I did not have a very smooth experience. There were some results that did not appear anywhere near to my expectations and processing time even slows at times. The subscription options are also a bit c... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hello, I purchased the €0.99 trial and deleted my account immediately, believing the subscription was cancelled. However, I was charged €19.99. I want to CANCEL !!!! How can I Cancel it !!!!!??... See more
Company replied
Made an account to test the app, did the trial. Couldnt cancel on time because there was no option to be found to cancel untill it was charged. We are in an age where we landed on planet mars but cant... See more
Company replied
Signed up for trial, didn’t wish to extend but no option to cancel subscription so deleted account with should be synonymous with removing payment details. I was still charged and support@zotlo still... See more
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Company details
Written by the company
Lisa AI is a creative AI platform where people can explore the latest AI trends and generate fun, shareable content using artificial intelligence. Our platform focuses on making popular AI experiences easily accessible, whether that’s creating images, short AI videos, or trying the latest viral styles. Users can access different AI tools and trending formats. These experiences change frequently depending on what is popular at the moment. From creative portrait styles to trending video effects and AI transformations, the goal is to make it easy for users to experiment with the newest AI trends without needing technical knowledge. Many people use Lisa AI to create content for social media, experiment with AI visuals, or simply explore the creative possibilities of modern AI technology. We are constantly improving the platform by adding new tools and improving with community feedback. Because AI technology evolves quickly, we regularly introduce new experiences and update existing ones to keep up with current trends. Customer support is also an important part of our service. If users experience issues with accounts, subscriptions, or billing, our team works to review and resolve these situations as quickly as possible. Our mission is simple: make AI creativity accessible, fun, and constantly evolving with the latest trends.
Contact info
Turkey
- web.lisaai.app
2.4
Poor
283 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 2 weeks
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Unfortunately had an issue with my…
Unfortunately had an issue with my subscription however the team were great helping me and were very kind and solved the issue
6 April 2026
Unprompted review
Reply from Lisa AI
Hey Adam,
Really appreciate you taking the time to write this, it genuinely means a lot to us.
I’m glad we were able to step in and get everything sorted for you, especially when it comes to subscription issues, we know how frustrating those can be. Our team always tries to handle these as quickly and smoothly as possible, so it’s great to hear that came through on your side.
Thanks again for the kind words, and don’t hesitate to reach out if you ever need anything in the future 🤍
Charged after trial cancellation and ignored by support
I am very dissatisfied with my experience.
I cancelled my subscription before the end of the trial period, yet I have still been charged afterwards. These charges are therefore unauthorized.
Additionally, they do not respond to any inquiries. I have tried contacting them several times without receiving any reply.
I have requested a refund for all amounts charged after my cancellation, but the issue has still not been resolved.
5 April 2026
Unprompted review
Reply from Lisa AI
Marc,
That shouldn’t be your experience, and we’ll help you sort it out.
We do respond to all messages, if you reached out recently, it may have been outside business hours which can cause delays.
From what you’re describing, this usually happens when the subscription is still active on the original account, even if another account was cancelled or deleted.
Reach out to us on Instagram @lisaai_community and we’ll locate the account and resolve this properly.
I must of purchased something a while…
I must of purchased something a while back on Lisa ai and I deleted the app but yesterday I got charged $30, I haven’t used the app since, I have tried to log into my old account but I can’t find it please help
6 April 2026
Unprompted review
Reply from Lisa AI
Hey Tyge,
We’ll help you sort this out.
If you deleted the app or account, the subscription can still remain active on the original account, which is why the charge went through.
Since you can’t find the account, it’s likely tied to a different email or login (sometimes Apple/Google).
Reach out to us on Instagram @lisaai_community and we’ll locate it and take care of it for you 👍
I have been charged incorrectly for…
I have been charged incorrectly for using a free trial where I paid 0.99 cents and now I see $24.99 charge which I did not approve of. I would like this to be refunded as well my account be closed as I do not wish to be charged anymore
5 April 2026
Unprompted review
Reply from Lisa AI
Hey,
We’ll help you sort this out.
The trial converts into a subscription unless it’s cancelled, which is why the charge happened, but no worries, we can take care of it.
Reach out to us on Instagram @lisaai_community or send your email/username here and we’ll find your account, cancel everything, and review the charge 👍
Cancelled trial account but now being…
Cancelled trial account but now being charged £19.99 a month for a service I am not using. No means to cancel or contact them. AVOID, will have to dispute via credit card.
12 March 2026
Unprompted review
Reply from Lisa AI
Hey,
We’ll help you get this sorted.
You can see from other reviews that users are able to reach us and resolve this, the fastest way is through Instagram @lisaai_community. Emails are also answered, but can take a bit longer.
If you reached out over the weekend, that’s likely why you didn’t get a response yet, as we’re out of office then.
Message us there and we’ll take care of it 👍
I cannot cancel my account
I cannot cancel my account, I have deleted but it was not in my subscriptions so I didn’t think it would charge. I have since been charged £9.99. I would like a full refund and the subscription cancelled. Unable to get hold of anyone…..
3 April 2026
Unprompted review
Reply from Lisa AI
Hey,
We’ll help you get this sorted.
If you’ve already messaged us, you’ll receive a response, we reply to all messages, but if it was sent over the weekend, it may not have been seen yet as we’re out of office during that time.
For the fastest help, you can reach us on Instagram @lisaai_community and we’ll take care of it 👍
Really good help after I could not…
Really good help after I could not cancel my subscription. Am really happy that they helped solving my problem 🩷
23 March 2026
Unprompted review
Reply from Lisa AI
Hey Elvira,
Really glad we could help and get everything sorted for you.
Appreciate you taking the time to share this 🤍
BE CAREFUL
BE CAREFUL. They charged 19.99 EUR from my account without clearly mentioning any process. It seems to be a big fraud.
---UPDATE---
They quickly responded to my request from Instagram and explained the situation while refunding the charge. Clearly it's not a fraud but missing clarity in their subscription model.
1 April 2026
Unprompted review
Reply from Lisa AI
Hi Serkan,
Really appreciate you taking the time to update your review.
Glad we could clear things up and get it sorted for you. We hear your point on clarity as well, that kind of feedback helps us improve.
I have tried to cancel this several…
I have tried to cancel this several times. It was downloaded by my son on accident and I noticed I was getting charged and have been charged 7.99 for months! I don’t use this and I can’t figure out how to request a refund or even get it to stop without putting a stop payment on my bank! I’ve called my bank twice already about it and this is even canceled under my subscriptions on my phone!
2 April 2026
Unprompted review
Reply from Lisa AI
Jessica,
Happy to help with this.
If it’s not showing under your phone subscriptions, that means it wasn’t started through Apple, it was created directly on the website, which is why it doesn’t appear there.
We can sort this out quickly. Reach out to us on Instagram @lisaai_community or send your email/username here and we’ll find the account and stop the charges for you.
I am going through the same process as…
I am going through the same process as the previous review did a 99p trail and then cancelled straight away i have sent email after email and they are still trying take payment
Please stop now its doing me head in
30 March 2026
Unprompted review
Reply from Lisa AI
Carl,
I get how frustrating that feels.
If payments are still being attempted, it usually means the subscription is still active on the original account — especially if the account was deleted instead of cancelling first.
We haven’t ignored you, email replies can take longer (up to a week), but we do respond. Searched our inbox for your name but couldn't find anything. We asked for your info here. For a faster fix, message us on Instagram @lisaai_community and we’ll sort it out quickly.
I thank you very much for your help had trouble cancelling my…
I had trouble cancelling my subscription
I messaged them in their Instagram page and replied quickly and cancelled it for me.
The team were great in finding my deleted account super quick and cancelling the subscription for me.
1 April 2026
Unprompted review
Reply from Lisa AI
Natalia,
Thank you for taking the time to share this, really glad we could help and get everything sorted quickly for you.
Appreciate it a lot 🤍
I want to cancel this but it keeps…
I want to cancel this but it keeps recurring charges
1 March 2026
Unprompted review
Reply from Lisa AI
Hi Shane,
We’ll help you sort this out quickly.
Please reach out to us on Instagram at @lisaai_community or send your email/username here so we can locate your account and stop the charges right away.
We’ll take care of it 👍
Very good with communication
Very good with communication. I needed help with an issue at it was a very quick response on instagram
31 March 2026
Unprompted review
Reply from Lisa AI
Hey Kate,
Really appreciate you saying that, it means a lot 🤍
Glad we could help you quickly!
I am unable to cancel the subscription…
I am unable to cancel the subscription how can I contact anyone?
31 March 2026
Unprompted review
Reply from Lisa AI
Hi Natalia,
We’ll help you with this.
Please reach out to us on Instagram at @lisaai_community or send your email/username here, and we’ll locate your account and help you cancel it right away 👍
Cancel subscription
Hi, i just want to cancel my subscription from your web app, but the thing is I already deleted my first account that i used to subscribe. Can you cancel it please.
30 March 2026
Unprompted review
Reply from Lisa AI
Hi,
We’ll help you sort this out.
If the account was deleted, the subscription can still remain active on the original account, which is why you’re still seeing charges.
Please reach out to us on Instagram at @lisaai_community or send your email/username here, and we’ll locate the account and cancel it for you 👍
This app is such a scam
This app is such a scam. Will literally ghost you when you reach out to cancel your subscription, then once they do reach out months later they’ll claim you’re out of the “refund” policy. They just want your money. Horrible business.
28 March 2026
Unprompted review
Reply from Lisa AI
Milan,
We’ve already reached out to you and are actively working on your case — you haven’t been ignored.
As soon as we have the details we need from your side, we’ll get this fully resolved.
Difficult to cancel, still being charged
I would be very careful with this service. There is no clear way to cancel the subscription on their website, which is a major red flag.
Customer support responds slowly and keeps asking the same questions instead of actually helping. Despite multiple attempts to cancel, I am still being charged.
This feels misleading and very unprofessional. I would not recommend using this service.
24 March 2026
Unprompted review
Reply from Lisa AI
Elisabeth,
That’s definitely not the experience we want anyone to have.
In most cases like this, the issue comes down to being logged into a different account than the one with the active subscription, which makes the cancel option seem like it’s not there.
We’re happy to sort this properly for you — reach out to us on Instagram @lisaai_community or send your email/username here and we’ll take care of it.
Biggest scammers on the net
Biggest scammers on the net. Deleted account yet still charging months after . Got bank to block them in the end. Criminals that’s what they are stay away you have been warned .
26 March 2026
Unprompted review
Reply from Lisa AI
Zaighum,
That’s a serious accusation, and it’s simply not accurate.
Subscriptions are not continued without a valid authorization. What typically happens in cases like this is that the account is deleted, but the subscription itself is not cancelled. Those are two separate actions — deleting an account does not stop an active subscription, just like cancelling a card doesn’t automatically cancel existing billing agreements.
That’s why charges can still occur unless the subscription is properly cancelled.
If you’re open to resolving this, share your email or username or reach out on Instagram @lisaai_community and we’ll sort it out properly.
Great customer support
I have to amend the review. At first I was disappointed with being charged and not being able to cancel the subscription. The customer service that followed was amazing! Had to make contact via Instagram which I've never used before but they really go out of they're way to help. So yes, I'd use them again if I ever needed to.
24 March 2026
Unprompted review
Reply from Lisa AI
Nadia,
Really appreciate you taking the time to update your review, that means a lot.
Glad we could turn things around for you and get everything sorted. We’re always here if you need us again! 💝
STRESSFUL SITUATION ENDED ON A POSITVETLY HIGH NOTE
I also had difficulty with canceling my subscription. I ended up deleting my account the same day of the 3 day trial in the hopes that would stop everything but was still charged. I could not for the life of me figure out how to cancel the subscription nor did i know who to reach out to and having money deducted from my account a few days later made the situation that more distressing. However after reading a few reviews I reached out to lisaai on Instagram and within minutes they responded, requested my email address, and immediately canceled my subscription and offered a refund due to being a genuine mistake and goodwill. As they could see I'd created 3 accounts by mistake as i was trying to figure out how to cancel and no gold coins had been used.
Just like that all taken care of! I have to say the customer service provided was top tier and made up for the stress as all I felt after that was instant relief and gratitude. Thank you to the customer services team for your efficient and prompt approach to resolving my issue.
Ange🌺
22 March 2026
Unprompted review
Reply from Lisa AI
Hi Angelique,
This is Tom 👋🏽 I just wanted to personally thank you for such a kind and detailed review! I’m really glad we could get everything sorted for you and turn that stressful situation into a positive one. It was genuinely a pleasure helping you.
Appreciate you taking the time to share this 🙏 Take care!
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