bound Reviews 

1,411
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 449 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the clothing, pointing out that the materials feel premium and the garments feature stylish, modern designs. People also appreciate the supportive customer care, describing daily interactions as fast, friendly, and extremely helpful when sorting out exchanges and returns. Some reviewers were not happy with sizing inconsistencies, noting that specific items fit much larger than expected or did not match their standard measurements. However, some people mentioned difficulties with response times, explaining that replies took too long or communication stopped entirely during support interactions.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the exceptional quality, unique... See more

Customer service

Clients share positive opinions on customer service, highlighting quick responses and helpful team members... See more

Quality

People report positive experiences with quality, highlighting that the garments feel premium and feature... See more

Order

Reviewers mention ambiguous feedback about order experiences, with opinions widely divided. Some consumers... See more

Response time

Consumers find response time to be ambiguous, reflecting a wide divergence in customer experiences. While... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Got a couple of really good items from here (shirt and sweater)! Definitely high quality stuff. Only slight negative is slightly inconsistent sizing - a large shirt fitted well, but another medium... See more

Company replied

Rated 5 out of 5 stars

Bought clothes from these guys a few times. As a slimmer guy it can be really difficult to find things that fit well, in particular oversized / boxy items as they seem to drown me usually. Bound i... See more

Company replied

Rated 5 out of 5 stars

Great products and even better service! Bound always smash it with whatever they bring out, stylish and practical whilst also being elite in quality. This alongside their stellar customer service make... See more

Company replied

Rated 5 out of 5 stars

Own loads of Bound clothing, top quality, fit is exceptional and the size calculator on the website is spot on. Recently had an issue with an order (my own mistake… ordered the wrong size) and t... See more

Company replied


Company details

  1. Men's Clothing Store
  2. Clothing Store

Written by the company

bound - original contemporary wear.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 34% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.4

All reviews

(1,411)

445 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Beautiful garments!

Beautiful garments!
The product looked exactly like content in the advertisement.
Fast delivery and great communication.

18 April 2026
Unprompted review
bound logo

Reply from bound

Thank you so much for supporting bound and taking the time to leave us a review!

Rated 5 out of 5 stars

Great products and quality

Great products and quality. Solid price point & customer services have been great.

27 April 2026
Unprompted review
bound logo

Reply from bound

Thank you so much for your 5-star review. We’re delighted to hear that you had a great experience with us!

Best,
Team bound

Rated 5 out of 5 stars

Great product at a fair price

Great product at a fair price. Customer service experience also good when returning items that were the wrong size.

27 April 2026
Unprompted review
bound logo

Reply from bound

Thank you so much for your 5-star review. We’re delighted to hear that you had a great experience with us!

Best,
Team bound

Rated 5 out of 5 stars

Could not recommend this brand enough

Could not recommend this brand enough. Recently ordered 2 products from Bound and haven't stopped receiving compliments about them. The quality and style is just incredible, you can really have the perfect outfit for each season. I've also never experienced such positive customer experience from any other brand/company in my life. Jack is quick, friendly and gets the job done everytime. I will absolutely be continuing to buy from here in future

25 April 2026
Unprompted review
bound logo

Reply from bound

Thank you so much for your 5-star review. We’re delighted to hear that you had a great experience with us!

Best,
Team bound

Rated 5 out of 5 stars

Excellent customer service!

Excellent customer service! The return policy is a bit of a tight turn around, but they were willing to work with me for a return that fell outside of their policy window because the shipping took longer than expected. I get that sense that you actually email with a real, live person and not some AI chatbot like most other companies use. Which means communication is excellent -- though may take a couple days to respond (which is no big deal). Quality of clothes is also excellent!

23 April 2026
Unprompted review
bound logo

Reply from bound

Thank you so much for your 5-star review. We’re delighted to hear that you had a great experience with us!

Best,
Team bound

Rated 5 out of 5 stars

Great experience

Always a pleasure purchasing from Bound. Great quality of clothing, and responsive customer service. I’ll always be keeping an eye out on future drops!

24 April 2026
Unprompted review
bound logo

Reply from bound

Thank you so much for your kind words! We’re really glad you’ve had a great experience with both our clothing and customer service! it means a lot to the team. We’ve got plenty more in the works, so keep an eye out…

Rated 5 out of 5 stars

returning an item

i ordered jumper which came very quickly which was nice! Unfortunately it didn't suit me although i loved it. Had to return for a refund which was completely pain free and easy. Received emails from Jack which were friendly and informative....so easy to deal with
i will certainly be looking to purchase from Bound in the near future....a pleasure shopping with them

10 April 2026
Unprompted review
bound logo

Reply from bound

Thanks so much for sharing your experience! We’re really glad your order arrived quickly and even though the jumper wasn’t quite right, it’s great to hear the return process was smooth and hassle free. Jack will be especially pleased to hear your kind words!

Rated 5 out of 5 stars

Great products great service

Great products, especially the SS26 line. Customer service really helped me out with an issue I had. I will be buying again because of that

22 April 2026
Unprompted review
bound logo

Reply from bound

Thank you for the great feedback! We’re so glad you’re loving the SS26 line and that our customer service team could help resolve your issue.

We appreciate your support and can’t wait to have you back again soon.

Thanks,
Team bound

Rated 5 out of 5 stars

Great independent brand, quality clothes

Great quality clothes – I got some especially decent trousers and I've also had some knitwear which has lasted well over a year. Shipping was efficient too.

22 April 2026
Unprompted review
bound logo

Reply from bound

Thanks so much for your review. We’re really pleased to hear you’re enjoying the quality!

Best,
Team bound

Rated 5 out of 5 stars

Excellent zip up jacket

Excellent zip up jacket, really well made and looks great. Plus fantastic customer service organising a size exchange. I recommend them.

21 April 2026
Unprompted review
bound logo

Reply from bound

Thanks so much for the great feedback. We’re really glad you’re loving the zip-up jacket and that the quality hit the mark!

Really appreciate the recommendation.

Thanks,
Team bound

Rated 5 out of 5 stars

Great customer service

Ordered the Stamp Hoodie in black. Great quality item and the material was good too. Unfortunately I had to return as I missed in the description about the fit (100% on me). But having returned the customer service I received was second to none!

17 April 2026
Unprompted review
bound logo

Reply from bound

Thanks so much for your honest review. We’re really glad to hear you loved the quality and material of the Stamp Hoodie.

It’s great to know our customer service team could help make the return process a positive experience. We really appreciate your support and hope to get you into something that’s just right next time!

Thanks,
Team bound

Rated 5 out of 5 stars

Integrity is boundless

Jack Helped me out!

I returned an item, there was an issue with processing the return/exchange initially but they did sort it in the end and their communication and rational was really appreciated! Keep up the good work, besides it being too large what I returned it actually was brilliant quality and I would recommend in my opinion, the cost really reflects the goods and service!! :)

20 April 2026
Unprompted review
bound logo

Reply from bound

Thank you for your thoughtful feedback! We really appreciate your patience while we got the return sorted and glad our team could resolve things and keep you informed along the way.

It’s great to hear you rated the quality so highly too. Your recommendation means a lot to us and we hope to get something spot-on for you next time!

Best,
Team bound

Rated 5 out of 5 stars

Quality of the items is fantastic

Quality of the items is fantastic and really well crafted. The customer service was also top notch at answering my queries.

20 April 2026
Unprompted review
bound logo

Reply from bound

Thank you for your kind words and for supporting bound!

Rated 5 out of 5 stars

Amazing products

Amazing product. First time using and will definitely be using again. A great upcoming brand that will become a popular brand

19 April 2026
Unprompted review
bound logo

Reply from bound

Thank you for supporting bound!

Rated 5 out of 5 stars

Great Clothing Brand

Great clothing brand, easily resolved a return and great customer service. Will definitely use again.

15 April 2026
Unprompted review
bound logo

Reply from bound

Thank you for supporting bound!

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