The app works well, but when I pay for a year, and asked to pay more, it pisses me off! No where did it say that I would have to pay more if I wanted to continue to use Nova! So I wait until December... See more
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WeAreNOVA is a great and intuitive video editing tool with some AI wizardry and simple drag & drop interface. Very easy to use, invaluable for subtitling and transcription. Also tried translation to... See more
Where should I begin? I subscribed and paid for an annual subscription on July 17, 2023. However, on August 24, 2023, my subscription suddenly reverted to free mode. Despite sending multiple emails se... See more
Company replied
The app itself wasn't very helpful which is why I canceled before trial was up, and just to be safe I sent an email and was assured my account was deleted and no charges would come....here we are 3 da... See more
Company replied
Company details
Written by the company
Nova A.I. is a browser-based video editing platform powered by AI that includes automatic subtitling, translation, and transcription! Easily cut and edit your videos, no editing experience is needed. Nova's simple drag-and-drop interface makes it faster for you to edit your videos for digital and social media. No installation needed. *Nova is currently a browser-based video editing platform and is not yet available as a phone app*
Contact info
72-74 Dean Street, W1D 3SG, London, United Kingdom
- nova@wearenova.ai
- wearenova.ai
1.8
Poor
35 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Nova A.I.
Dear Jackie,
If you need any support with using Nova A.I. video editor, just contact us directly in the live chat on the app and we can help you immediately :)
Alternatively, you can book a call with one of our video editors here who can help you with using the product: https://calendly.com/nova-demo/20min
____________________
We are often confused with a ChatGPT App: www.novaapp.ai
We are NOT the ChatGPT app. We are a video editing platform: www.wearenova.ai
If you are reviewing the ChatGPT App, kindly remove this review :)
Thank you.
________________________
All the best,
The Nova A.I. Team
No Customer service!!!
Where should I begin? I subscribed and paid for an annual subscription on July 17, 2023. However, on August 24, 2023, my subscription suddenly reverted to free mode. Despite sending multiple emails seeking assistance, I have not received any responses. It's been six weeks, and this issue remains unresolved. It's incredibly frustrating, and it feels like there's a lack of concern on their part. My frustration is mounting.
4 October 2023
Unprompted review
Reply from Nova A.I.
Hi Vimal,
We're very sorry you've had this experience - Unfortunately we don't see any emails from you in our inbox, so could you kindly send us a direct message via the chat on the website? Then we can help you solve this ASAP.
Best regards,
Michael
No Support answers.
Hi, i got problems with the app, the emojies arent shown in the subtitle. i tried to reach over chat and email, no answers from the support, is this Website still online? Are there anyone working?
13 September 2023
Unprompted review
Reply from Nova A.I.
Hi Phillipp,
Could you kindly send us a new message on the chat and use the email you signed up to Nova with? Then we can help you. I unfortunately don't see any messages from you currently.
All the best,
Michael
Nova AI is an interface for scammers
this app and website is an interface for scammers:
I recently had an unfavorable experience with a scam website named chatgptui.com, which advertised unlimited access to ChatGPT-4. This was a decisive factor in my choice to buy the service. Unfortunately, after my pavement, it was revealed that the site only provided an interface for "Nova A.I." and not ChatGPT 4 as previously advertised.
20 July 2023
Unprompted review
Reply from Nova A.I.
Dear Basi,
Unfortunately, you are reviewing the wrong company here on Trustpilot. We are a video editing company and not a ChatGPT app.
This is us: www.wearenova.ai
This is the ChatGPT app: https://novaapp.ai/
We ask you to kindly remove this review as it's not about us. Thank you.
All the best,
Linnea
Extremely mischievous platform which is…
Extremely mischievous platform which is under the surface intended to scam you! I paid for a month, used it twice or so and then cancelled my subscription by downgrading. Now this sketchy Nova AI video editing crap has been trying to debit my card again in spite my cancellation. I tried every reach out to Nova through all the options they have available. All I got is a useless generic response saying gibberish on how they are a “self-service” company, implying that I service myself and their dumb chat bot send me to a subtly threatening terms about how they will keep charging interest on the amount they’re unjustly trying to charge to my card until I pay.
If this Nova is not a daylight scam, I wonder what it is.
19 August 2023
Unprompted review
Reply from Nova A.I.
Dear Abegunde Sunday Speaking Pen,
Our customer service team replied to your message in the customer chat and asked for screenshots of the issue at hand so that they could help you. However, you never sent them anymore information and therefore the chat was marked as resolved as you stopped replying.
I’ve had a look at your billing account and can see that nothing has been charged from you since you downgraded your subscription to a free plan. We are a UK based Self-served software company with a small team + limited resources and developers in the Ukraine who we support as much as we can, with thousands of chat requests everyday.
Kindly contact us again via the customer service chat on our website if you still think there is a problem.
All the best,
The Nova A.I. Team
Please help me
Please help me. I added ur APP TO MY IPHONE to test your software. I must have made mistakes setting it up, now I can not use my phone. Even though I unsubscribed and waited for the free usage days to end. Still ur software is controlling my iPhone. Page setup and all screens. I can’t do anything or answer urgent calls. The free subscription ended yesterday, but
Still I can’t use anything.
Please help, how do I undo and go back to prior to adding ur app pls
21 June 2023
Unprompted review
Reply from Nova A.I.
Dear Azita,
We are a video editing website. We don't have any mobile app. We are not a chat GPT website. Kindly correct your review.
This is our website: www.wearenova.ai
This is Chat GPT: https://novaapp.ai/
Many thanks,
Michael, Founder of wearenova.ai
Wish I could give it a zero star
Wish I could give it a zero star. The website has spammed me after I signed up by mistake. The “Unsubscribe” link is intentionally fake. Michael the Founder promised to take my email from the emailing list but he lied! BE AWARE!
18 April 2023
Unprompted review
Reply from Nova A.I.
Hi Pablo,
Thank you so much for your feedback, we're very sorry about this as your email must have not been removed from the emailing list despite us clicking the remove button and thinking it had been taken care of! I have now personally gone through the email list again super thoroughly and have removed your email.
We don't send a lot of emails to subscribers so if you have received many emails there must have been a glitch in the email system.
Feel free to send us an email with details on what emails you received and how many, so we can be sure others don't experience this issue! -> nova@wearenova.ai
All the best,
Linnea
Helps me Search, find, extract speech-2-text script and create subtitles.
When freelance video editing for corporate and broadcast clients, PromoMii is my go to "colleague" for analysing video footage and audio recordings such as voice over.
As an added service to my clients I have started extracting scripts of the spoken words, interview or otherwise. Which they can use for script editing, or when writing posts for publications, blogging or social media.
But being able to find the exact moments in time based on the person appearing, their facial expression(s), location or items in vision, is a helpful tool that is second to none.
As a subscriber on an annual plan, I am happy to give PromoMii 5 stars.
30 July 2021
Unprompted review
Probably one of the best tools in the…
Probably one of the best tools in the biz and the best value for for money,
Thx guys for creating this amazing platform.
13 April 2021
Unprompted review
The AI categorization is amazing
The AI categorization is amazing. It saves us so much time when picking video bits and pictures for our ads and campaigns
12 April 2021
Unprompted review
Reply from Nova A.I.
Thank you for your kind review!
We are always happy to help in any way we can.
Kind regards,
PromoMii team
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