Wattle&Wombat Reviews 

242
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 239 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful wooden utensils and chopping boards, noting how practical, durable, and completely safe they are for everyday family cooking. Consumers consistently highlight the exceptional customer service, mentioning that any unexpected product issues are resolved promptly and kindly by the very helpful staff. However, some reviewers were not happy with certain product details, mentioning that specific chopping boards felt too thin or rough in overall quality. A few other people also felt that certain items arrived damaged or unfortunately required replacements due to minor flaws.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that the wooden utensils and cutting boards... See more

Quality

Users describe positive interactions with quality, highlighting that the wooden items and utensils are... See more

Customer service

Customers had positive experiences with customer service, noting that staff are consistently helpful, kind,... See more

Staff

People report positive experiences with staff, praising the team for being responsive, friendly, and... See more

Response time

Customers consistently note positive experiences with response time. People highlight that emails are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered the nine spoon set, unfortunately, the spaghetti spoon was cracked. I contacted Olly via email and the same day I got a reply and a new spoon was sent out. The after sales service was gre... See more

Rated 5 out of 5 stars

Fabulous customer service, delivery and product! The wooden utensil set is just beautiful. Lovely smooth wood with great thickness handles. They wash up so nice and no stains even after using tomato b... See more

Rated 5 out of 5 stars

I've been concerned for years about using plastic boards and utensils for cooking and when I came across Wattle & Wombat products I finally took the plunge. I purchased the utensils and set of 3 c... See more

Rated 5 out of 5 stars

As an autoimmune recovery coach, I’m very aware of the impact that toxins contribute to our ailing health, so purchasing this stunning aesthetic set of timber cooking utensils was a no brainer. They a... See more


Company details

Written by the company

Wattle & Wombat is an Australian kitchenware brand supplying Aussies with carefully selected, non-toxic kitchen essentials designed to last. We focus on natural materials like solid timber and simple, functional tools that make it easier to move away from plastic and questionable coatings in the kitchen. From utensils and boards to everyday accessories and care items, our goal is to offer a cleaner, more considered kitchen setup with quality you can feel good about. We’re a husband-and-wife small family business, and our mission is to help bring Aussie kitchens into 2026 with healthier, more mindful everyday tools.


Contact info

4.8

Excellent

TrustScore 5 out of 5

242 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(242)

241 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The products are absolutely gorgeous…

The products are absolutely gorgeous and wash well. I have the 9 piece set with additional masher, tongs and chopping boards. Everything arrived within 2 weeks. The product washes well and any queries I've had have been answered promptly and ever so kindly. Would highly recommend.

31 August 2026
Unprompted review
Rated 1 out of 5 stars

I bought the cutting boards and the…

I bought the cutting boards and the stand. The boards are much thinner and smaller than the pictures suggest.
They are also poor value for the money I paid. We're getting so used to being ripped off, especially with things advertised on Facebook, that we're becoming lazier with our choices. The 50% off is nothing but a hook to make us think we're getting a deal, when in fact it's a rip off.
The image of the glass next to the boards is so misleading, it's no bigger than a shot glass.
Sure the boards are pretty, but who wants a chopping board that's 1cm thick?
I'm really disappointed, another fb scam. I thought I was doing the right thing buying from Australia.

1 August 2026
Unprompted review
Wattle&Wombat logo

Reply from Wattle&Wombat

Hi, thank you for taking the time to share your feedback. We’re sorry to hear the boards weren’t what you expected.

The thickness of a chopping board is very much a matter of personal preference. We intentionally designed ours at around 1cm thick because we find thicker boards can be bulky and heavy for everyday use, particularly when washing them in the sink or storing them in drawers and cupboards. We do understand, however, that some customers prefer a larger, heavier board.

We’d also like to clarify a couple of points. Our 50% off promotions are genuine promotions that come and go around key events throughout the year; they are not a permanent discount designed to mislead customers.

Regarding the product photography, the glass shown next to the boards is approximately 12cm high, it is not a shot glass. We took this photograph ourselves using the actual products, so there was no intention to misrepresent their size or scale.

Most importantly, if the boards aren’t right for you, there’s absolutely no drama. We offer a 30-day money-back guarantee. Simply return them to us within that period and we’ll provide a full refund.

We’re sorry they weren’t to your personal taste, but we certainly don’t want anyone feeling stuck with a product they’re unhappy with.

Rated 5 out of 5 stars

I've made 3 orders with Wattle & Wombat…

I've made 3 orders with Wattle & Wombat now. Fair to say my kitchen looks ♡♡♡, and even better, non toxic.
I started with utensils and chopping boards with oil, and now I've also got the most beautiful stainless steel kettle.
Olly (@wattle & wombat) is always helpful and kind, best customer service.
Keep up the good work Wattle & Wombat, i love what you're doing...
And thank you, again!

31 August 2026
Unprompted review
Rated 5 out of 5 stars

I’m very happy with my purchase

I’m very happy with my purchase, I bought the whole kitchen reset, the product is beautifully made and crafted. It cleans well and holds it shine

The customer service team is wonderful and happy to assist quickly with any questions you have, highly recommend for anyone wanting to switch over to a more sustainable kitchen

29 August 2026
Unprompted review
Rated 1 out of 5 stars

Ordered on 14th aug,clearly says on…

Ordered on 14th aug,clearly says on website in stock dispatch in 48hours/today is Friday 29th…several emails and I received the posted on 21st..not true all they have done is created a label…I gave myself 3weeks as was a present for a friend this weekend…I’ll wait here for the (generic) we apologise response …

14 August 2026
Unprompted review
Wattle&Wombat logo

Reply from Wattle&Wombat

Hi David,

You’ve suggested that we simply printed a shipping label and didn’t actually dispatch your order. We do need to correct that, because it isn’t what happened.

Australia Post can continue to show “label created” until a parcel receives its first scan in their network. We dispatch our orders as promised, but we are not the courier and, once an order leaves our hands, Australia Post’s scanning and delivery are outside our control.

Unfortunately, they dropped the ball during this period your order falls within. More than 200 of our orders were affected by the same delayed or missing scans.

We completely understand your frustration, especially as the kettle was intended as a gift. We also understand that Australia Post can only tell you what they see on their tracking system, if it says “label created”, that’s the information they’ll relay to you.

You said you were expecting a generic apology, so we won’t give you one.

Instead, we’ve decided to refund your kettle in full. It is still on its way, and when it arrives, please keep it with our compliments.

Perhaps once you’ve received both your refund and your kettle, you’ll feel a little differently about the service you received from us. While we can’t control Australia Post, we can control how we look after our customers when something goes wrong.

Just let us know via email that you’ve read our un-generic response 😉, and we’ll finalise your refund immediately.

Wattle & Wombat

Rated 5 out of 5 stars

Absolutely beautiful products

Absolutely beautiful products, have used them all and yes....they perform as they say they do. Great service and great delivery times. Good job for a Aussie business. ❤️❤️

26 August 2026
Unprompted review
Rated 1 out of 5 stars

Shocking customer service and delivery.

Ordered goods 9 days ago. Received email they have shipped. After 8 days no goods. Sent email and got the ‘in the post’ reply. No they are not. Wondering if they are a scam.

28 August 2026
Unprompted review
Wattle&Wombat logo

Reply from Wattle&Wombat

Hi Kenneth,

Unfortunately, you’ve been caught up in a poor Australia Post experience that has affected a number of our customers recently.

When you received your shipping confirmation, your order had left our warehouse. Unfortunately, Australia Post has dropped the ball with delayed scans and tracking updates on a number of our parcels.

We completely understand why, after eight days and limited tracking information, you’d be questioning where your order is. But we can assure you that Wattle & Wombat is very much not a scam, and your order is on its way.

We stand behind both our products and our customer service, so we’d also like to make this experience up to you.

Once you’ve seen this response, please send us an email letting us know you’ve read our Trustpilot reply. We’ll arrange something for you as compensation for the frustrating delivery experience.

Hopefully, once your order arrives and you see how we handle things when they don’t go to plan, you’ll feel a little differently about us.

Wattle & Wombat

Rated 5 out of 5 stars

The best!

Couldn’t recommend them enough, they are great all their products!

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Wattle&Wombats products are amazing & customer service fantastic

Wattle&Wombats products are amazing. When our kitchen set arrived the tings were chipped on the handle. I reached out and straight away they sent another pair and said I could keep the original tongs. I wasn’t expecting that and was so appreciative of their amazing customer service. I’ll be deciding what to purchase next. Thank you

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Love these utensils

Love these utensils—they look and feel great, and are the star of my kitchen! The team was very responsive and offered a generous solution to my issue. Very happy with my purchase!

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent communication

Beautiful Kettle, utensils, cutting board. When a problem came up regarding the kettle, the team responded within 24 hours with generous remedy to the problem. Not only looks beautiful but functions as it should.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Kitchen heaven

These are the best purchase I have ever made for myself, so nice to cook with so easy to clean and look after. Very happy with my purchase, next is the beautiful frypans and then my kitchen is complete. Thank you so much.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Wattle and Wombat - helping me get rid of the plastic one step at a time

An absolutely amazing company - beautiful products and fantastic customer service. Started with the Acacia chopping boards (after ditching the plastic set) and they're solid, feel great to cut on and look the part on the kitchen bench. Then opted for the teakwood utensil set (again, getting rid of the standard black plastic set) and they're crafted beautifully. Also ordered the tongs and they feel solid and crafted nicely. I'll be looking at the stainless steel pan set next, along with a few other gadgets.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful Stainless Steel Ritual Kettle

Enjoying my new stainless steel Ritual Kettle, stylish clean lines and solid construction. I bought this kettle to replace a leaking electric kettle that contained plastic. Wattle and Wombat provided outstanding support. Thoroughly recommend both the product and supplier.
I am considering their new range of stainless steel frypans now.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Great quality and great customer service!

I recently purchased the Wattle&Wombat full utensil set and am extremely happy with them! They are so stunning! What’s better though is how great their costumer service is, I had a small issue with my tongs being slightly damaged from transit, they replied immediately to my email and posted a new pair straight away. I love my set so much !!

17 August 2026
Unprompted review
Rated 5 out of 5 stars

I ordered the product and it was…

I ordered the product and it was delivered right when they said and not only was it beautiful but well packaged and I love knowing I am using a safe utensil that is not contaminating my food with forever plastics. Loving it!

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. For personal financial reasons, before the product I had purchased had shipped, I emailed the company back asking if I could change my mind. They gladly refunded me promptly without question. Thank you Wattle & Wombat. I recommend the company highly.

18 August 2026
Unprompted review

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