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Rated 1 out of 5 stars

Terrible, been talk front and bank. Saw the Royal Mail end up wrong address. Never refunded and ask me to pay again and I assume that scam moved. I lost money. They never resolved

Rated 1 out of 5 stars

**Otimo are closely related to 'Driving School TV', try contacting them for information** Avoid this company. Probably started with good intentions but they have now stopped engaging with their cu... See more

Rated 3 out of 5 stars

Paid a deposit beginning of March. Taken 2 months to find me an instructor. Turns out the instructor they found doesn't even work in my area after a lapse of miscommunication. Edit: Changed to 3 st... See more

Company replied

Rated 1 out of 5 stars

This company lives off scaming people, they make promises, fake promises 😒 😑 🙄, I even went to their address in Manchester, no where to be found,my email address has been blocked, no one is respond... See more

Company details

  1. Driving School

Written by the company

Reducing the time it takes for people to get their drivers license


Contact info

2.0

Poor

TrustScore 2 out of 5

131 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Attention learners

Attention learners. This company is making false claims on it's website.

1) Hand Picked Instructors
We only work with the best local driving schools, that have been rated highly by learners.

2) Crowd Sourced Data
We get to know which Instructors work well with each type of learner. So you can find your perfect match and have the best driving lessons possible

Really? I'm a former driving instructor and you have sent me a text telling me you have learners in the WN7 area (that's 40 miles from me) wanting a driving instructor.

You have obviously done a lot of research to find me haven't you, using google of course.
So I'm not only 'hand picked' from an internet entry, you know me well enough to match me to find a perfect match pupil.

So how come you don't know that I've been retired for 4 years?

ADDITIONAL NOTES: I have now been asked to provide more information so that they 'can verify I had a genuine experience'. Yeah, give you my phone number so you can spam me some more?

The number you sent me the spam text from is 07451288967. This was the message I received:

Hi there, Lynds from Otimo here; We have had lots of interest from learners drivers around the WN7 area, and I wondered if you or any of your instructors had any availability for new pupils within the next month or so? Our learners have paid a £99 deposit and you will receive the full course price before the first lesson - you set your own prices. If you are interested, please confirm your transmission, your course prices and the postcodes you work in. This will enable us to match you with more pupils. Thanks very much.

3 March 2022
Otimo logo

Reply from Otimo

Hi Dave,


Thanks very much for taking the time to leave a review. With regards to the handpicked instructors we work with. We do carefully pick the instructors we partner with, which is demonstrated in our step-by-step signup process. We work with both highly-rated independent ADIs and driving schools.

As we grow and expand as a company we are now moving into new areas which involves reaching out and contacting new instructors to see if they would be interested in working together. I do not believe one text message to be "spam"? Although, maybe our opinions differ.

With regards to crowdsourced data, there is no mention of this on our website, although this was a feature we did have prior to the pandemic. As you'll be aware, availability is very, very limited at the moment due to the lockdowns. For this reason, we are specializing in getting our learners booked in faster than the industry standard, whether that be with the instructor a learner has requested or with an alternative instructor but that learner can decide.


We have great relationships with many instructors and have matched many new learner drivers when they have struggled to find someone. We do ask our instructors to provide information about their learning style and more about them so we do try to match the learner with an instructor suited to their needs. Though the pandemic has caused so many delays and so many of these learners are more open to the type of instructor they work with.


As for our research, we now know that you are enjoying your retirement by leaving helpful reviews to companies on Trustpilot so they can improve their services. So thank you again.


I hope this answers your reservations about our service and we absolutely value your feedback and will take it onboard.


Thanks again, team Otimo.

Rated 5 out of 5 stars

Gareth is great - love otimo

Found my instructor gareth through otimo. He was really experienced and had a brand new car that was really easy to learn to drive in. Passed first time!!!

18 February 2022
Unprompted review
Rated 5 out of 5 stars

Get your pupils using Otimo!!

I have been using Otimo as a tool to help my pupils progress between lessons. The strava like experience has been a great tool to showcase their progression and helps me understand if they are ready for their tests. Would recommend any driving instructor to use this with their pupils

17 February 2022
Unprompted review
Otimo logo

Reply from Otimo

Hi Joe, always great to hear from an instructor using the app! Thank you for the review and drop us an email at support@weareotimo.com if you would like to help us shape the direction of the app for learners and instructors - wee're always looking for new inspirations! All the best :)

Rated 5 out of 5 stars

100% recommended!

I used otimo to help find me an instructor after struggling for months to find one.
Within a week I had an instructor that catered to my needs and worked around my availability.
As I hadn't had much driving experience before, I was nervous and clueless as I didn't know which course was right for me but otimo guided me through everything and helped me find a course that tailored to my needs.
I was kept updated throughout and received a great service from start to finish!
I honestly could not have found a better instructor myself! I'm so glad i used otimo!!

100% recommended!!

28 January 2022
Unprompted review
Otimo logo

Reply from Otimo

Hey Jess,

Thanks so much for the positive review - we're so happy that we could get you on the road quickly.

You'll be passed in no time!

Rated 5 out of 5 stars

Extremely helpful company

Extremely helpful company, meeting the requirements I needed when finding an instructor and quickly. Overall experience was great and easy to use. Would recommend to anyone wanting to learn.

28 January 2022
Unprompted review
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Reply from Otimo

Hi Niamh,

Thanks very much for your review, glad that we could help!😀

Rated 5 out of 5 stars

Thank you so much!

I got in touch with Otimo having struggled to find a decent driving instructor in the past. They found me one really quickly, it initially said 4 weeks but they got me in much sooner. My experience with the instructor was great and I can’t suggest them highly enough. I’m now a considerably better driver and couldn’t have done it without Otimo. If you’re hesitant, just do it!

28 January 2022
Unprompted review
Otimo logo

Reply from Otimo

Hi Greg,

Thanks very much for the kind words and we're glad that we could get you started so quickly. Best of luck on your driving test (not that you'll need it!)

Keep up the great work!

Rated 5 out of 5 stars

I used Otimo to find me a driver and…

I used Otimo to find me a driver and within 2 days I had one!
I had a brilliant service from start to finish and was kept updated as often as I required.
I would 100% recommend anyone to use Otimo.
Great and fast service :)

28 January 2022
Unprompted review
Otimo logo

Reply from Otimo

Hi Olivia,

Thanks so much for the review - really appreciate it. Glad that we could get you started so quick.

Rated 5 out of 5 stars

Great and quick service

Fantastic service and easy to use. Found me an instructor within a couple of days that was suited to my needs

28 January 2022
Unprompted review
Otimo logo

Reply from Otimo

Hi Craig,

Thank you very much for your positive review. Best of luck driving!

Rated 5 out of 5 stars

Passmate is very Good

I really had nice experience with Passmate. They are there to help you any way they can. You will always be sure to pass your driving lessons with and also pass your driving test. I gave Passmate 100%

19 May 2021
Unprompted review
Rated 5 out of 5 stars

Above and beyond.

Having lived overseas for almost my whole adult life, I never had any need for a UK licence so as soon as I moved back I wanted to obtain one as soon as possible.

At very short notice, both Gavin and Sam at Passmate, strived and achieved to get me booked in within a couple days.

Very much appreciated.

5 December 2019
Unprompted review
Rated 5 out of 5 stars

A life saver

A life saver
I have just completed my first year at university away from home and learning to drive in a city I don't know is difficult. I was extremely nervous and needed an instructor who could keep me calm and understand that City driving is massively daunting for someone from Oswestry.
Passmate supported me in finding the right instructor and I am now looking to book my test. I knew it would take me a little more time to build my confidence, but so did my instructor.

2 August 2019
Unprompted review
Rated 5 out of 5 stars

Really recommend!

Moved to Liverpool for university and had no idea where to go for driving lessons that suited me. My friend recommended Passmate so I decided to give it a go and I was not disappointed! Super fast responses and they took care of everything for me. They found me a great instructor who suited my style of learning! Really recommend!

12 July 2019
Unprompted review
Rated 5 out of 5 stars

Perfect match

Loved the Passmate experience! I was nervous about learning to drive but I'm so glad I found Phil. I passed first time!

19 June 2019
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service! Would definitely recommend, paired me with an instructor that I got on well with and my lessons are going great! Thank you.

18 June 2019
Unprompted review

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