Waterstones on line service is rubbish
Waterstones on line service is appalling. I order books with an comment for delivery collection within 2 weeks. After 2 weeks no book. My account indicates payment taken preparing for despatch. 2 weeks later it still has not been despatched. I telephoned and was told they will look into it.
Is it not illegal to take money without providing a service?
OnceI have spent my loyalty points I will shop elsewhere. Coles book shop is the level Waterstones should aspire to replicate customer service.








