Weaverstory.com Reviews 549

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers had a great experience with this company. Customers consistently praise the exquisite collection, highlighting the beautiful craftsmanship and exceptional quality of the products, including silk wedding lehengas, sarees, and jewelry. Many appreciate the staff's welcoming, patient, and knowledgeable approach, which makes the selection and customization process seamless. The delivery service is frequently noted for being prompt, well-packaged, and on schedule. However, some customers experienced issues with their orders, including receiving items that did not match descriptions, were of poor quality, or did not fit as expected. There were also instances of slow shipment, unexpected customs duties due to unclear shipping policies, and products arriving without proper branding or tags, making them unsuitable for gifting.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the quality of items such as sarees,... See more

Quality

Clients share positive opinions on quality, with many praising the intricate weave, design, and texture of... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast and prompt... See more

Order

Reviewers mention ambiguous feedback about orders. Many customers praise the effortless order and delivery... See more

Staff

Customers consistently note positive experiences with staff, highlighting their welcoming, patient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had the most wonderful experience shopping at WeaverStory store. I purchased a few silk sarees and fabrics along with my wedding lehenga, and I couldn’t be happier with my choices. The collect... See more

Company replied

Rated 5 out of 5 stars

My Saree was not only even my gorgeous than in the photographs, but of high quality. All of my items arrived on time and were well packaged. I will definitely by using Weaver Story again in the near f... See more

Rated 5 out of 5 stars

I am a regular customer of weaverstory. I am very fussy about the quality of the product. This time I bought 4 sarees from them and I have problem with one saree. The way they helped to find another o... See more

Rated 5 out of 5 stars

I had a wonderful experience with Weaver Story. Since I live in the US, I handled everything over the phone—from selecting and customizing the design, to choosing the right fabric, to finalizing m... See more


Company details

  1. Clothing Store
  2. Traditional Costume Store

Information provided by various external sources

At Weaverstory we know authenticity and quality are key for our customer satisfaction. We bring to you the best in quality, luxury and purety. You can trust us with your eyes closed :)


Contact info

4.1

Great

TrustScore 4 out of 5

549 reviews

5-star
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1-star

Replied to 54% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I have been buying from Weaverstory…

I have been buying from Weaverstory online for sometime and like the selection of their sarees, especially the Banaarsi.
Their shipment is timely and one can chat with an agent.
I would recommend that they keep a selection of sarees from South India also.

21 September 2023
Rated 5 out of 5 stars

Excellent customer service and products

I had a great experience with the team regarding excellent communication and service. I made an urgent order and reached out to them. They fulfilled as promised without compromising the quality of the items, which shows their dedication to quality customer care. Thank you, weaver story. You made this year's festivities very special.

11 October 2023
Unprompted review
Rated 5 out of 5 stars

Superb work

I have had a very long interaction with them every single time they have been very professional and delivered on time with impeccable service, really happy with all the things I ordered, they are up to date with the design, trends and pricing.It’s truly heirloom products for me as they give great craftsmanship and pure materials making it an excellent choice for all times . Thanks always for making my life easier 😊.

19 September 2023
Rated 5 out of 5 stars

Beautiful sari

Beautiful sari, excellent service! Very attentive to detail and quick at responding.

19 September 2023
Rated 5 out of 5 stars

Amazing service and quality

Such an amazing collection of one of a kind sarees and exquisite craftsmanship. The products looks even better up close. The pictures do not even do them justice. Out of this world service experience. Will keep coming back here for more.

4 September 2023
Rated 1 out of 5 stars

Disappointed

I responded on your WhatsApp on 8/26/2023 with the following:
Hello, I received my outfit and am pretty disappointed that it is not what it was shown on the website. I had it custom sized, but it didn't fit as well as I had hoped. There are no pockets when the website showed there are pockets. Apparently, the seamstress just sewed the pockets closed. The length and width of the sleeves were very long and wide, below my elbows when on the website, it showed it to be above the elbows. The fold on the front of the dress was very skewed and nothing like the website photo. The pants are a bit snug and even more so when I sit down. The material and color are very nice and just as I was imagining. Overall, it was a disappointment.

I received this from your team on 8/27/2023:
Hello Denise, we are really sorry to read this. Please allow me sometime to check with my concerned team and get back to you. Appreciate your patience.

I have yet to hear back from anyone on WhatsApp. I guess maybe I'm supposed to respond here?

22 August 2023
Rated 5 out of 5 stars

Very supportive and efficient staff

Very supportive and efficient staff. I shopped online through their website. Needed a banarasi saree urgently in Dubai for a wedding. They chatted with me on WhatsApp, providing all details, even videos of shortlisted sarees. Understanding my need, they express delivered the gorgeous piece, complete with fall-pico, well in time! 🥰

30 July 2023
Rated 5 out of 5 stars

just amazing

i bought a banarasi saree from this website. they have very fine quality and authentic handloom products. their customer service is really helpful. product arrived on time and packaging was quite nice. overall i'm totally satisfied and happy with my purchase.

6 August 2023

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