially outside working hours, that may explain the delay.

We do not ignore customers, and there is no intention to make cancellation difficult. Once we locate the correct account, we can resolve things quickly.

If you’ve already messaged us on Instagram, please check your message requests as well. If you haven’t received a reply yet, send your username (starts with “user…”) or the email used to register via DM and we will prioritise it.

We’re here to sort it out.

Reply from Lisa AI

Mar 2, 2026

Hi Norbert,

We’re sorry you feel that way, but we want to be clear: Lisa AI is not a fraud.

We operate as a subscription-based service. When a trial is started, it converts to a paid plan unless it is cancelled before renewal. This is standard practice and is shown during checkout.

If you experienced a charge you weren’t expecting, that does not mean it’s fraud, it usually means the subscription wasn’t cancelled before the renewal date.

If you’d like us to review your specific case, please contact us directly via Instagram or support with the email you used to register (or your username starting with “user…”). We’re happy to:

• Check your account
• Cancel any active subscription
• Review the charge properly

We’re here to resolve issues and connect with our community.

Reply from Lisa AI

Mar 2, 2026

Hi Tara,

We understand this is frustrating and we want to clarify calmly.

If a subscription was started, it remains active until it is fully cancelled inside the correct account. If you received a cancellation confirmation but were charged again, it usually means either the cancellation was completed after the renewal date or there is a second account linked to a different login method.

If the website redirects to “Launch App,” you can still log in through the web at web.lisaai.app and manage the subscription from Account → Account Settings → Manage Subscription.

If no active plan appears but a charge went through, that strongly suggests the payment is linked to a different account.

Please contact us directly via Instagram with the email used to sign up or your username so we can locate the correct account and resolve this properly.

We are happy to review and fix this, but we need the correct account details to do so.

Reply from Lisa AI

Feb 27, 2026

Hi Alison,

We’re sorry to read this and we understand how frustrating it must feel to see a charge after you believed you had cancelled.

We want to clarify something important: sending an email does not automatically cancel a subscription. The subscription must be formally cancelled inside the account settings before the renewal date. If that step isn’t completed, the system will process the renewal automatically.

We do not ignore customers, but during busy periods responses can take several business days. That does not mean your request isn’t being handled. We take the time of contact into consideration when we handle the case.

There is absolutely no need to involve anyone else before we established contact. This is not fraud, it’s a subscription that renews unless cancelled through the proper channel.

Please contact us directly via Instagram with your email address or username (usually starting with “user…”). We will:

• Locate the correct account
• Cancel any active subscription immediately
• Review the £19.99 charge properly

We’re here to resolve this, not avoid it.

Reply from Lisa AI

Feb 27, 2026

Hi,

Thank you so much for sharing this update.

We understand how confusing it can be when deleting an account doesn’t automatically cancel a subscription, and we’re really glad we were able to step in quickly and sort everything out for you.

It means a lot that you noticed the tone and speed of our replies. We always aim to handle situations calmly, clearly, and as fast as possible once we’re connected.

Thank you for the 5 stars on customer service and for giving us the opportunity to resolve it properly. If you ever need anything again, we’re here to help.

Reply from Lisa AI

Feb 27, 2026

Hi,

We’re sorry to hear you feel this way, but we want to clarify something important.

When a trial is started at the lower price (for example around £1), it converts to a monthly subscription after the trial period unless it is cancelled before renewal. This is clearly stated during checkout. There are no one-time purchases that later “turn into” subscriptions without that agreement at sign-up.

We do not manually charge accounts, and we do not ignore customers. We respond to messages during business hours, though response times can be slightly longer during high-volume periods.

If you believe you were charged incorrectly, please contact us directly via Instagram with the email used to register (or your username starting with “user…”). We will:

• Locate the correct account
• Cancel any active subscription
• Review the charge properly

We are here to resolve issues — not to avoid them.

Reply from Lisa AI

Feb 27, 2026

Hi Marina,

If you contacted us on Instagram and haven’t heard back yet, that usually means your message was sent very recently or outside business hours. We respond to messages daily during business hours.

Also, just to clarify: cancelling a subscription and deleting an account are two separate actions. If the subscription wasn’t formally cancelled before the account was deleted, the renewal can still process.

Please send us a direct message again with the email you used to sign up or your username (usually starting with “user…”), and we’ll locate the correct account, cancel anything active immediately, and review the charges properly.

We’re here and we’ll help you resolve it.

Reply from Lisa AI

Feb 27, 2026

Hi,

We’re sorry to hear you feel this way, but we’d like to clarify a few important points.

Deleting an account does not automatically cancel an active subscription. These are two separate actions. If the subscription is not formally cancelled before the account is deleted, the system will continue the renewal as scheduled.

We do respond to all support requests, but during high-volume periods replies can take up to a few business days. However we apologize for the latency.

For a fast communication please contact us directly via Instagram with the email you used to register (or your username starting with “user…”). Once we locate the correct account, we will:

• Cancel any active subscription immediately
• Ensure no further charges occur
• Review any recent payments properly

We are here to resolve issues, not to ignore them.

Reply from Lisa AI

Feb 27, 2026

Hi Kiran,

Thank you so much for your kind words.

We’re really glad to hear that your issue was resolved quickly and that you had a good experience with our customer service. That’s exactly what we aim for.

If you ever need anything again, we’re always here to help.

Reply from Lisa AI

Feb 25, 2026

Hi Emma,

Thank you so much for taking the time to share your experience, that genuinely means a lot.

I completely understand how stressful it must have felt seeing charges and not remembering signing up. Anyone would be frustrated in that situation. I really appreciate you being open about that and then coming back to share that we were able to sort it properly.

You’re right, sometimes it takes a moment to find the fastest contact route, especially during busy periods, but once we connect, we always aim to resolve things quickly and clearly.

Thank you as well for pointing others toward Instagram. We do monitor it daily and it’s often the quickest way to get direct support.

Really appreciate you giving us the chance to fix it.

Reply from Lisa AI

Feb 25, 2026

Hi Ciaran,

I’m sorry you’ve had this experience, I understand how frustrating it is to see charges continue after you believed everything was cancelled.

Just to clarify one important point: when a trial is started directly through the website (not the App Store), it will not appear in Apple subscriptions. That’s why you wouldn’t see it there. Website subscriptions can only be managed via the web account itself.

If you cancelled on the same day but are still seeing charges, one of these usually applies:
• The account was deleted instead of the subscription being cancelled
• A second account was created using a different login method
• The cancellation was not fully completed in the web settings

We absolutely do not want to charge anyone who does not wish to continue. Please contact us directly via Instagram @lisaai_community so we can locate the correct account and stop everything immediately. If any charges were taken incorrectly, we’ll review and resolve it properly.

We respond on social media daily and can sort this much faster there.

Looking forward to fixing this for you.