Spruce  Reviews 

344
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their effectiveness, noting that they clean well and leave a lovely, fresh scent. Many appreciate the eco-friendly aspects, such as refills packed in paper pouches and the absence of harsh chemicals, which is particularly beneficial for those with allergies or skin sensitivities. The laundry sheets are highlighted for their convenience, dissolving well, and leaving clothes clean without strong odors, akin to a fresh hotel linen feel. However, some people were dissatisfied with the product strength, finding it quite weak, especially in hard water areas where desired results were not achieved.

What people talk about most

Product

Consumers find products to be positive, highlighting their effectiveness, pleasant scents, and eco-friendly... See more

Quality

Reviewers mention positive feedback about quality, with many praising the effectiveness of the cleaning... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love their products, especially the multi cleaner and bathroom cleaner. They smell lovely and fresh, and I like that refills are packed in small paper pouches so saving on postage and plastic bottl... See more

Company replied

Rated 5 out of 5 stars

Love these eco cleaning products. I've been using the all-purpose and bathroom cleaners for a while now and have them on subscription. I've tried other cleaning sprays, but these have the most natural... See more

Company replied

Rated 5 out of 5 stars

I have been using laundry sheets for some time now when I am travelling and self catering. They are almost weightless so flying is no problem. They take up barely any space, they dissolve well. They r... See more

Company replied


Company details

  1. Cleaning Products Supplier

Written by the company

Spruce Refillable Cleaning Products: Non-toxic and planet-friendly


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

344 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.5

All reviews

(344)

37 reviews in the last 12 months

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Rated 5 out of 5 stars

Very happy!

I've been using Spruce multi surface cleaning spray refills and the laundry sheets for a while now. I feel so much better knowing that I'm not using products containing nasty chemicals. Cleaning sprays that I've used in the past have irritated my chest, but I don't have that problem since using Spruce. I also love that there's no single use plastic. Very happy with the effectiveness of both products and will be continuing to use them.

17 July 2024
Rated 5 out of 5 stars

I'm converted!

They really work and smell amazing. I love the bottle and they have turned a chore into a pleasant job!
I have to admit I was initially sceptical, maybe it is because I live on a farm and I think my house is probably grubbier than the average home!!! But their cleaning spray really does work and the laundry sheets do a great job. I can bare to think about how much plastic and water goes to waste on conventional products. I'm totally converted, thank you, Spruce. p.s. the bottles look so pretty!

4 August 2024
Unprompted review
Rated 1 out of 5 stars

USED THEIR SERVICES A FEW TIMES AND…

USED THEIR SERVICES A FEW TIMES AND EACH TIME THEY SUPPOSEDLY CLEANED AND THEY DID NOT!! I PAID A LOT OF MONEY FOR THEM TO JUST VACUUM??!! THEY WOULD NOT REFUND ME MY MONEY AFTER THE PICTURES AND EMAILS I SENT THIS PLACE IS A SHAM!!

6 July 2024
Unprompted review
Rated 1 out of 5 stars

Poor customer service

Poor customer service. Avoid at all costs. I have requested several times to cancel my subscription but they insist on charging my card and refuse to help. The products are average, there is much better on the market. Updating this post in response to the reply. I’m not referring to other brands with toxic ingredients, I referring to wholesome brands with organic ingredients and very good customer service which is where you’re clearly lacking (going off other reviews too) I’ve reported you to my bank as you refused to assist me in cancelling the subscription and instead keep taking my money. Takes a lot for me to complain but their customer service is really bad. Spend your money elsewhere. AVOID at all costs.

1 July 2024
Unprompted review
Spruce  logo

Reply from Spruce

Hi Ashley, we offered you a resolution via email but as we explained, it is not possible for us to intercept a parcel once it's already shipped and on its way to you. Also, regarding our products, yes there are much harsher products out there on the market, but we don't plan to lower our standards to make toxic products that other brand offer.

Rated 1 out of 5 stars

Customer service very poor

Similar to other reviewers, the customer service is awful. I had a subscription for the floor cleaner, payment was taken and no product arrived. Took several messages to get a response which advised of a wider shipping issue. However weeks later have still not had a replacement or response to request for updates. Requests for a refund are completely ignored. Cancelled subscription and will not order from this company again.

21 June 2024
Unprompted review
Rated 1 out of 5 stars

No customer service

Disappointed with the lack of response.
The products themselves seem really good and smell lovely. However the refills duo I ordered were missing from my package which I received on the 25th May.
I phoned Spruce but received an automated message, I emailed twice, I used the contact us form and sent a text message all in the last 3 weeks.
I have still not heard from Spruce or received the outstanding items.
Although I like the products, I shall not be ordering any more until Spruce send me the items or refund my money.

25 May 2024
Spruce  logo

Reply from Spruce

Hi Maddie, we believe this issue was resolved for you by our team by sending you a replacement for the missing parcel at our cost. If your items are still not received please reach out over email with more information including your order number please. We would be happy to resolve it for you.

Rated 1 out of 5 stars

Poor customer experience

Ordered starter pack one week ago, still not been shipped. No response to email, text or Instagram comment. Really poor customer service. Have now requested a refund. Save your money and shop elsewhere.

9 June 2024
Unprompted review
Spruce  logo

Reply from Spruce

Hi, you should have received a replacement for the missing parcel at our cost. If your items are still not received please reach out over email with more information. We'd be happy to resolve it for you.

Rated 5 out of 5 stars

Doggie foot prints gone!!

Fast delivery. Love the smell and both floor and surface cleaner seems to do the job. We have a dog and with all the rain many dirty paw prints and even when dried in it cleans up well. Thank you.

27 April 2024
Rated 5 out of 5 stars

Spruce has amazing products

I love Spruce & its different products & scents especially glass & mirror cleaner. Streak free every time. The antibacterial spray is amazing cleans up all the stains on my white worktops first time & the smell is gorgeous & fresh. A definite go to for me

28 March 2024
Rated 5 out of 5 stars

Happy customer!

Love the products! Great fresh fragrances and love how much wastage it reduces. Easy to change subscription and quick delivery.

4 March 2024
Rated 3 out of 5 stars

I purchased the floor product has one…

I purchased the floor product has one of my clients have started using it and I found it left her tiles sparkling clean with no smears as well has smelled beautiful and that smell lasted for a long time .. But for some reason my purchase doesn't seem to have that beautiful smell, I tried adding a little more but still not the same.... Even my mop held the beautiful spell after a few days, but doesn't with my purchase .... 😔😔

23 February 2024
Rated 5 out of 5 stars

Spruce products are so good

Spruce products are so good, the kitchen spray is not a staple in my house and I’ve stoped purchasing other cleaning sprays. The 21 pack basically lasts the whole year and it’s a bargain!

23 February 2024

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