the therapists they offered were…
it was not only be a waste of time, but worse! maybe I was unlucky, but the therapists they offered were uncaring, rude, clearly untrained and unprofessional. one older therapist didn’t seem to know anything about updates in the field in the last 30 years, tried invalidating my diagnosis due to her lack of knowledge, she left during the meeting, did not come back and then found an excuse, but still charged the session. Also, she talked unnecessarily much about herself and how great she is doing! the starts are for the therapists they offered, nothing against the platform itself. Could be easier if one could rate the therapists somewhere!
do those practitioners even have the right to treat people in Denmark?
Reply from We.Care®
Hi Lis
Thank you for sharing your feedback with us. We're truly sorry to hear about your disappointing experience, and we want to sincerely apologize for the unprofessional behavior you encountered. It’s important to us that all our clients feel supported and heard, and clearly, this did not happen for you.
We take these matters very seriously, and we’d like to make things right. Our platform works with licensed professionals, and we deeply regret that the therapist you were matched with did not meet the standards of care and expertise we expect.
We’d be happy to help you connect with a new therapist who may be a better fit for your needs. If you’d like, please reach out to us via our safe platform (in regards to GDPR) so we can ensure you're paired with someone who is a better match.
Thank you again for your honesty, and we hope to help you find the right support moving forward.
Kind regards
Julie, we.care