wdtiles.com.au Reviews 24

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Great service. Ordered online for pick up and received communication when tiles were ready. Easy to collect and product was exactly what was shown on website

Rated 5 out of 5 stars

The salesperson Carlo was outstanding. He really listened to what I was after, provided me with considered advice and was helpful and patient while I made up my mind. Purchasing the products was easy... See more

Company replied

Rated 4 out of 5 stars

Happy with product and service prior to delivery. You need to be more upfront about how these are delivered, my wife had to carry 63 32kg boxes of tiles to the back of our house even though access is... See more

Company replied

Rated 5 out of 5 stars

Excellent sales assistance service. I had had the worst 48 hrs in the communication and lack of transparency with trades and suppliers. Your sales assistance was kind and generous in helping me find a... See more

Company details

  1. Tile Store
  2. Building Materials Store
  3. Kitchen Supply Store

Written by the company

Welcome to Warehouse Direct Tiles based in Osborne Park, Perth, Western Australia. We are Perth's expert tile supplier with an array of the highest quality, yet affordable tiles. Whether you're searching for that perfect floor, wall or feature tile, we have over 35 years of combined experience in residential & commercial tiling and are committed to meet the unique needs of all our customers. Shop our range of ceramic, porcelain and concrete tiles online or in store today!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

24 reviews

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Rated 5 out of 5 stars

Great service

Great service. Ordered online for pick up and received communication when tiles were ready. Easy to collect and product was exactly what was shown on website

15 April 2026
Rated 5 out of 5 stars

Excellent sales assistance service

Excellent sales assistance service. I had had the worst 48 hrs in the communication and lack of transparency with trades and suppliers. Your sales assistance was kind and generous in helping me find a solution. Thank you

25 February 2026
Unprompted review
Rated 5 out of 5 stars

The salesperson Carlo was outstanding

The salesperson Carlo was outstanding. He really listened to what I was after, provided me with considered advice and was helpful and patient while I made up my mind. Purchasing the products was easy and straight forward. He also followed up with me on other products I wanted to consider in the coming days and ordered as a result. A highly satisfactory experience aide by a very well informed salesperson. Highly recommended.

11 October 2025
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Reply from wdtiles.com.au

Thank you so much for this fantastic review & for choosing WDT. See you next time :)

Rated 5 out of 5 stars

Awesome service

I purchased tiles for my bathroom reno from WDT and can highly recommend them for choice and service , special thanks to Steve who was extremely helpful 🙏

24 September 2025
Unprompted review
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Reply from wdtiles.com.au

Thank you so much for taking the time to leave us such a lovely review. We will pass this onto our superstar Steve!

Rated 5 out of 5 stars

Thanks WDTiles

It’s so convenient having samples sent as I live in a remote area and our choices are limited. am renovating. Ordering the samples was very easy and delivery was so quick.

1 September 2025
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Reply from wdtiles.com.au

We're so glad to hear about your positive experience with us, thank you very much for leaving us a review!

Rated 5 out of 5 stars

Online purchasing from WD was easy.

Online purchasing from WD was easy.

I was kept in the loop as to my order status right up to a phone call asking when would we like to collect our tile order.

Friendly, professional staff.

14 July 2025
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Reply from wdtiles.com.au

Thank you so much for taking the time to leave us such a lovely review!

Rated 5 out of 5 stars

Ordering samples is easy online

Ordering samples is easy online
Prompt delivery
Much easier to see the tiles in your environment to see if they are suitable with your own lighting and colors.

14 May 2025
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Reply from wdtiles.com.au

Thanks so much for taking the time to leave us such a lovely review! Happy renovating!

Rated 5 out of 5 stars

Customer service is second to none

Customer service is second to none and tile pick-up is so easy.

3 February 2025
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Reply from wdtiles.com.au

Hi Annette, thank you for your kind words! We’re so happy to hear you had a great experience with our team and an easy tile pick-up. We appreciate your support and hope to see you again soon! 😊

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, quick postage. Can’t top the customer service though. We will be purchasing our tile through WD thanks to the service

3 February 2025
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Reply from wdtiles.com.au

Hi Hayley! Thank you for your wonderful review! We're so glad you had a great experience with our team and speedy service. We can’t wait to help you with your tile purchase—see you soon! 😊

Rated 5 out of 5 stars

Excellent quality product and very easy…

Excellent quality product and very easy online ordering. Thank you.

13 August 2024
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Reply from wdtiles.com.au

Thank you for your fantastic feedback! We’re delighted to hear that you found our products to be of excellent quality and that our online ordering process was easy for you. Thanks for choosing us - WD Tiles Team

Rated 5 out of 5 stars

I had been looking at Tile Cloud tiles…

I had been looking at Tile Cloud tiles as I couldn’t find the style of splashback I wanted anywhere, but the shipping cost was really high. I found the same tiles at WD Tiles and they were cheaper and I didn’t have to pay shipping. I also had to buy more and was able to click and collect them before the tiler came back around

24 June 2024
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Reply from wdtiles.com.au

Thank you for choosing WD Tiles! We’re delighted you found the tiles you wanted at a better price and could benefit from our click-and-collect option. Your satisfaction is important to us, and we're glad we could make your tile purchase easy and cost-effective. If you have any more questions or need assistance in the future, feel free to reach out.

Best regards,
The WD Tiles Team

Rated 4 out of 5 stars

Happy with product and service prior to…

Happy with product and service prior to delivery. You need to be more upfront about how these are delivered, my wife had to carry 63 32kg boxes of tiles to the back of our house even though access is very easy she was told by the delivery guy he couldn't assist taking them through. He didn't have the equipment needed to make this task any easier ie pallet jack. Having had tiles from others delivered before this was never a problem. Very disappointed in this part of the service seeing my wife did all the work as well as paying for it.

20 March 2024
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Reply from wdtiles.com.au

Thank you for sharing your feedback with us. We're glad to hear you were satisfied with the product and service up until the delivery. We aim to maintain transparency in our delivery process, and it seems we fell short of setting the right expectations this time.

Regarding the delivery, our standard practice typically involves curbside delivery, and any further assistance is subject to the driver's discretion and available equipment. We understand this was not ideal, especially considering your previous experiences with tile deliveries.

We take note of your disappointment and will use this feedback to review our delivery practices and communication. Thank you for bringing this to our attention.

Rated 5 out of 5 stars

Easy

Easy, fast purchase and collection, awesome quality too, happy with purchase, definitely use again!

5 March 2024
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Reply from wdtiles.com.au

Thank you so much for your glowing review! We're thrilled to hear that you found our purchasing process easy and fast, and that you're pleased with the quality of your purchase. We look forward to serving you again in the future! If you have any questions or need further assistance, feel free to reach out. Thanks again for choosing us!

Rated 5 out of 5 stars

Really fast delivery

Really fast delivery. Gorgeous tiles. Easy selection online. Great price for tiles to choose.

16 October 2023
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Reply from wdtiles.com.au

Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our tile selection & speedy delivery. We look forward to serving you again in the future.

Rated 5 out of 5 stars

Highly recommended!

Great service. Well priced. Tiles look amazing in my new kitchen :)

30 July 2023
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Reply from wdtiles.com.au

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our service. Enjoy your new kitchen!

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