W D S Associates Reviews 

982
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 176 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, professionalism, and friendly approach, making complex processes easy to understand. The service is often described as excellent and efficient, with many appreciating convenient home visits and flexible contact options. Reviewers frequently highlight prompt response times and the team's overall helpfulness, ensuring a smooth and reassuring experience. However, some customers noted significant delays in receiving documents or updates, with some waiting months or even years for wills or probate. A few others also felt customer service was poor, experiencing ignored communications, unanswered messages, and a lack of apologies during stressful times.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Service

Reviewers mention positive feedback about service, consistently describing it as professional, helpful, and... See more

Response time

Customers had positive experiences with response times, with many reviewers praising the promptness and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting prompt, helpful, and... See more

Customer communications

Users describe positive interactions with contact, highlighting the helpfulness and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sean Baxter from WDS made the whole process of amending our wills extremely easy to understand. We very much appreciated his expertise, knowledge and advise in ensuring our wills are p to date and leg... See more

Rated 5 out of 5 stars

As always, nothing but positive words to say about Lance. Being out of the country we generally communicate by email and it's never a long wait for a response. He's always able to answer all of our qu... See more

Company replied

Rated 5 out of 5 stars

Sean came to our house for meeting which meant we were at ease and could also get any info he required. No risk of having to send via email at later date or have another call. Sean explained range... See more

Company replied

Rated 5 out of 5 stars

Sean from WDS Associates arrived promptly at our home within 5 minutes of the agreed time. There was a great deal of information to discuss regarding our Last Will & Testament, this took two hours. D... See more

Company replied


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

982 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(982)

167 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really great dealing with Lance…

Really great dealing with Lance Verallo, he’s been super helpful and considerate throughout and made understanding each step clear and easy. He has gone above and beyond to visit my mother in law to get documents amended and signed. Absolutely recommend Lance and WDS. Looking forward to continue working with Lance as things progress. Regards Len

4 March 2026
Unprompted review
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Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

Rated 5 out of 5 stars

WDS prompt responses

WDS Associates' Skye responded incredibly promptly, comprehensively and professionally to all of my emails after temporarily taking over some questions/ issues I had for one of her colleagues, who was on leave when I made my enquiries.

27 February 2026
Unprompted review
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Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

Rated 5 out of 5 stars

WDS have been used by my family for…

WDS have been used by my family for years. They're helpful, honest and efficient. Years after my gran's passing, they were still able and willing to help me with obtaining copies of important paperwork. I'd highly recommend!

2 March 2026
Unprompted review
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Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

Rated 5 out of 5 stars

Abimbola was very helpful and guided us…

Abimbola was very helpful and guided us through the process. Answered all of our questions and was very patient despite a poor signal during our conversation. Very professional service.

27 February 2026
Unprompted review
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Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

Rated 5 out of 5 stars

Lance was helpful answered all…

Lance was helpful answered all questions and updated documents free of charge would definitely recommend

18 February 2026
Unprompted review
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Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

Rated 1 out of 5 stars

Absolute shambles

Absolute shambles - waiting 5 months for a will. Constantly ignored, they lie that they have called and do not provide the service purchased. Avoid at all costs!

Wow response is even worse. My husband paid years ago and should be able to update his will whenever he needs to. Shocking! My husband hasn’t received his will update in 5 months!!!

13 October 2025
Unprompted review
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Reply from W D S Associates

Jessica, you have not yet paid for a service so find this review very unfair and unjustified. You took out a new will whilst your husband was updating his and we have done the work but you haven’t yet paid us for this service, we require payment before we can post you your will. Please call us on 01179151863 as you haven’t answered our calls to you and make payment. Any problems please email - ceo@wdsassociates.co.uk

UPDATE - That is correct, your husband is entitled to free will updates whenever he wishes. However, the will for you is chargeable and you haven’t yet paid for it.

Rated 5 out of 5 stars

Will amendments with Lance

We had a meeting with Lance who was super efficient. On time and very helpful and informative. We needed to make amendments to our wills and provided Lance with our changes and asked a few questions which Lance was happy to answer. Excellent experience. Thanks Lance

29 January 2026
Unprompted review
Rated 5 out of 5 stars

quick, easy and friendly service

Abim made the process quick and easy. He was welcoming, patient and friendly. Clear instructions made the completion simple and straightforward.

8 January 2026
Unprompted review
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Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

Rated 5 out of 5 stars

Call in time, friendly, knowledgeable

Abim explained the procedure to me in deapth, he is also a very friendly easy to have a conversation with. Absolutely on time too. Great service

7 January 2026
Unprompted review
W D S Associates logo

Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

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